E-2
Warranty
Warranty period and warranty coverage
1. Warranty period
If any faults or defects (hereinafter “Failure”) found to be the responsibility of Mitsubishi Electric occurs during
use of the product within the warranty period, the product shall be repaired at no cost via the sales representative
or Mitsubishi Electric Sales office. However, if repairs are required on-site at domestic or overseas locations,
expenses to send an engineer will be charged.
Mitsubishi Electric shall supply spare parts for five (5) years after discontinuation of production.
After five years, Mitsubishi Electric shall supply spare parts until the spare parts run out of stock.
The free guarantee period of the product is one year from the day of purchase.
In addition, the warranty applies only to the product delivered. It does not apply to the damage that is caused
by the failure of the product.
1. The primary failure diagnosis should be performed by users. However, if required by users, Mitsubishi Electric
or Mitsubishi Electric Service Company may be able to perform the diagnosis. In that case, for damages
caused by any cause found to be the responsibility of Mitsubishi Electric, the diagnosis will be performed at
no cost. For details, contact a distributor.
2. The coverage shall be limited to ordinary use within the usage state, usage methods, usage environment,
and other conditions which follow the instructions and precautions given in the instruction manual, user’s
manual, and caution labels on the product.
3. Even within the warranty period, repair cost shall be charged for the following cases.
• Failure occurring from inappropriate storage or handling, carelessness or negligence by the user. Failure
caused by selection of hardware or software design on the user side.
• Failure caused by modifications, etc. to the product by the user without any approvals from Mitsubishi Electric.
• In case Mitsubishi Electric product is assembled into a user’s device, failure that could have been avoided
if functions or structures, judged as necessary in the legal safety measures the user’s device is subject to
or as necessary by industry standards, had been provided.
• Failure that could have been avoided if the maintenance described in the user’s manual has been performed.
• Failure caused by external irresistible forces such as fires or abnormal voltages, and failure caused by
natural disasters such as earthquakes, lightning, wind and water damages.
• Failure caused by reasons unpredictable based on scientific technology standards at the time of shipment
from Mitsubishi Electric.
• Any other failure found not to be the responsibility of Mitsubishi Electric or that admitted not to be so by
the user.
2. Warranty coverage
3. The period to supply the spare parts after discontinuation of production
