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WIRELESS ROUTER ADSL
10.5 Problems with WAN Interface
Initialization of the ADSL connection failed.
STEPS CORRECTIVE ACTION
1 Check the cable connections between the ADSL port and the wall jack. The ADSL LED on the front panel
of the router should be on.
2 Check that your VPI, VCI, type of encapsulation and type of multiplexing settings are the same as what you
collected from your telephone company and ISP.
3 Restart the router. If you still have problems, you may need to verify your VPI, VCI, type of encapsulation
and type of multiplexing settings with the telephone company and ISP.
I cannot get a WAN IP address from the ISP.
STEPS CORRECTIVE ACTION
1 Ensure that all other devices connected to the same telephone line as your router (e.g. telephones, fax
machines, analogue modems) have a line fi lter connected between them and the wall socket (unless your
are using a Central Splitter or Central Filter installed by the qualifi ed and licensed electrician), and ensure
that all line fi lters are correctly installed and right way around.
2 Missing line fi lters or line fi lters installed the wrong way around can cause problems with your ADSL con-
nection, including causing frequent disconnects.
Frequent loss of ADSL line sync (disconnections).
STEPS CORRECTIVE ACTION
1 The ISP provides the WAN IP address after authenticating you. Authentication may be through the user
name and password, the MAC address or the host name.
2 The username and password apply to PPPoE and PPoA encapsulation only. Make sure that you have en-
tered the correct Service Type, User Name and Password (be sure to use the correct casing).
10.6 Problems with the Internet Access
I cannot access the Internet.
STEPS CORRECTIVE ACTION
1 Make sure the router is turned on and connected to the network.
2 If the ADSL LED is off, refer to Section 10.1.3
3 Verify your WAN settings.
4 Make sure you entered the correct user name and password.
5 For wireless stations, check that both the router and wireless station(s) are using the same ESSID, chan-
nel and WEP keys (if WEP encryption is activated).
Internet connection disconnects.
STEPS CORRECTIVE ACTION
1 Check the schedule rules.
2 If you use PPPoA or PPPoE encapsulation, check the idle time-out setting.
3 Contact your ISP.
If you have any troubles to confi gure or setup this ADSL Ethernet Router, please feel free to contact us. Before con-
tacting us, make sure collect following information. Submit complete detailed information of your problem will help us
to provide you accurate answers.
Model Name:
Serial Number:
PC Settings:
Other: