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Chapter 4 Maintenance and Troubleshooting

Overview

This chapter includes instructions on cleaning the CA10 and cradle and provides troubleshooting solutions for
potential problems during device operation.

Maintaining the CA10

For trouble-free service, observe the following tips when using the CA10:

•

Do not to drop the CA10 or subject it to strong impact.

•

Protect the CA10 from temperature extremes. Do not use or store the CA10 at temperatures below -10°C
(14°F) or above 60°C (140°F).

•

Do not store or use the CA10 in any location that is dusty, damp, or wet.

•

Do not store the CA10 or cradle in direct sunlight.

•

Storing a fully charged CA10 at high-temperature conditions may permanently reduce the life of the internal
battery.

•

Do not allow the CA10 to be immersed in or soaked with liquid.

•

Do not spill liquid on the speaker grid.

Cleaning

Materials Required

•

Soft cloth

•

Cotton-tipped applicators

•

Isopropyl alcohol

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Содержание CA10

Страница 1: ...CA10 User Guide ...

Страница 2: ...CA10 User Guide 72E 124942 01 Revision A August 2009 ...

Страница 3: ...rees to maintain Motorola s copyright notice on the licensed programs delivered hereunder and to include the same on any authorized copies it makes in whole or in part The user agrees not to decompile disassemble decode or reverse engineer any licensed program delivered to the user or any portion thereof Motorola reserves the right to make changes to any software or product to improve reliability ...

Страница 4: ... product warranty statement go to www motorola com enterprisemobility warranty CA10 Installation Software The CA10 Installation Software ships with Motorola s standard 90 day software warranty During the warranty period Motorola will replace damaged or defective media Telephone and e mail access are also provided for the sole purpose of reporting a non conformance issue and for Motorola to verify ...

Страница 5: ...iv CA10 User Guide ...

Страница 6: ...ite installation guidelines for planning WLAN Infrastructure and CA10 units for proper customer deployment This includes planning preparing and maintaining a customer site environment Chapter 4 Maintenance and Troubleshooting provides instructions on cleaning and troubleshooting solutions for potential problems during operation Chapter A Accessories provides descriptions and features of the CA10 a...

Страница 7: ...t necessarily sequential Numbered lists describe step by step procedures Related Documents The following documents provide more information about the CA10 CA10 Quick Reference Guide p n 72 124939 01 xx CA10 Regulatory Guide p n 72 124941 01 xx CHS1060 Cradle Regulatory Guide p n 72 124943 01 xx For the latest version of this guide and all guides go to www motorola com enterprisemobility manuals NO...

Страница 8: ...low setting and use as low a volume as possible Limit the amount of time you use headsets or headphones at high volume Where possible use your headset in a quiet environment with low background noise Avoid turning up the volume to block out noisy surroundings Turn the volume down if you cannot hear people speaking near you If you experience hearing discomfort including the sensation of pressure or...

Страница 9: ...lead to serious hearing problems Scientists generally agree that over time exposure to harmful levels of noise can lead to permanent noise induced hearing loss by damaging and or destroying the inner ear s sensory hair cells Loud sounds time hearing loss The more time you spend exposed to loud sounds the more likely you are to damage your hearing All of the loud sounds that you are exposed to duri...

Страница 10: ...d version number Motorola responds to calls by e mail telephone or fax within the time limits set forth in support agreements If your problem cannot be solved by Motorola Enterprise Mobility Support you may need to return your equipment for servicing and will be given specific directions Motorola is not responsible for any damages incurred during shipment if the approved shipping container is not ...

Страница 11: ...x CA10 User Guide ...

Страница 12: ...he CA10 Solution 1 2 Unpacking 1 2 Wearing the CA10 1 2 Lanyard 1 2 Shirt Clip 1 3 Using a D Clip Earpiece 1 4 CA10 Features 1 5 Charging 1 7 Charging Indications 1 8 Saving battery power 1 8 Powering on off 1 8 Turning on 1 8 Turning off 1 8 Chapter 2 Using the CA10 Introduction 2 1 Calling 2 1 Group Call 2 1 Placing a Group Call 2 2 Public response to a Group Call 2 3 Private Reply Call 2 4 Indi...

Страница 13: ... 3 11 IP Address 3 11 Active Profile 3 11 WT Channel 3 12 Firmware 3 12 Hardware 3 12 Signal 3 12 Battery 3 12 Last Heard 3 12 Chapter 4 Maintenance and Troubleshooting Overview 4 1 Maintaining the CA10 4 1 Cleaning 4 1 Materials Required 4 1 Cleaning the CA10 or Cradle Housing 4 2 Cleaning the CA10 or Cradle Connectors 4 2 Cleaning Frequency 4 2 Troubleshooting the CA10 4 2 Troubleshooting the 10...

