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TROUBLESHOOTING
If you have a problem with this player, please read the troubleshooting guide
below.
The player does not turn on.
•
The battery level may be too low. Try charging the player or operate the
player on AC power.
•
Ensure that the Lock switch is disengaged.
•
Reset the player (use a pin to press the Reset button on the rear of the
player) and try again.
The player does not turn charge when connected to a computer (USB
charge).
•
Reset the player (use a pin to press the Reset button on the rear of the
player) and try again.
There is no sound during playback.
•
Check the volume level.
•
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
• Try playing the file on your computer. If the sound quality is still poor, try
downloading the file again or re-encoding the file yourself.
• Ensure that the bit rate of the file is not too low. The higher the bit rate of the
file, the better it will sound. The minimum recommended bitrate is 128kbps
for MP3s and 96kbps for WMAs.
•
Ensure that the headphones are attached securely to the player.
The buttons do not work.
•
Ensure that battery is charged or that the player is operating on AC power.
•
Ensure that the Lock switch is disengaged.
