Warranty Information
MTI products are guaranteed to be free from defects in workmanship and
material. If any failure, resulting from either workmanship or material
defects should occur under normal and proper usage within the period
stated below for each product from the original provable date of purchase,
such failure should be repaired at no cost to the buyer for labor and parts if
the defective product(s) is sent to MTI.
During the period of 12(twelve) months from the date of sale to the
original end-user, MTI. will repair or replace(at our option) all necessary
parts, except the outside cabinet trim, without charge for parts or labor
required to make the repair or replacement.
This MTI warranty does not cover the following:
Products received for repair without an RMA number, sales or delivery receipt
showing date of purchase by original customer. Damages caused by incorrect use,
carelessness, unauthorized alterations, improper storage or unauthorized service
installation or repairs. Damages caused by fire, flood, lightning, vandalism,
collision, acts of God, or other events beyond the control of MTI. External parts
such as cabinet and key pad. Damages resulting from loss of use, loss of time or
inconvenience, costs of temporary replacement units or spares, property damage
caused by this unit or its failure to work, or any other incidental or consequential
damages. Hostile operating environments. In transit damage claims, improper
handling by carrier of post offices. Products or parts thereof which have had serial
numbers removed, altered or defaced. Damage defect or failure caused by or
resulting from the operation of the unit by incorrect voltages. The use of compo-
nents that do not meet MTI specifications.
IMPORTANT: This warranty is in lieu of all other warranties, guarantees or
agreements whether expressed or implied and no person, dealer, or
company is authorized to change, modify, or extend its terms in any manner
what so ever.
Warranty Return Policy
Before sending any
MTI
product to the factory for warranty repair, the customer
must obtain an RMA number. This number must appear on the outside of the box
and on any documentation accompanying the warranty repair. The unit must be
packed in the original shipping carton or in suitable packing offering a similar
degree of protection. Separate items such as power cords, remote controls units,
or transformers, should be individually wrapped so as not to cause scratches or
other damage during shipment.
MTI will not accept any warranty repairs without an RMA number.
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