Страница 14: ...Table of Contents xiii D Clip Earpiece A 8 Appendix B Specifications Technical Specifications B 1 CA10 B 1 10 Slot CA10 Charge Cradle B 3 Glossary Index ...

Страница 15: ...can be deployed either as a personal or shared device In environments where workers change shifts daily an employee can select any available CA10 The CA10 solution includes a Deployment and Configuration application The application uses a personal computer based program for configuring monitoring and maintaining the CA10 units Other sections in this chapter include Recommended deployment steps A l...

Страница 16: ...the shipping box or additional shipping container may include 10 Slot CA10 Charge Cradle with cradle base power supply unit and AC line cord Regulatory Guide for the 10 Slot Charge Cradle CA10 only when cradle is included D Clip Earpiece s Lanyard s Wrist Strap s Inspect the equipment for damage If you are missing any equipment or if you find any damaged equipment contact Motorola Enterprise Mobil...

Страница 17: ...ck lanyard is worn properly the length adjustment should be behind the neck Otherwise the safety clip will not work properly and could result in injury see Figure 1 1 2 1 3 Safety Clip Lanyard Extension Length Adjustment Lanyard Clasp WARNING Persons with pacemaker The CA10 contains a magnet and its radio generates magnetic energy To avoid magnetic interference with the pacemaker do not wear the C...

Страница 18: ...minimize the potential for interference Remove the headset earpiece immediately if you have any reason to suspect that interference is taking place To protect your hearing Start your volume control at a low setting and use as low a volume as possible Limit the amount of time you use headset earpiece at high volume Where possible use your headset earpiece in a quiet environment with low background ...

Страница 19: ...A10 Features CA10 Shirt Clip Advance Button Push to Talk PTT Button Lanyard Fastener Hole Status LED Headset Jack Volume Up Down Cradle Connector Speaker Microphone Front Side View Back Side View Left Side View Right Side View Private Reply Button ...

Страница 20: ...lication see Deployment and Configuration on page 3 2 Volume Up Down Click the Volume Up button to increase the speaker volume sound notifications Click the Volume Down button to decrease the speaker volume sound notifications To mute the CA10 for 2 minutes press and hold the Volume Down button for two seconds until a click sound is heard To unmute within the 2 minutes press and release the Volume...

Страница 21: ...radle Proper connection of AC line power to the cradle is indicated via the green Power LED on the cradle see Cradle Installation Options on page A 2 2 Disconnect the Lanyard Clasp of the Lanyard Extension see Figure 1 1 3 Place the CA10 onto a Magnetic Charging Base on the cradle see Figure 1 5 4 The CA10 starts to charge automatically The Status LED on the CA10 indicates the charge status See Ta...

Страница 22: ...ond During initialization the Status LED lights steady amber for five seconds followed by a brief red amber flash This is followed by a start tune Turning off To turn off the CA10 Simultaneously press and hold the PTT and Private Reply buttons Release the buttons as soon as the CA10 starts playing the power down tone sequence The CA10 beeps four times and turns off playing a turn off tune Status L...

Страница 23: ...ucture within the four walls of a facility Only one group member can initiate a group call at a time For example a group member carrying a CA10 can press the Push to Talk PTT button and communicate with a group of associates carrying CA10s While a group member talks the listening associates cannot respond until the communicating group member releases the PTT button NOTE The CA10 only operates with...

Страница 24: ... PTT button and begin talking after your CA10 emits a beep for example say Hi I need some help up front 2 Release the PTT button when you finish talking Figure 2 1 Placing a Group Call NOTE If you hear a tone release the PTT button and wait for the current communicating person to finish speaking before you press and hold the PTT button to make another attempt ab PTT Button ...

Страница 25: ...ish speaking a tone plays indicating that the channel is clear 2 Press and hold the PTT button and begin talking after your CA10 emits a beep for example say I can help I will be there soon 3 Release the PTT button when you finish talking Figure 2 2 Public Response to a Group Call NOTE If you hear a tone release the PTT button and wait for the current communicating person to finish speaking before...

Страница 26: ...e to help For private reply to the last communicating member 1 During a group call wait for the last communicating member to finish speaking a tone plays indicating that the channel is clear 2 Press and release the Private Reply button and listen for the tone to finish playing The Status LED should blink green 3 Press and hold the PTT button and start talking after the beep plays Remember your voi...

