51
Remote Troubleshooting
The Remote Control is Working Intermittently or Does Not Work
•
Verify the TV is on
•
Check the batteries in the remote control and install new batteries if needed
•
Ensure there are no obstructions between the remote control and the set-top box. Point the remote control directly at
the set-top box front panel, not at the TV or VCR
•
Make sure the
STB/MTS
button is pressed to make sure your remote is in the right mode
•
The angle between the remote control and the set-top box may be too large. Stand in front of the set-top box and not
too far to either side
•
Press and release operation keys one at a time, firmly and deliberately
•
Try changing the channels using the
UP
and
DOWN ARROW
keys on the set-top box front panel. The light on the
remote control should flash on while you change the channel
TV Quick Fixes
•
Press
STB/MTS
, located at the top left-hand side of your remote, to ensure that the operating mode is set to MTS
Ultimate TV service (On some remotes, this button is labelled “MTS”)
•
Make sure you are within 20 feet of your set-top box and have a clear line of sight with no obstructions (including
glass doors)
•
Check the batteries in the remote control and replace them if needed
•
On some TVs, the brightness settings can interfere with the signal from your remote to your set-top box. Try adjusting
the brightness on your TV set
•
Check that there is power to your set-top box. You will see a green light around the power button on the front panel
•
Check that your TV’s Input/Source is set to the type of cable that is connecting the MTS Ultimate TV set-top box to
your TV set (i.e., Component or HDMI)
•
Check that your cables are firmly attached to the TV and set-top box
•
Remove any items that may have been placed on any MTS Ultimate TV equipment. All equipment needs at least two
inches of free space for proper ventilation. Do not place any MTS equipment on a rug or bed as it may overheat
•
Turn your set-top box off and on by pressing the POWER button on your set-top box to reset the system
Remember
•
To instantly change your channel groups online, visit mts.ca/myaccount
•
You must have an HD TV set to view HD-quality TV signals
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