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Problems during calls

After each troubleshooting step, check to see if your issue is fixed.

Screen goes black

1.

If you are using a case, cover or screen protector, remove it and see if it was causing the issue.

2.

Check your

proximity sensor

Make a call and place the phone on a table (don't use speaker mode), then hold your hand over the proximity
sensor to see if you can turn the screen off and on.

3.

to see if apps that you have installed are causing the issue and uninstall as needed.

Calls are dropping

1.

Check your signal strength:

•

Weak signal from your mobile provider is a common cause of dropped calls. In the

, see how

many bars your network connection has. If you see only one or two bars, change locations to improve
your signal strength, particularly if you are indoors.

2.

Turn your phone off and then on again.

Press and hold the Power button, then touch

Power off

. Then turn it on to establish a new connection with the

network.

3.

During a call, check that the

proximity sensor

works by covering it to confirm that it turns off your screen,

preventing accidental touches during calls. You can also download an app to automatically lock your screen
during calls; search for ‘call screen lock’ on Play Store.

4.

to see if apps that you have installed are causing the issue and uninstall as needed.

5.

software update

is available for your phone.

6.

People can't hear me on calls

1.

Check that nothing is covering the

:

•

If you are using a case, cover or screen protector, remove it and see if it was causing the issue.

•

Check that the protective film that was shipped with the phone has been removed.

2.

Check to see if your phone is using Voice privacy. (This feature is not available on all models.) Turn it off to
see if sound quality improves:

a.

Touch

.

b.

Touch >

Settings

>

Calls

.

c.

Turn off

Voice privacy

.

3.

If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength.

, see how many bars your network connection has. If you see only one or two bars, change

locations to improve your signal strength, particularly if you are indoors.

Fix a problem : Call and SIM issues

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Содержание motorolaone MACRO

Страница 1: ...User guide ...

Страница 2: ...atures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based on the latest available information and believed to be accurate at the time of relea...

Страница 3: ... this is your first smartphone 17 If you had an iPhone 18 About your Google account 19 Status bar icons 20 Phone terms you should know 24 Get around 26 Learn gestures 26 Use navigation bar 27 Use quick settings 28 Wake or put screen to sleep 30 Adjust volume 30 Frequently used tools 32 Turn torch on and off 32 Take screenshots 32 Use voice commands 33 Get turn by turn directions 34 Use Time and we...

Страница 4: ...s 55 Apps 56 About your apps 56 Use two apps at once 60 View notifications 61 Manage your apps 63 Install or update apps 63 Manage or delete apps 65 Protect against harmful apps 67 Pin your screen 67 Search and web browser 69 Search the web 69 Search your phone 70 Browse websites 71 Text messaging 73 About text and multimedia messages 73 Read send manage text messages 73 Add attachments 75 Save at...

Страница 5: ...pp 90 About the Moto app 90 Shrink screen for one handed use 90 Preview notifications when screen sleeps 90 Photos app 92 Share photos and videos 92 Upload photos and videos 92 Calls contacts voicemail 94 Phone calls 94 Answer calls 94 Make a call 95 During a call 96 Make video calls 97 Make conference calls 97 Block calls and SMS 98 Turn on call waiting 99 View and delete call history 100 Contact...

Страница 6: ...Network and Internet 121 Connect with Wi Fi 121 Use Aeroplane mode 122 Control data usage 122 Share your Internet connection 123 Connect to VPNs 125 Connected devices 127 Connect with Bluetooth 127 Connect with Wi Fi Direct 128 Cast screen or media to TV 129 Transfer files between phone and computer USB 130 Print from your phone 131 About wireless sharing 132 Other settings 135 Apps notifications ...

Страница 7: ... accounts 153 Sync accounts and apps 154 Manage information in your Google account 155 System 156 Set up emergency information 156 Record your IMEI number 156 Find legal and product information 156 Customise the keyboard 157 Use multiple languages 158 Users and guests 159 Share your phone 159 Add modify and remove users 160 Add or delete guest 161 Fix a problem 162 Hardware issues 162 Phone is slo...

Страница 8: ...nect to computer 175 Account and sign in issues 176 Forgot the unlock code 176 Can t sign in to Google 176 Account sync issues 176 App issues 178 App or widget problems 178 Messaging problems 179 Camera problems 180 Maintenance procedures 183 Update Android software 183 Reset Wi Fi mobile data and Bluetooth 183 Reset phone 184 See more help 185 motorola one macro viii ...

Страница 9: ...rpiece speaker 3 Front camera to learn more read help in Camera app 4 Headset jack 5 Volume up down button 6 Power button 7 Speaker 8 USB C port for charging transferring files and sharing connection with tethered devices 9 Microphone Set up phone 1 ...

Страница 10: ...ou re going to format the card If the card is for portable storage different devices can use cards a Class 2 4 or 6 card is sufficient If the card is for internal storage used by phone only use a high speed card such as UHS 1 type for best performance Don t use Class 2 4 or 6 cards which are much slower than your phone s internal storage Learn more about storage formats Replace SIM or SD card 1 If...

Страница 11: ...tly push to pop it out 3 Insert or remove the cards as needed To use an SD card To use two SIM cards dual SIM models only 4 Push the tray back into the phone Fix a problem If you re having problems try these troubleshooting steps SIM card Set up phone 3 ...

Страница 12: ...3 Follow onscreen instructions to complete setup Change SIM profile 1 Go to Settings Network internet SIM cards 2 Touch Dual SIM usage profile 3 Select a different profile and touch CHANGE PROFILE 4 Select a new profile 5 Follow onscreen instructions to complete setup To keep the same profile but adjust options for data SMS voice calls video calls or contacts 1 Go to Settings Network internet SIM ...

Страница 13: ...th information from that account You can review and change what syncs with your phone for that account Tip Keep your apps up to date To see if newer versions of the apps associated with your Google account are available open the Play Store app and touch My apps games Add non Google account Non Google accounts are automatically added when you Set up corporate email Set up personal email for non Gma...