Страница 27: ...n off on page 1 8 If the CA10 does not respond reset the CA10 to its factory default configuration Reset to factory default To restore the CA10 to its factory default configuration 1 Place the CA10 onto the cradle 2 Simultaneously hold down the Volume Down button and Advance button until the CA10 beeps four times followed by a fast stutter tune The CA10 automatically restarts with factory default ...

Страница 28: ...ofessional Service Pack 2 or 3 Windows Vista Small Business Edition It is recommended that the same host computer become the dedicated computer for configuring managing and monitoring the CA10 units on the wireless network Use a host computer with a 802 11b g wireless LAN interface to connect to an access point Otherwise use an Ethernet cable from the host computer to the access point Wireless Net...

Страница 29: ...tation and software utilities to help you set up and manage the CA10 units on your network There are only a few basic steps you need to complete in order to connect the CA10 units to your network and start communicating Setting your host computer The configuration example assumes that Windows XP is running on your host computer and you have retained the default interface for Windows XP To set your...

Страница 30: ...ure 3 1 Figure 3 2 Local Area Connection Properties Window 7 Ensure that the box next to Internet Protocol TCP IP is checked see Figure 3 2 8 Click to highlight Internet Protocol TCP IP and click Properties Figure 3 3 Internet Protocol TCP IP Properties Window ...

Страница 31: ... guide to access the configuration menu of your access point 2 Proceed to the Configure Your Wireless Settings section to set up the security settings ESSID motorola Encryption Status No security Subnet Mask Class B 255 255 0 0 Installing the Deployment and Configuration software To install the Deployment and Configuration software 1 Start the Deployment Application installation file As the instal...

Страница 32: ...to install the application To limit access to the application after the installation select Just me To grant access to all select Everyone Click Next to continue Figure 3 5 Select Installation Folder Window 3 The Confirm Installation window displays Click Next to confirm and continue the installation Figure 3 6 Confirm Installation Window ...

Страница 33: ...s to extract files and the installation runs without further intervention Figure 3 7 File Extraction and Installation Bar 5 The Installation Complete window displays Click Close to end the installation Figure 3 8 Installation Complete Window ...

Страница 34: ...ssage appears DO NOT PRESS ENTER this will stop the service 2 Start the Deployment and Configuration application by double clicking the Start_CA10_Deployment_UI Icon located on your computer desktop To start the application you can also click the Start button and select All Programs Motorola Deployment Application Start_CA10_Deployment_UI 3 Turn on all CA10s see Powering on off on page 1 8 4 Go to...

Страница 35: ...name in the Configuration field and click Add new 8 If applicable select the new firmware in the Firmware field 9 Select the name for your network from the drop down 10 Click on Save 11 Click on Apply Settings or click on a single CA10 you want to configure and select Apply Configuration Reset The Status LED of all CA10s should blink amber indicating download in progress Firmware download may take...

Страница 36: ... loaded into the CA10 each has its own communication channel channels 1 to 8 When a profile is set communication channels and button actions are fill in and the profile is ready to be downloaded to the CA10 by using the Configure Devices tab Figure 3 11 Device Profiles Tab To display a specific profile from the Profile Name drop down 1 Click on the Device Profiles tab 2 Select a profile from the P...

Страница 37: ...release this button the alternative grope is associated for communications The user press and release this button again to associate with the previews group AltCh Temp set this action and select an alternative from the Target box When the user press and release this button the alternative grope is associated for communications Following a Group Call the CA10 automatically associates with the previ...

Страница 38: ...ccess Point Serial Number Signal Battery Power and Channel Status Devices send an update every 60 seconds so any information on the Monitor Devices tab may be delayed by a maximum of 60 seconds Figure 3 12 Monitor Devices Tab Name Display the names of the CA10 units that are registered in the system database After a device is discovered it remains in the asset inventory until it is purged from the...

Страница 39: ...edded inside the memory of the CA10 and controls its operation An updated Firmware version can be downloaded to the CA10 from the Configure Devices tab Hardware The hardware configuration of the CA10 Signal The signal power transmitted from CA10 to the access point The higher the signal power the farther the communication range Signal power can be affected by distance from the access point and hig...

Страница 40: ...act Protect the CA10 from temperature extremes Do not use or store the CA10 at temperatures below 10 C 14 F or above 60 C 140 F Do not store or use the CA10 in any location that is dusty damp or wet Do not store the CA10 or cradle in direct sunlight Storing a fully charged CA10 at high temperature conditions may permanently reduce the life of the internal battery Do not allow the CA10 to be immers...

