LB0261 Rev A 01/2018
© Miramar Labs, Inc. 2018, Confidential Information of Miramar Labs, Inc.
Page 38
12. TROUBLESHOOTING GUIDE
An Error Code/Error Symbol may appear as a Pop-up on the Touchscreen GUI to alert you that
there is a problem with the miraDry System that requires your attention. Some of the Error
Codes/Symbols appear below, along with an explanation and a possible solution.
If an Error Code/Symbol appears on the screen that is not included in the table below, perform
the Basic Error Recovery.
Basic Error Recovery Steps:
•
Clear the Error and continue.
•
If the Error cannot be cleared, restart the System (turn the System Off and then ON).
•
If the Error persists after the System restart, call a Miramar Labs Representative for
assistance.
Touchscreen GUI Pop-up Error
Codes
What To Do
System does not power on when green
button is pushed
.
•
Check that the system power cord is firmly plugged to the
socket on the system and also into the wall
•
See if the power switch (at the bottom of the back of the
console) is turned off; turn it back on.
•
Check to see if the Emergency Stop Button is depressed.
Rotate clockwise to reset it.
N/A – During vacuum acquisition, system
makes “Ding” or “Click” sound and won’t
deliver energy.
“Ding” Sound:
•
Skin is not touching the cooling plate.
Adjust angle/slight pressure
and re-align to achieve suction.
•
Skin is too cold already.
Remove Handpiece. Wait 10 seconds and
try again.
•
Lubricant has dried and made the skin sticky.
Apply thin layer of
lubricant in target area.
•
Too much or wrong type of lubricant has clogged the bioTip.
Replace bioTip.
“Click” Sound (Bad Vacuum Seal):
•
Adjust angle, align and verify that the entire perimeter of the bioTip
skirt is in contact with skin with no gaps.
•
Apply more pressure to bioTip against the Handpiece to ensure
attachment.
•
Release the bioTip and re-attach.
•
Release bioTip, perform purge on side of bioTip tray and reattach.
A01
Console and Handpiece not communicating.
Basic Error Recovery
A16 or A26
Temperature sensor failure or cooling plate broken.
Handpiece needs to be replaced. Discontinue use and call
Miramar Labs Customer Service.
A17
Handpiece self-test failure
Reposition the Handpiece in the holster, such that the head of the
Handpiece is touching the foam receptable. Clear the error and
self-test will restart. If error persists, take Handpiece out of the
hoster and shake it at various angles to disloge any air bubbles.
Place Handpiece back in the holster, clear the error and the self-
test will restart. If error persists after restart, discontinue use and
contact Miramar Labs Customer Service.
A23
Skin contact with cooling plate lost during delivery
Move onto the next placement and ensure the Handpiece is steady
during use. If error persists, remove bioTip (using Gear Menu),
rotate 180°, reattach using firm, even pressure.