Страница 14: ...tact your carrier for help setting or recovering your password PIN for voicemail Set mailbox greeting Your carrier provides and manages your voicemail To set your greeting 1 Touch 2 Touch hold to dial into your mailbox 3 Follow your carrier s system prompts If your voicemail is not set up contact your carrier for instructions Change voicemail options 1 Touch Settings If you don t see swipe down on...

Страница 15: ...g up the account read Google s help for Gmail Set up corporate email If you use Microsoft Office Outlook on your work computer your phone can synchronise emails calendar events and contacts with the Microsoft Exchange server Before you start you ll need the following information from your company s IT department Email address Email password Domain name Username Server name Security type SSL settin...

Страница 16: ... Find some games Play some music To protect your phone be sure to Set up a screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you ever lose your phone set up Find My Device and record your IMEI number You ll probably also want to Set up your Bluetooth and Wi Fi connections If you use multiple languages set them up so they appear on your keyboard S...

Страница 17: ...een by triple tapping it or by touching by the navigation buttons To enable these gestures and add the icon 1 Go to Settings Accessibility Magnification 2 Adjust settings as needed To use gestures to zoom in and out touch Magnify with triple tap and turn it on To add touch Magnify with button and turn it on Then use these gestures To zoom in out touch or triple tap the screen then touch the area o...

Страница 18: ... to read screens Hear descriptions of everything you touch Enable TalkBack 1 Go to Settings Accessibility 2 Touch TalkBack and turn Use service on 3 Touch Settings and set the options you want When TalkBack is on Touch an item Your phone speaks the name Start typing Your phone speaks each number or letter Drag status bar down Your phone speaks all of the notifications Open a message file or book Y...

Страница 19: ...ptioning Use hearing aids To improve compatibility with hearing aids and reduce sound feedback 1 Touch 2 Touch Settings Accessibility 3 Turn Hearing aids on During a call hold the phone to your ear then rotate or move it to get the best position for speaking and listening Set up TTY device Not all carriers support this feature For text based communication you can use text messaging and email If yo...

Страница 20: ... phone An external keyboard Standard USB or Bluetooth keyboards can work as switch devices by assigning one or more keys to actions Connect the external device to your phone using the manufacturer s instructions Learn more about connecting with Bluetooth Set up Switch Access 1 Go to Settings Accessibility 2 Touch Switch Access 3 Turn Use service on 4 Follow the onscreen instructions to select Numb...

Страница 21: ...ls 2 Choose an option from the menu Use Volume to control accessibility feature You can use the Volume buttons to turn an accessibility feature of your choice TalkBack Switch Access on or off To enable the shortcut 1 Go to Settings Accessibility 2 Touch Volume key shortcut 3 Turn Use service on 4 To change the accessibility feature associated with the shortcut touch Shortcut service 5 To use the V...

Страница 22: ...k your phone or touch You can add more pages to the right as needed To add a page drag an app shortcut or widget to the edge of an existing page and place it on the new page Swipe right or left to move between pages Here are the parts of your home screen Learn the basics 14 ...

Страница 23: ...our apps swipe up from the bottom of the Home screen 6 Navigation takes you back one screen returns you to the Home screen from any app lets you switch between recent apps lets you open an accessibility menu Appears after you enable accessibility settings Note If you re using the navigation bar the icons are hidden To restore these icons turn off the navigation bar 7 Folder Add folders to organise...

Страница 24: ... Double touch one to open it Open your quick settings Swipe down from the top of the screen Start a voice search Swipe right Open the camera Swipe left Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customise your lock screen to Control which notifications if any appear Add your name or a short message Learn the basics 16 ...

Страница 25: ...nd useful apps but you can really unlock its power by installing apps that suit your lifestyle Go to Play Store to explore free and paid apps that help you be more productive organised informed in touch and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become sep...

Страница 26: ...mera right from your lock screen Just twist your phone twice Or swipe left You can automatically back up your photos and videos with your Google account or with other photo sharing apps available from Play Store Store your stuff You have several storage options Store apps and content on your phone For more storage space use an SD card for photos videos and music You can open stored items in associ...

Страница 27: ... your new phone you can swipe them left or right to dismiss them Quick access to settings on your old iPhone to adjust settings you opened a Settings app You can still do that But now you ve also got quick settings Swipe down from the top of the screen for easy access to toggles for Aeroplane mode Wi Fi and other frequently used settings In the cloud your Google account is your key to cloud storag...

Страница 28: ...an t sign in to Google account If you re having problems signing in to your account read Google s support information Status bar icons About status icons The status bar at the top of the Home screen contains icons that help you monitor your phone On the left icons tell you about apps such as new messages or downloads If you don t know what one of these icons means swipe the status bar down for det...

Страница 29: ...X 2G 3G H H and 4G The available speeds depend on your carrier and your location Poor connection to mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Aeroplane mode on CONNECTIVITY Learn the b...

Страница 30: ...tethering enabled NFC enabled Only some versions of this phone sold in certain countries support this feature SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Learn the basics New to Android 22 ...

Страница 31: ...is on BATTERY Battery fully charged Battery charging Battery low Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Learn the basics New to Android 23 ...

Страница 32: ...ne and the network towers You also send data and access the Internet on this network Carriers use different technologies to handle these radio transmissions GSM CDMA Edge 3G 4G LTE HSPA iDEN data Information sent or received from your phone other than calls and text messages You may use data when you access the Internet check your email play games use apps and more Background tasks such as syncing...

Страница 33: ...s in the status bar to alert you to events such as new messages sync The process of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access it through another Visual Voice Mail An app that lets you see a list of your voicemail messages and manage them without having ...

Страница 34: ...across the screen without pausing when you first touch so you don t drag instead Result switch between Home screens or between tabs in an app Or move quickly through a list Try it open the Phone app and swipe left right to switch between tabs Pinch out to zoom Put two fingers on the screen and then drag them apart Result zoom in to see larger versions of photos and maps Or open expandable notifica...

Страница 35: ...navigation icons turn One button nav off Navigate with one finger Use these gestures with the navigation bar to move between screens Gesture Navigation Touch Go Home Touch hold Open Google Assistant Swipe left Go back Swipe right Switch between two most recent apps Swipe up See recent apps Swipe up again for all apps Customise navigation gestures You can change how your phone responds when you swi...

