MPC Profile 6.5, Техническое справочное руководство

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Make sure that your account with your Internet service provider (ISP) is set up correctly.
Contact your ISP technical support for help.
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Make sure that you do not have a problem with your modem. For more information, see
“Modem (dial-up)” on page 39 .
You see an “Unable to locate host” message and are unable to browse the Internet
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This problem can occur when you have typed a URL (Web address) incorrectly, you have
lost your Internet connection, or your ISP is having technical difficulties.
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Double-check the URL or try a different URL. If the error message still appears, disconnect
from the ISP connection and close your browser, then reconnect and open the browser. If
you still get the error, your ISP may be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
•
The condition of the telephone lines in your residence or at your local telephone service.
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The condition of the Internet computers to which you connect and the number of users
accessing those computers.
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The complexity of graphics and multimedia on Web pages.
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Having multiple Web browsers open, performing multiple downloads, and having multiple
programs open on your computer.
People are sending you e-mail messages, but you have not received any mail
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Click the receive button in your e-mail program.
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Make sure that your account with your Internet service provider (ISP) is set up correctly.
Contact your ISP for technical support.
Modem (cable or DSL)
For troubleshooting information:
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See the documentation that came with your cable or DSL modem.
•
Contact your Internet service provider (ISP).
Modem (dial-up)
Your modem does not dial or does not connect
•
Make sure that the modem cable is plugged into the modem jack and not the Ethernet network
jack. See your setup poster to make sure that the connections have been made correctly.
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Make sure that your computer is connected to the telephone line and the telephone line has
a dial tone.
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Make sure that the modem cable is less than 6 feet (1.8 meters) long.
•
Remove any line splitters or surge protectors from your telephone line, then check for a dial
tone by plugging a working telephone into the telephone wall jack.
•
If you have additional telephone services such as call waiting, call messaging, or voice mail,
make sure that all messages are cleared and call waiting is disabled before using the modem.
Contact your telephone service to get the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set correctly.
To check the dialing properties:
1
Click (Start), then click Control Panel. The Control Panel window opens.
2
Click Hardware and Sound, then click Phone and Modem Options. The Phone and
Modem Options dialog box opens.
Help
For more information about troubleshooting Internet connections, click Start, then
click Help and Support. Type troubleshooting connections in the Search Help box, then
press E
NTER
.