13
EN
SPECIALIZED TECHNICIANS INSTRUCTIONS
05. TROUBLESHOOTING
FINAL CONSUMERS INSTRUCTIONS
EN
SPECIALIZED TECHNICIANS INSTRUCTIONS
05. TROUBLESHOOTING
FINAL CONSUMERS INSTRUCTIONS
Problem
Procedure
Behavior
Procedure II
Discovering the origin of the problem
• Motor
doesn't work
• Make sure you
have 230V power
supply connected to
control board and if it
is working properly.
• Still not working
• Consult a qualified
MOTORLINE
technician.
• Motor
doesn’t move
but makes
noise
• Unlock motor and
move the gate by
hand to check for
mechanical problems
on the movement.
• Encountered
problems?
• Consult a qualified gates
technician.
1 • Check motion axis and associated motion systems related with the motor and the gate to find out what is the problem.
• The gate moves
easily?
• Consult a qualified
MOTORLINE
technician.
• Motor opens
but doesn’t
close
• Unlock motor and
move the gate by hand
to closed position.
Lock motor again
and turn of power
supply for 5 seconds.
Reconnect it and send
order to open gate
using transmitter.
• Gate opened but
didn’t close again..
1 • Check if there is any
obstacle in front of the
photocells;
2 • Check if any of the control
devices (key selector, push
button, video intercom, etc.)
of the gate
are jammed and sending
permanent signal to control
unit;
3 • Consult a qualified
MOTORLINE
technician.
• Gate doesn’t
make
complete
route
• Unlock motor and
move gate by hand to
check for mechanical
problems on the gate.
• Encountered
problems?
• Consult a qualified gates
technician.
1 • Check all motion axis and associated motion systems related with the gate to find out what is the problem.
• The gate moves
easily?
• Consult a qualified
MOTORLINE
technician.
1 • Open control board and check
if it has 230V power supply;
2 • Check input fuses of the
control board;
3 • Disconnect the motor from
control board and test them by
connecting directly to power
supply in order to find out if they
have problems (see page 11A).
4 • If the motor works, problem is
on the control board.
Pull it out and send it to our
MOTORLINE
technical services
for diagnosis;
5 • If the motor doesn’t work,
remove them from installation
site and send to our
MOTORLINE
technical services for diagnosis.
1 • Check capacitor, testing
operator with a new one;
2 • If capacitors are not the
problem, disconnect motor from
control board and it them by
connecting directly to power
supply in order to find out if it has
problems (see page 11A);
3 • If the motor works, the
problem is from control board.
Pull it out and send it to our
MOTORLINE
technical services
for diagnosis;
4 • If the motor doesn’t work,
remove them from installation
site and send to our
MOTORLINE
technical services for diagnosis.
1 • Check capacitors, testing with
new capacitors.
2 • If capacitors are not the
problem, disconnect motor
from control board and test it
by connecting directly to power
supply in order to find out if it is
broken;
3 • f the motor doesn’t work,
remove it from installation site
and send to our
MOTORLINE
technical services for diagnosis.
4 • If motor work well and move
gate at full force during the
entire course, the problem is
from controller. Set force using
trimmer on the board. Make a
new working time programming,
giving sufficient time for opening
and closing with appropriate
force .
5 • If this doesn’t work, remove
control unit and send it to
MOTORLINE
technical services.
NOTA
: Setting force of the
controller should be sufficient
to make the gate open and close
without stopping, but should stop
and invert with a little effort from
a person.
In case of safety systems failure,
the gate shall never cause
physical damaged to obstacles
(vehicles, people, etc).
All
MOTORLINE
control boards have LEDs that
easily allow to conclude which devices are
with anomalies.
All safety devices LEDs (DS) in normal
situations remain On.
All "START" circuits LEDs in normal situations
remain Off
If LEDs devices are not all On, there is some
security systems malfunction (photocells,
safety edges), etc.
If "START" circuits LEDs are turn On, there is a
control device sending permanent signal
A) SECURITY SYSTEMS:
1 • Close with a shunt all safety systems
on the control board (check manual of the
control board in question).
If the automated system starts working
normally check for the problematic device.
2 • Remove one shunt at a time until you find
the malfunction device.
3 • Replace it for a functional device and
check if the motor works correctly with all
the other devices. If you find another one
defective, follow the same steps until you find
all the problems.
B) START SYSTEMS:
1 • Disconnect all wires from START terminal
input.
2 • If the LED turned Off, try reconnecting one
device at a time until you find the defective
device.
NOTE:
In case procedures described in sections A)
and B) don’t result, remove control board and
send to our technical services for diagnosis;