Страница 36: ...nd Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do not disturb Flashlight Learn the basics Get...

Страница 37: ...rs after you turn on Night Light for the first time Wi Fi hotspot Appears after you turn on hotspot for the first time SIM card You can also slide to adjust screen brightness Open all settings To open the full list of all settings do one of the following Open quick settings and touch Or open the Settings app Learn the basics Get around 29 ...

Страница 38: ...ng screen Press the Power button If you ve set up a screen lock you need to unlock it Your screen automatically wakes when you have an incoming call To put screen to sleep Briefly press the Power button When you set down your phone it s good habit to do this You save a bit of battery and keep it secure with the screen lock To keep your screen off and phone quiet when you don t want interruptions s...

Страница 39: ...on and see If you want to customise Power and Volume up so that this silences the phone instead of switching to vibrate 1 Go to Settings System Gestures 2 Touch Prevent ringing Press power volume up buttons together Mute Tip Use Do not disturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during cal...

Страница 40: ...ns 3 Touch Fast torch and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Press hold the Power button then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scroll and capture more content touch If you don t see turn Screenshot ...

Страница 41: ...reenshot on To prevent the three finger gesture from working in certain apps touch Settings Exceptions and select the apps Use voice commands Train launch phrase 1 Open the Google app then touch More Settings Voice Voice Match 2 Turn on Access with Voice Match and follow the on screen instructions to record your voice Speak a command Not all languages support voice commands Tell your phone to call...

Страница 42: ...c and or using Bluetooth also power intensive features Use Directions widget 1 Before you hit the road add a Maps Directions widget to your Home screen and you ll have directions to any destination you choose 2 When you re ready to roll just touch the widget and your phone will talk you through the directions Tip Combine your Directions widgets into a folder on your home screen Get directions to H...

Страница 43: ...ne of the following To use an existing alarm switch it on Touch to view or edit its ringtone To add a new alarm touch and set the time and ringtone To delete an alarm touch next to it then touch 3 To control general alarm settings such as alarm volume and snooze duration touch Settings When an alarm is set shows in the status bar Manage cities for weather forecasts The Time and weather widget disp...

Страница 44: ...perature 2 Touch Settings 3 Touch next to the city s name View your calendar Touch the current date to open your calendar where you can view or add upcoming events Manage time spent on your phone Understand your habits 1 Go to Settings Digital Wellbeing parental controls 2 Review the chart to see Time you spent using phone today Which apps you ve had on screen and for how long How often you unlock...

Страница 45: ...gs Digital Wellbeing parental controls Wind Down 2 Turn on Use Wind Down 3 Adjust start and end times if required 4 Set what your phone should do during this scheduled time Remove screen colours turn on Grayscale Silence your phone turn on Do not disturb Filter out blue light for a warmer tone turn on Night Light schedule Use parental controls You can use Google s Dashboard and parental controls t...

Страница 46: ...Follow the onscreen instructions to set up the phone for child or adult usage 4 To set up parental controls on the other device refer to the help information for that device To learn more read Google s help Learn the basics Frequently used tools 38 ...

Страница 47: ...ly so you see Touch it once more to turn ALL CAPS off To change the capitalisation of a word that you ve already typed Select the word and touch to capitalise the first letter Select the word and touch twice to make it ALL CAPS Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one contin...

Страница 48: ...xt misspelt words and words not in your dictionary are underlined 2 Touch an underlined word If the word is spelled correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are availa...

Страница 49: ... for clipboard manager in Play Store to select and download an app Use voice typing Enable keyboard mic for dictation If you don t see on your keyboard 1 Go to Settings System Language input 2 Touch Virtual keyboard Gboard 3 Touch Voice typing and turn Use voice typing on Dictate text 1 Touch a text field to show the on screen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type...

Страница 50: ...System Language input 2 Touch Advanced Auto fill service 3 Select Google then touch 4 Touch CONTINUE 5 Touch categories to review and edit personal information addresses credit cards and passwords Learn the basics Work with text 42 ...

Страница 51: ... your current daily wallpaper image Customise your Favourites tray The Favourites tray at the bottom of the Home screen gives you one touch access to your most used applications You can customise these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the Home screen to open your app list 3 Touch hold...

Страница 52: ...Home screen Or drag it to the edge of the screen and drop it onto a new Home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your Home screen Here...

Страница 53: ...tery Data usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organise your shortcuts 1 Touch and hold an app shortcut on your home screen Personalise your phone Home ...

Страница 54: ... a totally new user interface for your Home screen download a different launcher Remake your Home screen with launchers Get different launcher Totally changing the look and feel of your home screen is easy to do Just select and download a new launcher app Switch back to the standard look and feel at any time Launchers frequently include new sets of wallpapers new gestures for interacting with your...

Страница 55: ...Delete launchers You can only delete launchers that you installed Touch hold the launcher s app icon then touch Uninstall Personalise your phone Home screen 47 ...

Страница 56: ...h When to start Start screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen goes to sleep To exit the screen saver and return to your home or lock screen Press the Power button Or touch or To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen saver To prevent the scr...

Страница 57: ...ge screen lock 1 Go to Settings Security location 2 Touch Screen lock and select the type of lock you want Some lock options aren t available if you added a VPN or a work corporate email account to your phone Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen For passwords 1 Go to Settings Security location Advanced 2 T...

Страница 58: ...t a specific location Stay unlocked when holding or carrying your phone Unlock with your face Unlock with your voice Tips You can swipe up from anywhere on the screen when unlocking You don t need to touch the icon Some of these options aren t available if you added a VPN or a work corporate email account to your phone Add message to lock screen To add your name or a short message to your lock scr...

Страница 59: ...or a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch Audio and select the song stored on your phone For silence touch Non...

Страница 60: ...isturb to mute sounds stop vibration and block notifications Turn the feature on 1 Open quick settings and touch You ll see in the status bar when Do not disturb is on 2 To change how long it stays on in quick settings touch hold touch Duration and then choose one option To keep it on indefinitely touch Until you turn off To select a duration touch For 1 hour then touch or to adjust the time To ch...

