The Motorola AL 200 Multi-User Modem
1-13
Training the Subscriber to Use the AL 200
Training the Subscriber to Use the AL 200
Introduction
This section explains how to deliver basic training to the cable subscriber during the
installation visit, and lists the materials to leave with the subscriber.
It is extremely important to train the cable subscriber carefully. Providing clear
instruction during the installation visit will reduce the number of service calls to
subscribers’ homes.
What to Teach the
Subscriber
Explain and demonstrate the following to the subscriber:
• How to start the net manager application
• How to open the net manager on-line Help
• Troubleshooting local connections and common problems
• Contacting Technical Support
Starting the Net
Manager
Run net manager by double clicking its icon or selecting
Start
→
Programs
→
Motorola Network Manager
→
Network Manager
.
Opening the Net
Manager On-Line
Help
Open the Net Manager on-line Help by double clicking the Help icon
in the upper right corner of the net manager window.
Troubleshooting
Check network connections by running net manager and clicking the Link Test tab.
Troubleshoot problems by noting changes in the color of the net manager system tray
icon. Refer to the “Troubleshooting” topic in the on-line Help.
Contacting
Technical Support
If you cannot resolve a problem, contact Motorola Customer Support, as described in
the “Customer Support” section in the front of this manual.
Materials for the
Subscriber
At the end of the installation visit, leave the following materials for the subscriber:
• Motorola Net Manager Software CD-ROM
Figure 1-6. Materials for the Cable Subscriber
Net Manager CD-ROM
Содержание AL 200
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