5
SBV5120 Series VoIP Cable Modem User Guide
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Introduction
Installation
Troubleshooting
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Do not open the VoIP cable modem. Refer all service to your cable service provider.
Wipe the VoIP cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray
cleaners directly on the unit or use forced air to remove dust.
Caution
Signing Up for Service
You must sign up with a cable service provider to access the Internet and other online services.
To activate your service, call your local cable service provider.
To receive data service, you need to provide the
MAC address
printed on the bar code label marked
CM HFC
MAC ID
on the bottom of the cable modem.
You can record it here:
00 : ______ : ______ : ______ : ______ : ______
To receive telephone service, you need to provide the
MAC address
printed on the bar code label marked
MTA
MAC ID
on the bottom of the cable modem.
You can record it here:
00 : ______ : ______ : ______ : ______ : ______
You should ask your cable service provider the following questions:
•
Do you have any special system requirements?
•
When can I begin to use my VoIP cable modem?
Contact your cable service provider before connecting your VoIP cable
modem to your existing telephone wiring. Do not connect the telephone wire
to a traditional telephone (
PSTN
) service.
P/N: AAAAAA-BBB-00
ASSEMBLED IN: _________
S/N: PPPPMMYJJJSSSSSCAABBCCCC
CUSTOMER S/N: BCDFGHJKLMNP
HFC MAC ID: ABCDEF012345
USB CPE MAC ID: ABCDEF012345
MTA MAC ID: ABCDEF012345
MODEM
NUMBER:
2345