Страница 61: ...ns and pop up notifications Show or hide notifications from the notification list To change how Do not disturb handles notifications 1 Go to Settings Sound Do not disturb 2 Touch Notifications 3 Do one of the following To block sound from notifications but still see them on your screen select No sound To block all visual notifications select No visuals or sound from notifications To block or allow...

Страница 62: ... when your phone should automatically switch into and out of Do not disturb mode 1 Open quick settings then touch hold 2 Touch Turn on automatically 3 Use rules to set the schedule To use an existing rule touch its name such as Sleeping Turn Use rule on and adjust times or settings as needed To create a new rule touch Add rule Touch Time then enter a name and touch OK Specify its days start and en...

Страница 63: ...g Some voice commands such as What s up and What s the weather like cause your phone to speak in response To stop the phone from speaking temporarily touch To prevent your phone from speaking 1 Open the Google app 2 Touch More Settings 3 Touch Voice 4 Select an option for Spoken results Silence power on sound If you don t want your phone to make a sound when it powers up 1 Go to Settings Sound Adv...

Страница 64: ...Camera Capture photos or videos To learn more read the help information in the Camera app Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Contacts Organise and connect with your contacts Assign ringtones to people Docs Create edit and collaborate with others on documents Drive Store an...

Страница 65: ...ch the web see your updates and adjust Google settings including privacy Google Pay Pay with your phone in store or online and send cash using this secure digital wallet News See headlines weather and information on your favourite topics and locations Maps Find your destination explore locations Messages Send and receive text messages Moto See your notifications at a glance and use gestures as pho...

Страница 66: ...nd access them from your computer or any Android device Settings Customise your phone settings Sheets Create edit and collaborate with others on spreadsheets Slides Create edit and collaborate with others and play presentations Translate Speak handwrite or type words for translation into another language Wallpapers Change your wallpaper get new ones or automatically show a new one every day YouTub...

Страница 67: ...ch twice to switch between your two most recently used apps If you re using the navigation bar swipe right on Use two apps at once with split screen Close apps To get out of an app touch to return to your Home screen Or touch if you re using the navigation bar You don t need to close apps Android manages the memory and battery that apps use so you don t need to worry about leaving apps open To rem...

Страница 68: ...elect the second app to use Exit split screen view Drag the black divider all the way up or down Use Picture in picture With some apps you can watch video in a small movable frame while you do other things Use it when navigating with Google Maps too 1 When you re playing a video or navigating with Maps touch The video or navigation shrinks 2 You can drag the video or navigation anywhere on the scr...

Страница 69: ... do with notifications Respond from a notification Many notifications include actions at the bottom that let you complete common tasks without opening the full app If you have several notifications these actions are hidden When you see touch it to reveal actions Open the app that sent the notification Swipe down from the top of the screen and touch the notification to open the app From your lock s...

Страница 70: ...o not disturb to silence all notifications when you don t want interruptions You can also customise notifications controlling the notification sound which apps send notifications and how notifications show on your lock screen Apps 62 ...

Страница 71: ... app and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app review what information the app will access If you don t want the app to access this information cancel the installation For...

Страница 72: ...tore app 2 Touch My apps games 3 Touch the INSTALLED tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a...

Страница 73: ...o away in safe mode the problem is probably from a third party app you downloaded To reboot in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and widgets will be disabled 3 Use your phone and see if the problem has gone away Remember you won t be able to use any download...

Страница 74: ...con 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone and share it with users or guests you can uninstall apps they installed Although their apps don t appear in your app tray or on your home screen they d...

Страница 75: ...nned your phone and there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Pin your screen Turn on screen pinning Use screen pinning to keep the current screen or app in view until you unpin it For example you can pin a game and your child cannot navigate anywhere else on your phone You can set up a pattern PIN or password required to unpin the screen 1...

Страница 76: ...5 Touch Unpin a screen 1 Touch hold and at the same time 2 If you required a pattern PIN or password when you turned on pinning enter it to unlock the phone Apps Manage your apps 68 ...

Страница 77: ...h for a local restaurant by saying Find restaurant name 3 Below the search result touch options for related actions make a call get directions read reviews and more For more help with Google Assistant read Google s support information Search from Gboard When you re typing with the onscreen keyboard 1 Touch above the keys 2 Start typing a term in the search bar 3 Touch a result to share its link or...

Страница 78: ...Open that app to search 3 Optionally Delete the Google search widget from your Home screen If you can t delete it use a different launcher for your Home screen that doesn t include the widget Install a browser to replace Chrome and make it your default browser Turn off Google s collection of your information Search your phone Search contents of your phone 1 Touch the Search widget 2 Enter a search...

Страница 79: ...ects to your carrier s mobile network or to a Wi Fi network to access the Internet To save data charges on your mobile plan use a Wi Fi connection 1 Open the Chrome app 2 Go to a site by touching the bar at the top and typing the address 3 On a web page To bookmark it touch Or touch Add to Home screen to put a shortcut on your Home screen To search for text on that page touch Find in page To open ...

Страница 80: ... Drag to a blank space on your Home screen To close all incognito tabs 1 Swipe the status bar down 2 Touch Clear browsing history 1 Open the Chrome app 2 Touch History 3 Touch CLEAR BROWSING DATA You can also review and delete your search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings A...

Страница 81: ...ch person in the group MMS messages use mobile data and require a mobile data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Converts mu...

Страница 82: ... content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the on screen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your Home screen add a task shortcut Touch hold and drag to your Home screen To chang...

Страница 83: ...uch You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch and hold the message then touch To delete or archive all messages in a conversation touch an...

Страница 84: ...he recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that Mobile data is turned on Your data plan supports MMS multimedia messages Save attachments from text message If you received an attachment to a text message you can save it on your phone In the message just touch and hold the attachment then touch to save it To view...

Страница 85: ...d select an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receive text SMS and multimedia MMS messages 1 Go to Settings Apps notifications 2 Touch Default apps SMS app Or touch Advanced Default apps SMS app 3 Touch the app to use Control notif...

