10A
10A
EN
06. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS/TECHNICIANS
EN
Anomaly
Procedure
Behavior
Procedure II
Discovering the origin of the problem
• Motor
doesn't work
• Make sure you have
230V power supply
connected to
automation and if
the fusible working
properly.
• Still not working
• Consult a qualified
technician.
1
• Remove the motor top cover;
2
• Measure the 24V output of the transformer to detect the fault location;
A) Has 24V:
1
• Verify the control board supplies of the motor to detect if the fault is in the motor or in the control board. Replace the damaged component or send it
to the services for diagnosis and repair.
B) Has not 24V:
1
• Verify the 230V input of the transformer. If have 230V the problem is in the transformer. If haven't 230V, the problem should be in the fusible, electric
cables or in the power supply. Verify all the systems.
• Make sure the
pedestrian service
door is properly
closed.
• Still not working
• Consult a qualified
technician.
1
• Take a start in remote control to open and verify the behavior of the LEDs;
2
• Check the LED signs and the limit switches connections.
If everything is corrected and there is no micro acted, the LEDs have to be on. Check all the photocells circuit connections to the motor;
3
• In the E menu, make sure the service port is enabled (page 7B). If enabled and the circuit is not closed, the motor will not work.
• Motor
doesn’t move
but makes
noise
• Unlock motor and
move the gate by
hand to check for
mechanical problems
on the gate.
• The gate is stuck?
• Consult an experienced
gate expert.
1
• Check all motion axis and associated motion systems related with the gate and automatisme (rails, pulleys, bolts, hinges, etc) to find out what is the
problem. Also check that the springs are in good condition and can support the gate.
• The gate moves
easily?
• Consult a qualified
technician
1
• Turn off the motor from control board and test it on directly to a 24V battery to find out if it is damaged;
2
• If the motor runs, the problem is in the control board. Remove it and send it to the technical services for diagnosis;
3
• If the motor does not work, remove it and send to the technical services for diagnosis.
• Motor opens
but doesn’t
close
1 • Check if there is any
obstacle in front of the
photocells;
2 • Make sure if the
photocells are
working. Put your
hand in front and
check that the relay
makes the same noise.
3 • Check if any of the
control devices (key
selector, push button,
video intercom, etc.) of
the gate are jammed
and sending permanent
signal to control unit;
• Gate opened but
didn’t close again.
• Consult a qualified
technician
1
• Verify if the display is connected to confirm the existence of power supply;
2
• Verify if the photocells are powered in control board output;
3
• Access the menu on the display and disable the photocells and the service door;
4
• Check limit switch connections. If the 2 LEDs are turned off, it means that the motor can not operate because have the limit switches actuated.
5
• Try to close;
A) Closed:
1
• Problem is in one of these two systems. Activate the photocells and check that the gate closes. If close, problem will be in service door. Ative tin
the menu and try to close the door to be sure.
B) Doesn't closed:
1
• Problem is in the motor or in the control board. Give an order to the gate close while measuring the control board power output to the motor. If
you have 24V, the control board is working and the problem is in the motor.
2
• If it has not current, the problem is in the control board.
• Gate doesn’t
make
complete
route
• Unlock motor and
move gate by hand to
check for mechanical
problems on the gate.
• Encountered
problems?
• Consult an experienced
gate expert.
1
• Check all motion axis and associated motion systems related with the gate and automatisme (rails, pulleys, bolts, hinges, etc) to find out what is the
problem. Also check that the springs are in good condition and can support the gate.
• The gate moves
easily?
• Consult a qualified
technician
1
• Verify if the tests to the gate were well made;
2
• Change the strength of F menu until the motor move the gate without changing the direction;
3
• This adjustment should be made to in case the gate find an obstacle do an inversion;
4
• If even at maximum power level (F9) is still the problem, test the motor directly connected to a 24V battery to see if it has the power to open /
close the gate completely;
5
• Change the strength in the F menu until the motor move the gate without changing the direction;
