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TROUBLESHOOTING
CLEANING & MAINTENANCE
PART HOW TO CLEAN
Pressure Valve Grab the pressure valve and pull it up. Wash it in warm water with a
mild detergent. Allow the valve to dry put it back in place.
Unplug the cord from the back. Wash the display and outside pot
Main Unit with a soft damp sponge. Allow to dry completely before using the
cooker.
Pot, Measuring Cup, Rinse with warm water and mild detergent. Use a non-abrasive mild
Spoon and Holder, Condensation Cup detergent and sponge or cloth.
Silicone Gasket Wash with warm soapy water. Inspect after each use for any tears
or other damage.
Pressure Valve (Underside of the lid) This should be clean and free of food residue. It can be removed if
necessary.
TROUBLESHOOTING
INDICATOR CODE PROBLEMS/CAUSES
E1 Open circuit of the sensor
E2 Short circuit of the sensor
E3 Overheating
E4 ignal switch malfunction
DISPLAY SHOWS THE FOLLOWING ERROR CODES
Record the code displays and contact Customer Service for how to resolve the
problem. In most cases, you will need to return the appliance.
PROBLEM POSSIBLE REASON SOLUTION
Display shows endless Preheat is still not completed Wait approximately 10 minutes.
cycling of blue rectangle
Gasket is not aligned in wire rim in Remove gasket and re-insert correctly
the lid
Lid will not lock Lid is not in aligned on the pot rod Remove lid and reposition
Lid is not in the lock position Turn the lid until the close symbols line up
Cooking cycle has not ended Wait until the keep warm indicator light is on
Lid will not open Lid is not aligned on the pot Carefully move the lid until it can be removed
correctly and reinstalled
Water is running down Condensation collector cup is not Put in the cup in the channel on the back of
from the unit installed the pot
Rice is too soft, mushy Too much water was used Measure rice and water accurately
Rice is too dry Too little water was used Measure rice and water accurately