Страница 86: ...computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the Internet 2 On your phone open the Messages app and touch Messages for web 3 On your computer go to https messages android com To remember this computer and stay signed in to Messages turn the slider on 4 Follow onscreen ...

Страница 87: ...asons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Messages for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the top of the message list click Apps Text messaging 79 ...

Страница 88: ... touch from your email list Attachments appear at the end of the email You can view or save them you can print emails from your phone Reply to or forward an email 1 Swipe to the end of the email to see all options To reply to the sender only touch To reply to the sender and all recipients touch To forward an email touch 2 Enter your message 3 To copy someone on the email in the To field touch 4 To...

Страница 89: ... from emails use the Files app You can also remove email accounts from your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign in to your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment to...

Страница 90: ...m the Home screen To preview your inboxes open emails or quickly start a new email add the Gmail widget to your Home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the G...

Страница 91: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do not disturb Apps Email 83 ...

Страница 92: ...iple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming events from...

Страница 93: ...uch Save Edit or delete calendar events 1 Touch an event to open it 2 Do any of the following To edit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account that you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the nam...

Страница 94: ...ouch Notifications 3 Adjust notification settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do not disturb Apps Calendar app 86 ...

Страница 95: ...ouch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock app 2 Touch 3 ...

Страница 96: ...n Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your Home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the counter to zero touch Reset...

Страница 97: ...matic date time 3 To make corrections touch Set date and Set time Switch time zones 1 Go to Settings Date time 2 Turn off Automatic time zone 3 Touch Select time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can co ordinate plans with friends and colleagues in other cities or stay in touc...

Страница 98: ...eep your screen on while you re looking at it with Attentive Display Shrink screen for one handed use You can temporarily shrink your screen to make it easier to use with one hand To enable this gesture 1 Open the Moto app 2 Touch Moto Actions 3 Touch Swipe to shrink and turn it on To shrink any screen swipe from the centre down to the bottom left or right corner of the screen To return to a full ...

Страница 99: ...tification icon to Open the related app Drag the notification icon down to or and unlock if using a screen lock Ignore for now Drag the notification icon to the right or left edge of the screen to stop notifications from flashing until the next notification is delivered Change Moto Display settings 1 Open the Moto app 2 Touch Moto Display Peek Display Settings 3 Do any of the following To stop spe...

Страница 100: ...l To select multiple items touch hold the first thumbnail then touch the others to select them Tip To clear all selections touch 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch Settings Back up sync 3 Turn Back up sync on 4 Adjust settings as needed To choose high quality or original size for uploads touch Upload size To bac...

Страница 101: ...View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 93 ...

Страница 102: ...ll calls from a specified number to voicemail Respond with a text message On the lock screen swipe up You can customise these default messages Block all calls from that number Control ringtones and notifications You can Quickly silence the ringer Press Volume Down on the side of the phone Silence ringtones during hours you specify Use Do not disturb Choose a unique ringtone for specific people You...

Страница 103: ...nter a number and touch If you enter a wrong number touch Dial by voice Touch and say a name or number If you don t see swipe down to close the dialler Or skip the Phone app entirely and say a voice command Call by name Start typing the name in the search box You ll see a list of matches Just touch one to call If you don t see swipe down to close the dialler Or to see your contact list touch Swipe...

Страница 104: ...e having other problems try these troubleshooting steps During a call Adjust sound during call While listening you can Adjust the volume Use the Volume button on the side of the phone Use speaker Touch Use a paired Bluetooth device Touch to use or stop using the device Mute your microphone Touch You can hear the caller but they can t hear you Enter a number Touch on the call screen to use the nume...

Страница 105: ...e and iPhone users can download it from the iTunes App Store The video calls are secure and cannot be seen by others To get started open the Duo app and follow the onscreen instructions to set it up For more information touch Help Feedback Download video calling app There are many video calling apps to choose from on Play Store such as WhatsApp Skype and more Search for video calls in Play Store a...

Страница 106: ...e app 1 Touch 2 Touch a call from the number to block 3 Touch Block report spam 4 If you don t want to report the call as spam to Google remove the tick 5 Touch Block From the Messages app 1 Touch hold the conversation thread from the number to block 2 Touch 3 If you don t want to report the call as spam to Google remove the checkmark 4 Touch OK Block all numbers for a contact 1 Open the Contacts ...

Страница 107: ... incoming call you can answer the call or block and report the number Your phone may need to send information about your calls to Google It doesn t control whether your number is shown when you make calls If you don t want Google to identify spam callers touch Settings Caller ID spam and turn it off Turn on call waiting When you re on a call and a new call comes in the new call is sent to voicemai...

Страница 108: ...have answered incoming Call you have made outgoing 4 To learn more about a call touch it then touch Call details To see only your missed calls 1 Touch 2 Touch Call history 3 Touch Missed Save recent call as contact You can save a number to make it easy to find and call back later To save a number 1 Touch 2 Touch 3 Touch the number 4 Do one of the following To add to an existing contact touch Add t...

Страница 109: ... way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch the number 4 Touch Call details 5 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Calls contacts voicemail Phone calls 101 ...

Страница 110: ...tact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list touch hold ...

Страница 111: ...e primary contact to merge By default this contact s name is used for the new listing 3 Touch Merge 4 Touch the name of the contact to add Tip You can edit the primary contact name for the merged listing or delete or change other contact information as needed Delete contacts You can delete contacts created and stored on your phone If the contact is synced from a social network account you need to ...

Страница 112: ...h first name first or last name first touch Name format Sort contacts in Phone app 1 Open the Phone app 2 Touch Settings Display options 3 Set options To sort by first or last name touch Sort by To list names with first name first or last name first touch Name format Narrow which contacts are shown In the Contacts app you can narrow which contacts are shown These changes don t affect which contact...

Страница 113: ...it then touch others to select more 3 Touch 4 Select the way to share Export all contacts 1 Open the Contacts app 2 Touch Settings Export 3 If you use more than one account select the account 4 Touch Export to vcf file 5 Touch SAVE to save it in your Downloads folder 6 Open the Files app 7 Go to Downloads 8 Touch hold the file 9 Touch 10 Select the way to share Receive a name card file 1 When some...

