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MultiMobile

Chapter 4—Troubleshooting

How can I make sure MultiMobile hardware functions
properly?

Use the

AT&K

command (in VCOMM mode) to verify MultiMobile

hardware function. The response to the

AT&K

command is

ISDN

Hardware is OK

ISDN Hardware is BAD.

Connect the ISDN phone line between ISDN switch and MultiMobile,

and use the

ATH5

command (in VCOMM mode) to verify the ISDN

PC Card function. All the following messages show the MultiMobile

hardware is without problems:

SPID Fail

1 SPID Ready

2 SPID Ready

When the MultiMobile is plugged in, the PCMCIA alert
message doesn’t sound.

Click

Control Panel

System

Device Manager

in Windows 95 to

check whether the MultiMobile and the drivers are installed properly.

If not, uninstall the MultiMobile and install it again.

When installing NDIS API, the installation erroneously
requests

insert the driver disk

The Microsoft ISDN Accelerator Pack or MSDUN v1.2 (Microsoft

Dial-Up Networking) must be installed before installing ISDN NDIS

API (refer to Chapter 2 for NDIS installation details). Otherwise you

may enter an endless loop during installation. Remove the ISDN

Modem PC Card from PCMCIA slot, restart Windows 95, uninstall the

drivers in the system manually. Install Microsoft ISDN Accelerator

Pack or MSDUN v1.2 and then reinstall ISDN NDIS API.

Содержание MultiMobile MT56128ZLX-NT

Страница 1: ......

Страница 2: ...nization of such revisions or changes Record of Revisions Revision Description A Manual released at revision level A 2 5 98 B Dial Up Networking v 1 2 product update added 4 6 98 ISDN CAPI 2 0 product...

Страница 3: ...Interfaces APIs Introduction 20 VCOMM Virtual Communications Port 21 NDIS Network Driver Interface Specification 31 CAPI Common ISDNApplication Programming Interface 36 Chapter 4 Troubleshooting How c...

Страница 4: ...Appendix Appendix A Pin Assignments 66 Appendix B ATCommand Summary S Register Summary and Result Codes Summary 67 Appendix C Upgrade Procedures 79 Appendix D RegulatoryAgency Information 85 Index 94...

Страница 5: ...Chapter 1 Introduction Description...

Страница 6: ...sers can switch between digital ISDN or analog PSTN connections simply by plugging in bundled network connection cables In addition to its unique switchable ability the MultiMobile features an ISDN Ph...

Страница 7: ...end and receive EIA Class 1 Class 2 Fax command set Modem V 90 K56flex V 34 33 6Kbps V 34 28 8Kbps V 32bis 14 4 Kbps Note Though this terminal adapter is capable of 56 Kbps download performance line i...

Страница 8: ...COM port emulation mode ISDN Network Switch Compatibility NationalISDN 1 NI 1 AT T 5ESS Custom Northern Telecom DMS 100 Custom DSS1 Euro ISDN INS Net64 B Channel Protocols X 75 V 120 V 110 PPP and Mul...

Страница 9: ...iskettes Note This manual supports 4 0 or later drivers only RVS COMLite MultiMobile GlobalWizard About This Manual This manual explains how to install configure and use your MultiMobileTM Multifuncti...

Страница 10: ...10 MultiMobile Chapter 1 Introduction Description...

Страница 11: ...Chapter 2 Hardware Driver Installation...

Страница 12: ...l telephone jacks in wet locations unless the jack is specifically designed for wet locations This product is to be used with UL and cUL listed computers Never touch uninsulated telephone wires or ter...

Страница 13: ...in the dialog box Click Browse to install to a different folder 7 The Select Program Folder dialog box appears Select a folder or type a new folder name Then click Next 8 The Start Copying Files dialo...

Страница 14: ...on now is complete The MultiMobile is powered directly from the PC 15 Connect the MultiMobile to the network by plugging the RJ 45 cable into the cable s RJ 45 receptacle Plug the other end of the RJ...

