ITSmart Security, LLC
Connected Mode & Smartphone Access
All Smart Safe models feature smartphone access via Connected Mode. Using Connected Mode is
recommended as it will ease the registration process and offer the most security. Initially, the
Smart Safe uses your Wi-Fi network and the smartphone app to automate registration, activate
the warranty, and configure the product. The Motorola Smart Safe app on your smartphone
receives real-time security alerts, intelligent reminders, and maintenance alerts. A Wi-Fi
connection also allows the Smart Safe to receive remote open commands from the owner, other
authorized users, or customer service.
Without a Wi-Fi connection, you can still use your smart safe in offline mode (not recommended).
You will be able to see the LEDs and hear the audible alerts, but you will not be able to use any
smartphone features.
Feature
24/7 Monitoring
Multi-user Support
Remotely unlock your Motorola Smart Safe to grant access while away.
Receive real-time alerts, notifications, and reminders.
Manage your Smart Safe from the convenience of your smartphone.
Track and monitor medication usage and adherence.
Keep an eye on your Smart Safe’s battery life and be notified when it is time to replace them.
Share access to your personal Smart Safe and send alerts to others you authorize.
Download new features firmware updates.
Quickly access customer support.
Wi-Fi Requirements
Your new safe requires a 2.4GH Wi-Fi network connection for smartphone usage. Dual-band
routers with a 5GHz band may cause interference. If you are having trouble connecting your safe,
confirm that you are attempting to connect to a 2.4GH connection and turn off the 5GHz band.
Alternatively, use separated networks with dedicated SSIDs to connect the safe.
If you lose your wireless internet connection, the smart safe will not be able to send real-time
alerts to your mobile phone. The events will be stored in memory locally on the unit, and when
back online it will send you all the stored notifications that occurred while offline. While offline,
you can still benefit from the LEDs and audible alerts as long as there are working batteries in the
unit.
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