Страница 114: ... of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail...

Страница 115: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 107 ...

Страница 116: ...To prevent streaming and listen only to music stored on your phone touch and turn Downloaded only on To change the storage location for downloaded files touch Settings Storage location Then choose Internal for device storage or External for SD card storage To learn more about features or music pricing touch Help Feedback To open your music library with one touch from your Home screen add a task sh...

Страница 117: ... and touch Browse Audio 3 Touch hold the file 4 Touch and select Bluetooth 5 Touch the name of the paired device During file transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On the device sending the music start the file transfer following device s instructions 3 When you receive the Bl...

Страница 118: ...g only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your Home screen and touch the Charging this device via USB notification b Touch MIDI Music 110 ...

Страница 119: ... phone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections turn off Bluetooth and...

Страница 120: ...you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Battery 2 Turn Use Adaptive Battery on Check that battery optimisation is on for each app If you turn off Battery optimisation for an app that app can run when you re not using it even when Adaptive Battery is on This decreases battery life unnecessarily 1 Go to Settings Apps notifications Advanced Special ap...

Страница 121: ...y Saver on at any time open quick settings and touch To turn Battery Saver on automatically when your battery s charge is below a specified level 1 Open quick settings then touch hold 2 Touch Battery Saver Turn on automatically 3 Move the slider to adjust the percentage when Battery Saver switches on Battery 113 ...

Страница 122: ... videos and music Benefits include Access your files from any device with an Internet connection File synchronisation no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or yo...

Страница 123: ...hen touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you have installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store pho...

Страница 124: ... move the apps from SD card storage to your phone s internal storage 1 Go to Settings Storage 2 Select your SD card 3 Touch Apps and select an app 4 Touch CHANGE Internal shared storage Move Eject SD card Internal storage 1 Move apps from the card back to your phone s internal storage before ejecting the card If you remove the card without moving the apps You will lose access to the apps games on ...

Страница 125: ...nal storage if you need more device storage to install large apps and games and plan to use the card only in your phone Portable storage Internal storage Store media photos videos music yes yes Store apps no yes Content encrypted no yes Read card in other devices yes no To format the inserted card 1 Go to Settings Storage 2 Touch the SD card s name 3 Touch Storage settings 4 Touch Format as intern...

Страница 126: ... But do so as soon as possible The more you use the phone the more likely the file will be overwritten with new data 1 Search for file recovery in Play Store and install one of the apps 2 Use the app to scan your phone 3 If you can t recover recently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to th...

Страница 127: ...party app folders touch Back up device folders To back up items over your mobile network turn Photos and Videos on To allow syncing when your cellular service is roaming turn Roaming on Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google c...

Страница 128: ...ed scanning touch 6 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Drive So add mult...

Страница 129: ... password to see what you re typing When your phone is connected you ll see in the status bar If the connection is poor appears in the status bar Reconnect with Wi Fi network Open quick settings and touch the icon if Wi Fi is not already on Your phone automatically connects to previously connected Wi Fi networks when you re in range To connect to a different network touch hold then choose another ...

Страница 130: ...es you when you re close to your limit and set a usage limit that turns off mobile data when the limit is reached 1 Go to Settings Network internet Data usage Or open quick settings then touch hold 2 Touch Data warning limit 3 To set a warning turn Set data warning on then touch Data warning and enter the amount of data 4 To set a usage limit turn Set data limit on then touch Data limit and enter ...

Страница 131: ...ay for data usage on a Wi Fi network you can restrict apps from using background data on that network 1 Go to Settings Network internet Data usage Or open quick settings then touch hold 2 Touch Network restrictions 3 For each Wi Fi network where you pay for data usage slide the switch on to indicate it is a metred Wi Fi network Any restrictions that you set up on background data for mobile network...

Страница 132: ...t on then plug in your phone to charge Using the hotspot really drains the battery When your hotspot is active you ll see in the status bar Tip The first time you turn the hotspot on is added to Quick Settings After that just swipe the status bar down and touch to turn the hotspot off on 4 To connect a device open the device s Wi Fi settings select your phone s hotspot and enter the hotspot passwo...

Страница 133: ... the connection touch the notification and turn off USB tethering then disconnect your phone and computer Bluetooth tethering To connect a device to the Internet using your phone s mobile data and a Bluetooth connection 1 Check that mobile data is on If mobile data is off your phone doesn t have an internet connection to share 2 Turn on Bluetooth on your phone and pair with the other device 3 Set ...

Страница 134: ...ck PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stored in the VPN list so you can select it when you need to connect Network and Internet 126 ...

Страница 135: ...y don t touch Cancel verify the name of the device that you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instructio...

Страница 136: ...n or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Change phone s name Your phone name identifies your phone on a Bluetooth network You can change the name 1 Go to Set...

Страница 137: ... or TV to connect To stop On the casting notification touch Disconnect Or from quick settings touch Disconnect Cast an app You can cast an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone Have Chromecast or a TV with Chromecast built in This feature is not available in all countries Mirac...

Страница 138: ...nly When you connect the phone and computer with the USB cable the phone s USB connection type is set to charging mode which charges your battery but prevents your computer from seeing files on your phone Before transferring files change the USB connection type to allow transfer of Any type of file Only photos and videos Connect phone to transfer files 1 With the phone and computer turned on conne...

Страница 139: ...d File Transfer application from www android com filetransfer and follow the onscreen instructions Location of files Files are stored in these folders on your phone DCIM Digital Camera Images photos and videos taken with the Camera app Pictures photos you edited and photos from apps other than Camera Download files downloaded from the internet Music files for apps that play music Ringtones sound f...

Страница 140: ...d install the app for the printer s service plugin 3 Once installed return to Settings Connected devices Connection preferences Printing and touch the print service plugin name to automatically find your printer 4 If your printer isn t found automatically touch Add printer 5 Enter the printer s name and IP address found in your printer settings on connected computer Print 1 Open the item to print ...

