Appendix A: Troubleshooting and Additional Help
Refer to the list below in the unlikely event that you have any operating issues with your Cool
Smoke® HP Diagnostic System.
For additional help you can contact our Technical support team at 1-877-776-8486 or outside
of North A1-905-615-8620 or e-mail [email protected].
Issue
Solution
Excess fluid exits output hose
The unit may have been overfilled with Cool Smoke
fluid. Check fluid level with dipstick. If overfilled,
remove the dipstick and allow fluid to pour out of the
dipstick port into an appropriate container. Remove
the smoke output hose and use compressed air to
expel any fluid that is in the hose. Refill the tank.
Use the dipstick to ensure proper fluid level. (From
empty the tank capacity is 180ml)
Screen does not power on
Check connection with battery and check voltage
(12-24 VDC)
No smoke output
Check fluid level with dipstick. Check compressed
air supply.
Ouput pressure does not reach set pressure
If there is a large leak the unit may not be able to
reach the set output pressure. Repair leak and
retest.
Machine Error
If the machine declares an internal error, call
our
technical support team
.
[email protected] www.motorvac.com
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