Страница 15: ...s text box Click OK 5 When the Add New Hardware dialog box appears again click Finish 6 The ISDN Configuration dialog box appears Click Next 7 The ISDN Configuration dialog box appears Set the switch...

Страница 16: ...ed this information when you check the Adapter Settings in step 7 below Then click Network 4 The Network dialog box appears Open the Adapters tab and click Add 5 In the next dialog box click Have Disk...

Страница 17: ...orrectly a Click Start Programs AdministrativeTools Common and then Windows NT Diagnostics b Open the Services tab and click the Devices button Scroll down the Device list to locate the PC Card If the...

Страница 18: ...er you can customize your settings First determine how you want to set up your terminal adapter TA then click Start Programs and Configuration Utility to locate the configuration utility program Selec...

Страница 19: ...Chapter 3 Application Program Interfaces APIs...

Страница 20: ...l MultiExpress for Windows Telix pcAnywhere etc In VCOMM mode ISDNATcommands are usually used to configure the PC Card CAPI designed for CAPI compliant applications which are widely used in Europe suc...

Страница 21: ...odem over ISDN Data Calls The Fax Modem over ISDN function permits you to talk seamlessly through ISDN line to analog fax modem devices at remote locations This function is available only under VCOMM...

Страница 22: ...h ISDN Phone over ISDN applications Only one application at a time is possible 2 Attach the ISDN Phone kit to the voice interface on the ISDN network connection cable 3 In the Configuration Utility op...

Страница 23: ...channel for ISDN Phone voice calls simultaneously Use the configuration utility to place or answer voice calls and use the appropriate software such as Hypertrm Telix and Microsoft Dial Up Networking...

Страница 24: ...ications use Before making ISDN calls specify the ISDN switches you are connecting to support 56K or 64K B channel speed and specify the correct line speed In VCOMM mode V 120 or async to sync PPPand...

Страница 25: ...es line rate Unlike an external ISDN TA you don t need to be concerned about the speed matching between DTE speed and V 110 user rate The PC Card automatically sets the speed Use the following command...

Страница 26: ...uter based servers at the ISP site The support of async to sync PPP conversion permits the PC Card to connect to your router based ISPs with the incorporation of TCP IP software packages Furthermore M...

Страница 27: ...e on line service or corporate LAN must provide Multi Link capabilities To enable MLPPP 1 First enter AT Z 9 andAT NO 1 Or select MPEnabled in the General tab in the Configuration Utility 2 Then enter...

Страница 28: ...version mode AT Z 9 Method1 AT Z 9 Sets async to sync PPP conversion mode AT N0 1 Sets Multi Link mode AT Z0 ISDN_phone_number Sets secondary dialed ISDN phone Forexample AT Z 9 N0 1 Z0 5553000 ATD555...

Страница 29: ...51000 5553000 OR ATD5551000 5553000 OR ATD5551000 5553000 The MT56128ZLX makes two ISDN calls automatically through two separate ISDN phone numbers 5551000 and 5553000 and bundles the two calls for da...

Страница 30: ...neral folder and select MP Enabled 3 Specify the Call Bundling options If Use Same Phone Number AT J1 is selected the MT56128ZLX dials the ISDN phone number in the dialing string or dialing utility su...

Страница 31: ...DN Accelerator Pack and the Intelligent ISDN TAPC Card NDIS mode are properly installed 2 Establish a new ISDN connection in the Dial Up Networking folder Double click My Computer on Windows 95 deskto...

Страница 32: ...inish the new ISDN connection establishment 7 Right click the NDIS connection icon and click Properties 8 Open the Server Types folder and complete all TCP IP settings according to the information pro...

Страница 33: ...lder Click Use additional devices and then click Add to specify the additional device name and the secondary phone number for making Multi Link PPP connections 4 Click OK to finish the Multi Link PPP...

Страница 34: ...uired by the private network on each Windows 95 client If the private network is running IP no action is required If the private network runs IPX or NetBEUI then each Windows 95 client must also suppo...