Страница 141: ...s via text message uses more data Photos and video remain available until the recipient deletes the message High quality videos are too large and cannot be shared in text messages Learn how Email Good for Sharing one or a few photos Sharing with a friend or group Things to consider Some email providers limit attachment sizes For large files upload the file to a cloud storage and email the link ins...

Страница 142: ...can easily delete it or turn off sharing Some social networks allow you to post photos and videos for only several seconds to be viewed but not saved while some posts remain available indefinitely Check the social network for specifics Things to consider Understand social network privacy and sharing policies before you post Review updates to social network privacy and sharing policies often Requir...

Страница 143: ...app you selected as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or u...

Страница 144: ...t whether they can send notifications 1 Swipe down to view your notifications 2 At the bottom of the list touch Manage notifications 3 Do one of the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications on or off for each category Tip To prevent notifications from all apps during certain times or calendar ev...

Страница 145: ...nd select a unique ringtone or set it to none If you don t see Sound touch Behaviour and select an option that includes sound To adjust the volume level of notifications 1 Press the Volume button and on the screen touch 2 Adjust the slider Turn notification dots off or on You can control whether app icons show dots to alert you about unread notifications To turn off for all apps 1 Go to Settings A...

Страница 146: ...your notifications swipe down on the lock screen then enter your pattern PIN or password if required To hide sensitive content in notifications from all apps select Hide sensitive content For example you ll get a lock screen notification for an incoming email or chat but it won t include message details To see all notifications and their content on your lock screen select Show all notification con...

Страница 147: ...settings Allow Home screen rotation Choose colour mode You can change the intensity of colour on your screen for a realistic or enhanced look 1 Go to Settings Display 2 Touch Advanced Colours 3 Choose one To see the most accurate colours touch Natural To see accurate colours with more vividness touch Boosted To see the most vivid colours touch Saturated Tip If you re colour blind use colour correc...

Страница 148: ...current lighting conditions Tip You can also adjust the brightness in quick settings by sliding Adaptive brightness is on by default To adjust this setting 1 Go to Settings Display 2 Turn Adaptive brightness on or off Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience 1 Go to Settings Display Advanced 2 Do any of the ...

Страница 149: ...y before your phone sleeps Tip Set a shorter time to extend battery life Stay on until you look away Use Attentive Display to keep the screen on when you re looking at it and turn it off when you look away Your screen won t dim or sleep when you re looking at it Your screen will go to sleep quicker when it can t see you saving battery In certain lighting conditions your phone may have difficulty d...

Страница 150: ...ttern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps Yo...

Страница 151: ...our phone touch If your phone seems slow If you ve scanned your phone and there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Set up lost phone features Find My Device allows you to remotely locate lock and erase your phone To remotely locate your phone location services must be on If not you can still lock and erase your phone but you can t get its ...

Страница 152: ...lock 1 Go to Settings Security location 2 Touch Screen lock and select the type of lock you want Some lock options aren t available if you added a VPN or a work corporate email account to your phone Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen For passwords 1 Go to Settings Security location Advanced 2 Turn Show p...

Страница 153: ...stem Stay unlocked at a specific location Stay unlocked when holding or carrying your phone Unlock with your face Unlock with your voice Tips You can swipe up from anywhere on the screen when unlocking You don t need to touch the icon Some of these options aren t available if you added a VPN or a work corporate email account to your phone Unlock with trusted devices Set up trusted devices You can ...

Страница 154: ...device name then touch OK to confirm Manually lock phone If you need to make sure the phone stays locked even when you re connected to a trusted device you can manually lock the phone On the lock screen touch The phone stays locked until the next time you manually unlock it Unlock with your face Set up face matching 1 Make sure you have set a screen lock on the phone 2 Go to Settings 3 Touch Secur...

Страница 155: ...roblem If you re having trouble getting the phone to recognise your face 1 Go to Settings 2 Touch Security location Face unlock 3 Unlock your phone then touch Redo face scan 4 Follow the onscreen instructions Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations like home or work use a Smart Lock You can still manuall...

Страница 156: ...urity location Smart Lock 3 Unlock your phone then touch Trusted places 4 Remove the location from your trusted places for your Home or Work locations in Maps touch the location name to toggle it off To remove the address entirely you must remove it in Maps for custom places you have added touch the location name then touch Keep phone unlocked while it s on you You can keep your phone unlocked whi...

Страница 157: ...up the OK Google launch phrase follow the onscreen instructions to record your voice 6 Make sure that Lock screen personal results is on Unlock your phone 1 At the lock screen say OK Google Your phone will unlocks and be ready for commands 2 Speak a command to perform a task If the phone does not recognise your voice then unlock it with your password PIN or pattern Turn off voice authentication 1 ...

Страница 158: ...gerprint Touch the current name type a name and touch OK Remove a fingerprint 1 Go to Settings Security location 2 Touch Fingerprint and enter your pattern PIN or password to verify your identity 3 Touch next to the fingerprint Use a fingerprint to unlock your phone To wake and unlock your screen or any time you see on the screen touch the sensor to verify your identity Tip you can temporarily tur...

Страница 159: ...mes 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed If the sensor works correctly in safe mode a 3rd party app is probably causing the issue These apps can cause issues lock screen apps app locks that use the fingerprint sensor RAM boosters and RAM cleaners 5 Reset the phone Use location services About location information You can let your phone use GPS W...

Страница 160: ... and accessing account information if your phone is stolen If you add a SIM lock you will be prompted to enter the PIN each time you swap SIM cards or restart the phone 1 Make sure you have the PIN your carrier provided with the SIM card If you don t have it contact your carrier 2 Go to Settings Security location Advanced SIM card lock 3 Under SIM card lock touch the SIM name 4 Turn Lock SIM card ...

Страница 161: ...pp and touch My apps games Add non Google account Non Google accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the type of account to add and...

Страница 162: ...account 1 Go to Settings Accounts 2 Touch the account name by the account name means that some or all of the account s information is configured to auto sync by the account name means that the account will not auto sync 3 Touch Account sync 4 Review the information and turn on off types of account information to sync For example set your Google account to sync your Calendar and Gmail but not to sy...