Страница 41: ...ently as required Troubleshooting the CA10 Table 4 1 Troubleshooting the CA10 CAUTION Always wear eye protection when handling cleaning agents Read warning label on cleaning product before using If you have to use any other solution for medical reasons please contact Motorola for more information Problem Cause Solution CA10 does not turn on CA10 battery is not charged Fully charge the CA10 CA10 ba...

Страница 42: ...tem Verify that your access point is operating Use the access point documentation to troubleshoot the coverage and connection of the wireless system Problem Cause Solution Problem Cause Solution Power LED on the cradle does not light Cradle is not receiving power Ensure the AC line cord and the DC cable are connected securely to both the power supply unit cradle and to AC power outlet CA10 is not ...

Страница 43: ...lowly 2 After hearing the second beep release the PTT and Advance buttons the CA10 provides voice notifications for the current communication settings of the CA10 such as IP Address IP Mask IP Gateway AP MAC Address Channel Security SSID etc Hardware status To listen to the status of the CA10 hardware 1 Simultaneously hold down the PTT and Advance buttons the CA10 starts to beep slowly 2 After hea...

Страница 44: ...s Table A 1 CA10 Accessories Accessory Description 10 Slot CA10 Charge Cradle 10 slot cradle for simultaneously charging up to ten CA10 units The cradle includes cradle base power supply unit AC line cord PTT Headset Standard Motorola headset with PTT button and microphone D clip Earpiece Short Cable Motorola D clip earpiece Lanyard Neck Lanyard with safety clip Wrist Strap Adjustable Wrist Strap ...

Страница 45: ... A 1 10 Slot CA10 Charge Cradle Desktop Setup Options A A 110 220 VAC 50 60Hz 20W Line Power Power LED AC Line Cord DC Cable Magnetic Charging Base Cradle Base Desktop configuration using a cradle base Power Supply Unit Basic desktop configuration CAUTION Use only an approved power supply 50 14000 148R output rated 12 VDC and minimum 3 3 A with AC line cord 23844 00 00 The power supply is certifie...

Страница 46: ...ase 2 Wrap the spare length of the DC Cable around the Cable Guides see Figure A 3 Figure A 3 Cable Guides 3 Route the DC Cable out of the cradle through the Cable Holders see Figure A 4 Use the Cable Notch as an end point guide to measure the length of cable required for reaching the DC power connector Figure A 4 DC Cable Route Cradle Base Power Supply Unit AC Line Cord Cable Guides Cable Holders...

Страница 47: ...le Base until it engages the snaps see Figure A 5 Figure A 5 Cradle Base Snaps 5 Plug the DC Power Connector into the cradle see Figure A 6 Figure A 6 DC Power Connector 6 Connect the AC Line Cord to a 110 220 Vac 50 60Hz AC line power source the Power LED on the cradle lights green Snap Hook Snap Hook Cradle DC Power Connector ...

Страница 48: ... cradle to a wall 1 Orient the Cradle Base on the wall by its width or length 2 Using the cradle base as a template mark points on the midline of the slots for the screws and remove the cradle base 3 At each point drill a hole in the wall insert an anchor screw the wall mounting screw into the anchor and stop when there is 3 2mm 0 125 in between the screw head and the wall If pre drilling a hole t...

Страница 49: ...y Unit Do not plug AC Line Cord into an AC power outlet see Figure A 8 Figure A 8 Power Supply Unit Inside a Cradle 6 Wrap the spare DC Cable around the Cable Guides and route the AC Line Cord out of the cradle see Figure A 9 Figure A 9 Wrap of Spare DC Cable AC Line Cord Power Supply Unit DC Cable Cable Guides AC Line Cord ...

Страница 50: ... reach the DC power connector Figure A 10 Routing DC Cable out of the Cradle 8 Engage the hooks of the Cradle Base with the holes on the bottom of Cradle Lower the Cradle onto the Cradle Base until it engages the snaps see Figure A 11 Figure A 11 Snaps of Cradle Base DC Cable Cable Notch Cable Holder See cable notch mark on the cradle base wall Snaps Hook Hook Cradle Cradle Base ...

Страница 51: ...eadset earpiece such as Motorola D Clip earpiece p n 21 69024 01R for communication The headset earpiece can be used when the CA10 is worn on the shirt When a headset earpiece is connected the CA10 microphone continues to operate and the CA10 s speaker is disabled muted To use a headset earpiece plug the connector into the Headset Jack on the side of the CA10 see Figure A 13 Figure A 13 D Clip Ear...

