Two-year guarantee
• It is important to retain the retailers receipt as
proof of purchase. Staple your receipt to this back
cover for future reference.
Please quote the following information if the
product develops a fault. These numbers can be
found on the base of the product.
Model no. Serial no.
All Morphy Richards Products are individually
tested before leaving the factory. In the unlikely event
of any appliance proving to be faulty within 28 days
of purchase it should be returned to the place of
purchase for it to be replaced.
If the fault develops after 28 days and within 24
months of original purchase, you should contact the
helpline number quoting model number and serial
number on the product, or write to Morphy Richards
at the address shown. You will be asked to return the
product (in secure, adequate packaging) along with
a copy of proof of purchase. Subject to the
exclusions set out below (1-6), the faulty appliance
will then be repaired or replaced and dispatched
usually within seven working days of receipt.
If for any reason this item is replaced during the
two-year guarantee period, the guarantee on the new
item will be calculated from original purchase date.
Therefore it is vital to retain your original receipt or
invoice to indicate the date of initial purchase.
To qualify for the two-year guarantee the
appliance must have been used according to the
manufacturers instructions. For example kettles
should have been regularly descaled.
Morphy Richards shall not be liable to replace or
repair the goods under the terms of the Guarantee
where:
1 The fault has been caused or is attributable to
accidental use, mis-use, negligent use or used
contrary to the manufacturers recommendations
or where the fault has been caused by power
surges or damage caused in transit.
2 The appliance has been used on a voltage supply
other than that stamped on the products.
3 Repairs have been attempted by persons other
than our service staff (or authorised dealer).
4 Where the appliance has been used for hire
purposes or non-domestic use.
5 Morphy Richards are not liable to carry out any
type of servicing work, under the guarantee.
This guarantee does not confer any rights other
than those expressly set out above and does not
cover any claims for consequential loss or damage.
This guarantee is offered as an additional benefit and
does not affect your statutory rights as a consumer.
• This guarantee is valid in the UK and Ireland only.
The After Sales Division,
Registered address
Morphy Richards Ltd, Mexborough,
South Yorkshire, England, S64 8AJ
Helpline (office hours)
UK 0870 060 2609
Republic of Ireland 1800 409119
Morphy Richards products are intended for
household use only
Morphy Richards has a policy of continuous
improvement in product quality and design. The
Company, therefore, reserves the right to
change the specification of its models at any
time.
444/8502/73 Rev 2 10/03
Helpline
If you have any difficulty with your appliance, do
not hesitate to call us. We’re more likely able to help
than the store from where you bought it.
Please have the following information ready to
enable our staff to deal with your query quickly:
• Name of the product;
• Model number as shown on the underside of the
appliance.
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