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MSPA LIMITED WARRANTY
MSpa® has been manufactured with reliability and simplicity in mind. All products have been inspected
and found free of defects prior to leaving the factory.
MSpa warrants this product against defects in material and workmanship for a period of:
ONE (1) Year
The warranty period begins on the date of purchase and MSpa requires presentation of the original proof
to purchase to ascertain the date. During the warranty period, MSpa will either repair or replace, at its
discretion, any defective products. Replacement products or repaired parts will be warranted for only the
unexpired portion of the original warranty.
Shipping Policy
Consumers are responsible for the shipping/freight when return the defect parts to MSpa authorized
service center or ORPC-Oriental Recreational Products (Shanghai)Co., Ltd.
Warranty Policy
This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or
other reason beyond MSpa’s reasonable control, included but not limited to: normal wear and tear,
negligence or failure to follow the product instructions, improper or inadequate maintenance;
connection to improper power supply; chemical water damage, loss of pool water, unauthorized
product modification or repair; use for commercial purpose; fire, lightening, flood or other external
causes
This warranty is valid only in the country of purchase in such countries where MSpa sells and
services the same model with identical technical specifications
Warranty service outside the country of purchase is limited to the terms and conditions of the
corresponding warranty in the country of service. Where the cost of repairs or replacement is not
covered by this warranty, MSpa will advise the owners and the cost shall be charged to the owner.
This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
All repairs of which warranty claims are made must be pre-authorized by ORPC through an
accredited distributor or agent provided that the defective part be returned to the distributor or agent
Transportation Prepaid, if requested.
All the authorized selling dealer is responsible for all in-field service work carried out on your MSpa
product. ORPC will not be liable for results of cost of workmanship from unauthorized service person.
Products marked with both MSpa and another producer are governed exclusively by the warranty
provided by the other producer.
Warranty Registration
Registration is required. Warranty Card can be only filled out by mail. All claims must be submitted to
ORPC by authorized selling dealers. It is essential that all submitted claims provide all the necessary
information including Customer Name, Purchase Date, Series No., Product Model, Problem, and Parts
requested. Without this information the warranty will be invalid. Warranty Card must be completed and
mailed to ORPC by authorized dealer within Thirty (30) days from the original purchase date.
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