Страница 163: ... as outlined in the Google Privacy Policy You can review delete and control the information Google collects about you Learn more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Other settings Accounts 155 ...

Страница 164: ...e is stolen Service providers can use the IMEI to block a stolen phone from mobile networks and many police departments keep a record of stolen phones using this number You may never need your IMEI number but it s a good idea to record it just in case To find the IMEI number 1 Go to Settings System About phone 2 See IMEI for your number 3 Record and save the number where you can easily access it Y...

Страница 165: ...ss on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or want to improve battery life To adjust keyboard vibrations 1 Go to Settings System Language input Virtual keyboard 2 Touch Gboard Preferences 3 Do any of the following Turn Haptic feedback on keyp...

Страница 166: ...urn Spell check off Use multiple languages Change display language You selected the language for your phone during setup To change it 1 Go to Settings System Language input Languages 2 Touch hold the language you want and drag it to the first position in the list 3 If you don t see the language you want touch to add it then drag it to the first position All languages added to the list will appear ...

Страница 167: ...ts can Set up Google accounts and other types of accounts Set up a screen lock Customise the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important to prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests Whe...

Страница 168: ...file Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Next to the user name touch 3 To allow the user to make calls and send messages switch on Turn on phone calls SMS Remove a user You can remove yourself as a user You must be the device...

Страница 169: ...urn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start again to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings System Us...

Страница 170: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Страница 171: ...our phone s power button for 5 7 seconds or up to 30 seconds This should restart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but the battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you can t see a batte...

Страница 172: ... freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart by holding down the power button for 30 seconds If your phone freezes again check for a larger issue 1 Restart your phone to unfreeze it 2 C...

Страница 173: ...e If not use a different SD card that meets the requirements Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer Phone stopped reading SD card After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issues a Turn your phone off and remove the card Inspect for damage If not damag...

Страница 174: ... files on SD card If none of your apps can view files on the card 1 Install a different file manager app from Play Store Use that app to check whether files are visible on the card 2 Check whether files are visible using a Windows computer a Turn your phone off and remove the card b Put the card in the computer s SD card slot or a connected USB SD card reader If a specific app can t view files on ...

Страница 175: ...it in the other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal such as outside If you re uncertain whether your carrier provides service in that locat...

Страница 176: ...e using a ringtone that you installed try using a ringtone that came with the phone 6 Use Safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage Clear storage 2 Check that Phone app notifications haven ...

Страница 177: ...roximity sensor works by covering it to confirm that it turns off your screen preventing accidental touches during calls You can also download an app to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps that you have installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 R...

Страница 178: ...ferent headset to determine if the issue is with the original headset Earpiece 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that was shipped with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality impro...

Страница 179: ...rts If you see damage try another outlet 4 If you re charging by connecting to your computer check the USB connection a Swipe the status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Battery drains too fast Battery life varies The way you use your phone can really affec...

Страница 180: ... available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can t reconnect previously paired device Unpair the Bluetooth device then pair it again 1 Go to Settings Connected devices Previously connected devices 2 Next to the paired device touch FORGET 3 Pair the device ...

Страница 181: ...hone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications then touch b Touch Show system c Touch Bluetooth Storage Clear storage Paired device can t see contacts Check that contact sharing is on 1 Go to Settings Connected devices 2 Next to the paired device touch 3 Make sure Contact sharing is on 4 Check and adjust sharing settings on the paired dev...

Страница 182: ... 4 Check if a software update is available for your phone 5 Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in Once the wireless router is running again try to reconnect 6 On a computer log into your router and try adjusting one or more of these router settings If the router has multiple bands disable the lower band Change the encr...

Страница 183: ...computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your computer Mac computer Check that your computer is running Mac OS X 10 5 and up Check that your computer has Android File Transfer installed and open it Restart your computer Check your phone 1 Check if a software update is available for your phone 2 Hold down your ...

Страница 184: ... use an account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account ...

Страница 185: ... issue is with your phone Move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear the cache and data for the Contacts app a If you ve saved any contacts since you last synced ba...

Страница 186: ...urn them on and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch th...

Страница 187: ...one off and then on again 4 If the problem persists follow the steps below for specific problems After each troubleshooting step check to see if your issue is fixed Red on text message If you see your text message was not sent 1 Check your signal strength Weak signal from your cellular provider is a common cause of unsent messages In the status bar see how many bars your network connection has If ...

Страница 188: ...old then touch App info Uninstall updates 4 Clear the app s cache This frees up space by removing temporary files 5 Reset the phone Keyboard not working If your keyboard has problems such as a missing spacebar 1 Check for updates to your keyboard app 2 Turn your phone off and then on again 3 Clear the cache for the keyboard app Problems with Facebook WhatsApp and other apps If you re having proble...

Страница 189: ...tos or videos with it 1 Check for updates to the app 2 Clear the app s cache 3 If the problem continues open WhatsApp touch Settings Help and search for information about your issue Error Please restart camera After each troubleshooting step check to see if the issue has been fixed 1 Turn your phone off and then on again 2 Clear the cache for the Camera app 3 Check for updates to your Camera app 4...

Страница 190: ...ist of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don t use 3 Clear the cache and data for the Camera app Error Bin is full If you re getting messages about Deleted items being full 1 Open the Photos app 2 Touch Bin 3 Touch Empty bin Fix a problem App issues 182 ...

Страница 191: ...larly Android OS updates which are new versions of the Android operating system Motorola enables OS updates from Google on eligible phones as soon as possible To see whether an OS update will be available for your phone or whether your phone is still eligible for security updates visit the software update website for your country Our support agents get their Android update information from here to...

Страница 192: ... Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on your phone Settings Accounts The password for that Google account If you ve forgotten the password you can reset it Wait 24 hours before resetting the phone if you reset your password If you set a screen lock make sure you know th...

Страница 193: ...nly preserves personalised content delivered with your phone including power up message image wallpaper and ringtones Userdata personalized content deletes all content and data Allow several seconds for the reset to complete 10 Use Volume buttons to scroll to Reboot system now then press the Power button to select it Allow several minutes for the reboot to complete If the phone doesn t finish rebo...

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