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Help
Account
I am unable to receive
a new password
although I have used
the “Forgot password”
option.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
Connectivity
Issues
I get a message: We
are having problems
accessing your
camera. This could be
due to lack of internet
connection. Please
wait and try again later.
1. Please try again in a few minutes.
This could be because of any issue
with your internet connection.
2. If the problem remains, please
restart your Camera to check if
this fixes the problem.
3. Please restart your Wireless
Router.
Viewing
Camera
When I am in “remote
mode”, the video stops
after 5 minutes. How
do I view for longer?
When you are accessing your
Camera via a network different
from your home network (over the
internet) your video times out after 5
minutes.
You can click on the Camera again
from the Android™/iOS application to
start streaming again.
If you are accessing from your
webbrowser, then you can press on
the
Reload
button to start viewing
your Camera video stream again.
Features
The sound alert setting
threshold is not right.
You can Adjust Sound Sensitivity to
trigger notifications under Camera
Setting menu.