Страница 35: ...tworking window 10 Enter a name for the PPTP connection then select Microsoft VPN Adapter from the drop down list box and click Next 11 Under VPN Server enter the IP address or host name of the PPTP s...

Страница 36: ...letely to avoid any problems with this installation The MultiMobile PC Card supports CAPI drivers With optional CAPI based software like RVS COM Lite it not only supports ISDN data but the following f...

Страница 37: ...ck Control Panel Add Remove Program and then WindowsSetup 2 Click the Microsoft Exchange or Windows Messaging in OSR2 check box ClickOK 3 Select Manual method to set the service 4 Add the service Pers...

Страница 38: ...x to send fax Use Softfax to receive fax Softfax should also receive at 14400 bps ClickNext 3 The ISDN Softmodem dialog box appears Select Use Softmodem then click Next Then click Finish ISDN Line Pho...

Страница 39: ...ur applications Or enter the numbers later Click Finish 8 The RVS CAPI Modems dialog box appears Click Next In the next dialog box specify the COM port for your CAPI modem For example COM6 Then click...

Страница 40: ...sing PPP Protocol to Connect to ISPs Click My computer Control Panel and then Modems If RVS ISDN Internet PPP appears in the list under the General tab RVS COM installed successfully Otherwise check t...

Страница 41: ...DN2 Click Next Select Let other programs use this as a COM port Click Next Select a name for this port where it can be accessed in Windows Click Next then click Finish 4 ClickMycomputer ControlPanel a...

Страница 42: ...and DNS address if necessary Click OK when finished Now you are ready to communicate with your ISP via Multi Link PPP protocol Making X 75 Connections Act as a Called Party for incoming calls 1 Click...

Страница 43: ...Select RVS ISDN X 75 transparent in the Connect using box Click OK Click Dial to dial After you establish the ISDN link you can use data transmission protocols such as Z modem or X modem for data tra...

Страница 44: ...Click Start Programs RVS COM Lite and TransferMaster 2 Double click General ISDN Eurofile in the Presets list Enter User name and Password from Eurofile Transfer host for logging into host If you hav...

Страница 45: ...he Answer call tab Enter the number of rings for answering 5 Open the Fax ID tab and enter your local fax ID Click OK 6 Open the Windows Port tab Make sure the COM port is assigned and enabled For exa...

Страница 46: ...l duplex audio device sound card Full duplex means your audio device can handle incoming and outgoing sound signals simultaneously i e you can listen and talk at the same time If you do not have full...

Страница 47: ...n Record calls is checked and the caller exceeds the maximum recording time To change the Greeting or End message click the appropriate Edit button to open the Recorder utility Then start recording Yo...

Страница 48: ...en the Answer call tab Enter the number of rings before answering Click OK 7 Open the ISDN tab Select the appropriate ISDN voice coding scheme for your area A law is commonly used in European countrie...

Страница 49: ...Chapter 4 Troubleshooting...

Страница 50: ...ed in this chapter for recommendations on what to change At the end of this chapter are specific steps for resolving IRQ and COM port conflicts If you are unsuccessful after trying possible solutions...

Страница 51: ...ll the MultiMobile and install again The TA does not execute the command line Make sure you are typing AT at the beginning of the command line and pressing Enter at the end of the line Make sure the T...

Страница 52: ...type ATH Then press Enter In NDIS mode Microsoft ISDN Accelerator Pack already installed when your laptop is turned on Microsoft ISDN Accelerator Pack reports Network adapter fail Is your ISDN phone...

Страница 53: ...numbers is incorrect 2 SPID Ready The MultiMobile is ready to operate MultiMobile throughput is not as fast as expected Sometimes the resident anti virus program and the laptop s BIOS settings such as...

Страница 54: ...the PCMCIA alert message doesn t sound Click Control Panel System Device Manager in Windows 95 to check whether the MultiMobile and the drivers are installed properly If not uninstall the MultiMobile...

