6 - 6
MC919Z Integrator Guide Supplement
Four Slot Spare Battery Charger
Single Slot Serial/USB Cradle
Table 6-5
Troubleshooting The Four Slot Spare Battery Charger
Symptom
Possible Cause
Action
Batteries not
charging.
Battery was removed
from the charger or
charger was unplugged
from AC power too soon.
Ensure the charger is receiving power. Confirm main battery is
charging. If a battery is fully depleted, it can take up to four hours to
fully recharge a battery.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the faulty
battery.
Battery contacts not
connected to charger.
Verify that the battery is seated in the battery well correctly with the
contacts facing down.
Table 6-6
Troubleshooting the Single Slot Serial/USB Cradle
Symptom
Possible Cause
Action
LEDs do not light
when MC919Z or
spare battery is
inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both the cradle
and to AC power.
MC919Z is not seated
firmly in the cradle.
Remove and re-insert the MC919Z into the cradle, ensuring it is
firmly seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the charging slot,
ensuring it is firmly seated.
MC919Z battery
is not charging.
MC919Z was removed
from cradle or cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure MC919Z is seated
correctly. Confirm that the battery is charging. If a MC919Z battery is
fully depleted, it can take up to four hours to fully recharge a battery
(if the MC919Z is off and longer if the MC919Z is operating).
For Windows Mobile 6.5 devices, view battery status by tapping
Start
>
Settings
>
System
tab >
Power
.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC919Z is not fully
seated in the cradle.
Remove and re-insert the MC919Z into the cradle, ensuring it is
firmly seated.
Spare battery is
not charging.
Battery not fully seated in
charging slot.
Remove and re-insert the spare battery into the cradle, ensuring it is
firmly seated.
Battery inserted
incorrectly.
Ensure the contacts are facing down and toward the back of the
cradle.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the faulty
battery.
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