Страница 52: ...m D Notification LED flash Beep or wav file Weight 1 6 oz 45 37 g POWER Main Battery 590 mAh Li ion battery internal Battery Life 10 hours of continuous operations REGULATORY SPECIFICATIONS EMC EN 55024 EN 61000 3 2 ICES 003 Class B EN 61000 3 3 FCC Part 15 Class B EN 301 489 17 EN 55022 EN 301 489 1 IEC 60601 1 2 Electrical Safety EN 60950 1 C22 2 No 60950 1 UL 60950 1 IEC 60950 1 Environmental R...

Страница 53: ... 40 C Storage Temperature 40 F to 158 C 40 C to 70 C Sealing IP54 WIRELESS LAN DATA AND VOICE COMMUNICATIONS Antenna Internal Data Rates 802 11b up to 11 Mbps 802 11g up to 54 Mbps Frequency Range All country dependent 802 11b 2 4G Hz 802 11g 2 4G Hz Output Power 100 mW U S and international Voice Service PTT style 1 Many and private call back WLAN IEEE 802 11b g Item Description ...

Страница 54: ...35 27 oz 1 kg Including Cradle Cradle Base and Power Supply Unit Power Supply AC Input 110 220 VAC 50 60Hz 20 W DC Output 12 V 3 3 A Operating Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 10 C to 60 C 14 F to 140 F Charging Temperature 0 C to 40 C 32 F to 104 F Humidity 5 90 non condensing Drop Specification 3 ft drop to concrete 6 drops per 6 sides over operating temperature range 4 ...

Страница 55: ...ns of which one software component communicates with or controls another Usually used to refer to services provided by one software component to another usually via software interrupts or function calls Aperture The opening in an optical system defined by a lens or baffle that establishes the field of view Application Programming Interface See API ANSI Terminal A display terminal that follows comm...

Страница 56: ...lf diagnostic tests and configure hardware and software C COM port Communication port ports are identified by number e g COM1 COM2 Cradle A cradle is used for charging the CA10 battery and provides a storage place for the CA10 when not in use D Decryption Decryption is the decoding and unscrambling of received encrypted data Also see Encryption and Key Default Gateway A node on a computer network ...

Страница 57: ...unication Group Broadcast Button Button for initiating Group Broadcast 1 N Group Broadcast Period The maximum recording duration of a Group Broadcast PTT communication H Hz Hertz A unit of frequency equal to one cycle per second Host Computer A computer that serves other terminals in a network providing such services as computation database access supervisory programs and network control I IDE Int...

Страница 58: ...st have a unique IP address A 32 bit address used by a computer on a IP network Client workstations have either a permanent address or one that is dynamically assigned to them each session IP addresses are written as four sets of numbers separated by periods for example 204 171 64 2 K Key A key is the specific code used by the algorithm to encrypt or decrypt the data Also see Encryption and Decryp...

Страница 59: ... read RF Radio Frequency ROM Read Only Memory Data stored in ROM cannot be changed or removed Router A device that connects networks and supports the required protocols for packet filtering Routers are typically used to extend the range of cabling and to organize the topology of a network into subnets See Subnet S SDK Software Development Kit Shared Key Shared Key authentication is an algorithm wh...

Страница 60: ...t the address of a destination network This allows TCP IP messages to be sent to multiple networks within an organization or around the world hence its use in the worldwide Internet Every client and server in a TCP IP network requires an IP address which is either permanently assigned or dynamically assigned at startup Telnet A terminal emulation protocol commonly used on the Internet and TCP IP b...

Страница 61: ...e CA10 3 7 Configure Devices tab 3 7 3 8 Cradle Base A 3 Cradle base A 3 Cradle Power LED 1 7 Cradle Power LED lights green A 4 Cradle wall mount A 5 D DC cable A 6 Deployment and configuration 3 2 Diagnostic 4 3 Download software 3 2 E Encryption Status 3 4 ESSID 3 4 Ethernet cable 3 1 F Firmware 3 8 First time charge 1 8 H Halt charging 1 7 Hardware status 4 4 Host computer 3 1 I Installation Op...

Страница 62: ... 11 MotoDemo 3 4 N Network requirements 3 1 Network Settings tab 3 8 O Operational status 4 4 Optimized wireless network 1 8 P pacemakers 1 4 Place Group Call 2 2 Properties 3 3 protect hearing 1 4 Push to Talk 2 1 R Reset 2 5 Response 2 3 S Security 4 4 Self Tapping screw A 5 SELV outputs A 2 Setting access point 3 4 Setting PC 3 2 signal level 4 4 signal power 3 12 SSID 3 8 T Transmission power ...

Страница 63: ...ville New York 11742 USA 1 800 927 9626 http www motorola com MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the U S Patent and Trademark Office All other product or service names are the property of their registered owners Motorola Inc 2009 ...

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