Страница 55: ...r computer may already be using IRQ Cards Ports that may be using it 0 The computer s timer not a possible choice 1 The keyboard not a possible choice 2 If you have a PC XT 8 bit network card VGAcard...

Страница 56: ...he Device Manager tab and double click Ports 3 Then double click the Communications Port your TAis connected to 4 In the port s Properties sheet click the Resources tab to view the port s Input Output...

Страница 57: ...Chapter 5 Service Warranty Technical Support...

Страница 58: ...PLIEDWARRANTIESOF MERCHANTABILITYANDFITNESSFORAPARTICULARPURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or...

Страница 59: ...usion of the Multi Tech Systems Inc copyright notice only for use on that computer system The Licensee hereby agrees not to provide or otherwise make available any portion of this software in any form...

Страница 60: ..._________________________ Model and serial numbers are located on the label on the MultiMobile Software version numbers are printed on the diskette labels Before calling Tech Support please check your...

Страница 61: ...e is out of warranty The standard repair charge for this MultiMobile is 95 This price is valid at the time of this publication but could change in the future Check with your technical support speciali...

Страница 62: ...your first name last name and password then press ENTER If you are a first time caller the BBS asks if your name is spelled correctly If you answer yes a questionnaire appears You must complete the q...

Страница 63: ...o go forward in the file list type C To go back type P 4 To mark one or more files for download type M and press ENTER Then type the list numbers of the files and press ENTER again 5 Type D A list of...

Страница 64: ...on the World Wide Web http www multitech com About the Multi Tech Fax Back System Multi Tech s fax back system provides 24 hour access to sales marketing and technical literature for customers in the...

Страница 65: ...Appendix...

Страница 66: ...e cord can be used for both U or S T interface connections The fax modem DAA uses an RJ 11 phone jack to connect to PSTN analog telephone line directly The RJ 45 Pin outs of U interface Pin1 Not conne...

Страница 67: ...our communication software 2 Configure the software for the appropriate COM port and IRQ settings if necessary 3 Select Terminal mode aka Command mode Local mode or Direct mode This is the mode where...

Страница 68: ...number Make ISDN data calls e g ATD5551000 ATDM number Make modem calls over ISDN line e g ATDM5551000 ATDT number Dial ISDN phone number e g ATDT5551000 ATDV number Make ISDN phone voice calls e g AT...

Страница 69: ...lt AT C6 n Set Service Profile ID 0 SPID 0 where n is SPID number up to 20 characters Example ISDNphonenumber 5551000 SPID0 0555100001 AT C2 n Set Service Profile ID 1 SPID 1 where n is xSPID number u...

Страница 70: ...se commands during normal operation with the telephone line connected to the TA can cause unpredictable results It is best to enter the command when the TA is not connected to the ISDN network to avoi...

Страница 71: ...o Sync PPP Conversion AT N0 1 Set Multi Link mode forAsync to Sync PP Conversion AT P0 Copy user profile 0 to profile E and set it as power up profile AT P1 Copy user profile 1 to profile E and set it...

Страница 72: ...rrent active settings in RAM to user profile 4 AT W5 Save current active settings in RAM to user profile 5 AT W6 Save current active settings in RAM to user profile 6 AT W7 Save current active setting...

Страница 73: ...e modem answers S1 0 255 0 Counts rings that have occurred S2 0 255 43 Sets Escape Code character default sign S3 0 127 13 Sets RETURN character default CTRL M S4 0 127 10 Sets LINE FEED character def...

Страница 74: ...9 Attempts 9600 bps connection 10 Attempts 12000 bps connection 11 Attempts 14400 bps connection 12 Attempts 16800 bps connection 13 Attempts 19200 bps connection 14 Attempts 21600 bps connection 15 A...

Страница 75: ...pts 52000 bps connection 13 Attempts 54000 bps connection 14 Attempts 56000 bps connection S38 V 90 V 90 mode downstream rate in bps 0 V 90 disabled 1 V 90 autorate 2 29333 3 30666 4 32000 5 33333 6 3...

