18
TROUBLE SHOOTING
PROBLEM
POSSIBLE REASON
POSSIBLE SOLUTION
handheld
vacuum
cleaner does
not work
1.
batteries discharged.
2.
dead battery(battery won’t
hold
charge).
4.
no power in electrical outlet
supplying transformer.
5.
charger is plugged in.
6.
System is protected.
1.
charge unit.
2.
call customer service or
dispose of unit.
4.
check fuse or breaker,
replace fuse/reset breaker.
5.
unplug charger.
6.
activate the system with
the charger.
Power floor
brush does
not work
1.
the rolling brush is blocked with
debris or string etc.
2.
the belt is broken.
3.
handheld vacuum cleaner is not
connected correctly.
1.
remove debris from rolling
brush. If there is string or
thread wrapped cut gently
with scissors.
2.
call customer service
3.
connect the handheld
vacuum cleaner correctly.
handheld
vacuum
cleaner
cannot pick-
up dust;
suction
power
become
weak
1.
dust container is full.
2.
Dust filter needs cleaning or
replacement.
3.
unit needs recharging.
1.
empty dust container
2.
remove dust filter assembly
and check for object(s) in
suction inlet and remove.
Clean or replace dust filter
assembly.
3.
charge unit.
Dust leak
from
handheld
vacuum
cleaner
1.
dust container is full.
2.
dust filter is not installed
correctly.
3.
puncture/hole in dust filter
1.
empty dust container
2.
Review the dust filter
assembly installation
instructions.
3.
replace dust filter assembly.
Battery can
not be
charged
battery has reached the end of its
service life.
Call customer service
Hear strange
noise when
the appliance
work
check whether the floor brush and
dust filter is blocked by big dust;
check whether dust container is full.
stop to use the appliance right
now; clean the dust filter
assembly and floor brush,
empty the dust container. If
the problem cannot
disappear, pls call service.
