ITSmart Security, LLC
Power
There is no power or nothing works. What can I do?
Make sure fresh batteries are inserted correctly paying close attention to polarity as shown in the
Quick Start Guide and on the inside of the battery compartment door. If there is still no power or
the LED lights do not illuminate upon a keypress (other than in a keypad lockout), try inserting
new batteries.
How do I install new batteries?
Open the unit by inserting one of the backup keys into the keyhole and turning the key
counter-clockwise until the safe compartment door opens. The battery compartment is located
on the inside le sidewall. Push the lip of the battery compartment cover towards the unit’s back
to open the compartment cover. Once open, insert four (4) new Alkaline AA batteries into the
battery compartment, ensuring correct polarity as shown in the Quick Start Guide or on the
inside of the battery compartment door. Carefully align and securely close the battery
compartment cover.
Tamper Detection
The Tamper alarm siren will not turn off?
Simply enter your user access code and press the “ENT” key to turn off the alarm (Note: If you
also want to open the Smart Safe, enter your user access code and “ENT” again to open the unit).
You can also use the backup key to open the unit, which will also turn off the alarm.
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