Страница 76: ...0 or 2 and S48 7 LAPM or hang up S36 0 or 2 and S48 128 Don t use S36 1 or 3 and S48 7 LAPM or async S36 1 or 3 and S48 128 Async S36 4 or 6 and S48 7 LAPM MNP or hang up S36 4 or 6 and S48 128 MNP o...

Страница 77: ...4800 EC 12 Connect 9600 EC 13 Connect 14400 EC 14 Connect 19200 EC 18 Connect 57600 EC 24 Connect 7200 EC 25 Connect 12000 EC 28 Connect 38400 EC 40 Connect 300 EC 55 Connect 21600 EC 56 Connect 24000...

Страница 78: ...6 Connect 16800 EC 87 Connect 115200 EC 88 Delayed 89 Blacklisted 90 Blacklist full 100 Connect 28000 101 Connect 29333 102 Connect 30666 103 Connect 33333 104 Connect 34666 105 Connect 37333 106 Conn...

Страница 79: ...he current version of the firmware at the Multi Tech Web site or BBS If your modem already has the current firmware there is no need to update it 3 Download the upgrade file for your modem 4 Extract t...

Страница 80: ...er found in Step 1 Identify the Modem Firmware your modem has the current firmware version and does not need to be updated 5 If the Current Revision number is larger than the firmware version number f...

Страница 81: ...sion Continue with Step 3 Download the Upgrade File Step 3 Download the Upgrade File Multi Tech Web Site 1 If you are not already at the Firmware page of the Multi Tech Web site follow procedures in S...

Страница 82: ...urrently are stored in your modem so you can reprogram it after flashing 1 Run your favorite terminal program If you are using Windows 95 or Windows NT you can use HyperTerminal If you are using Windo...

Страница 83: ...y 2 Unzip FLASHWIN ZIP 3 Run FLASHWIN by double clicking on its icon or file name 4 Select the COM port your modem is on and the speed at which you want to program 5 Enter the name and path of the HEX...

Страница 84: ...h upgrade is complete the message Flash Loader has completed appears 8 Close the program Step 7 Restore Your Parameters Your modem is now updated You can now open your terminal program to reprogram yo...

Страница 85: ...orary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file...

Страница 86: ...age unless such message clearly contains the following information Date and time the message is sent Identification of the business or other entity or individual sending the message Telephone number o...

Страница 87: ...interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a c...

Страница 88: ...be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with...

Страница 89: ...ade to establish a connection to a given number Note if the modem can detect service tones up to 10 attempts can be made There must be at least two seconds between call attempts If the call sequence i...

Страница 90: ...se answer condition Should such problems occur the user should NOT contact the Telecom Faults Service New Zealand Telecom Warning Notice Use of pulse dialing when this equipment is connected to the sa...

Страница 91: ...nts for this MT56128ZLX ST Modem Operating Voltages 5V 5 290mA Modem Power Consumption 1 45W It is essential that the PC card is fitted only in a compatible slot designed for PC cards PCMCIAcards cont...

Страница 92: ...certain voltage limits and Council Directive 98 13 EC of 12 March 1998 on the approximation of the laws of Member States concerning telecommunications terminal and Satellite earth station equipment C...

Страница 93: ...Index...

Страница 94: ...PPP protocol to connect to ISPs 40 RVS COM Lite installing 37 telephony 37 voice applications 46 clearing stored parameters 82 COM port conflicts 55 Windows 95 conflicts 56 CompuServe 64 configuratio...

Страница 95: ...ments RJ 11 pin outs of analog fax modem DAA 66 RJ 45 pin outs of S T interface 66 RJ 45 pin outs of U interface 66 R regulatory information Australian 91 BABT 89 Canadian 88 CE mark 92 European 91 FC...

Страница 96: ...g upgrade file 81 extracting upgrade files 82 firmware 79 flash programs 82 FLASHNT 83 FLASHWIN 83 Multi Tech BBS 80 81 Multi Tech web site 80 81 overview 79 restoring parameters 84 V V 110 protocol 2...

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