12
Guarantee
Your product has the benefit of our manufacturer’s
guarantee which starts from the date of purchase.
To activate this guarantee, please return your completed
registration card, visit our website or free phone 0800
0731248 within 30 days of purchase (UK only).
Within the guarantee period we will resolve defects in
materials or workmanship, free of charge, by repairing or
replacing parts or product as we may choose.
This guarantee is in addition to your statutory rights
and is subject to the following conditions:
● The product must be installed and maintained in
accordance with the instructions given in this user
guide.
● Servicing must only be undertaken by us or our
appointed representative.
Note!
if a service visit
is required the product must be fully installed and
connected to services.
● Repair under this guarantee does not extend the original
expiry date. The guarantee on any replacement parts
or product ends at the original expiry date.
● For shower fi ttings or consumable items we reserve
the right to supply replacement parts only.
The guarantee does not cover:
● Call out charges for non product faults (such as
damage or performance issues arising from incorrect
installation, improper use, lack of maintenance, build up
of limescale, frost damage, corrosion, system debris or
blocked fi lters) or where no fault has been found with
the product.
● Water or electrical supply, waste and isolation issues.
● Compensation for loss of use of the product or
consequential loss of any kind.
● Damage or defects caused if the product is repaired
or modifi ed by persons not authorised by us or our
appointed representative.
● Routine maintenance or replacement parts to comply
with the requirements of the TMV 2 or TMV 3 healthcare
schemes.
What to do if something goes wrong
If your product does not function correctly when you fi rst
use it, contact your installer to check that it is installed
and commissioned in accordance with the instructions in
this manual.
Should this not resolve the issue, contact our Customer
Services Team who will offer you or your installer advice and
if applicable arrange for a Service Technician to call.
If the performance of your product declines, check in this
manual to see if simple home maintenance is required. If
you require further assistance call our Customer Services
Team.
Extended Guarantees
A selection of protection plans are available that
enable you to cover repair bills for the life of your policy
(excludes Eire). Ring 01922 471763 for more details.
Helpdesk Service
Our dedicated Customer Services Team is comprehensively
trained and can offer help and advice, spare parts,
accessories or a service visit. We will need you to have your
model name or number, power rating (if applicable) and date
of purchase. As part of our quality and training programme
calls may be recorded or monitored.
Mira Showers Website
From our website you can register your guarantee,
download additional user guides, diagnose faults, purchase
our full range of accessories and popular spares, refer to
our FAQ’s and request a service visit.
Spares and Accessories
We maintain extensive stocks of genuine spares and
accessories and aim to provide support throughout the
product’s expected life. Payment can be made by phone
at time of order using most major Credit or Debit cards and
we aim to despatch orders within two working days. Items
purchased from us are guaranteed for 12 months from date
of purchase. For safety reasons spares exposed to mains
voltages should only be fi tted by competent persons.
Returns
– items can be returned within one month of date of
purchase, providing that they are in good condition and the
packaging is unopened. Please obtain authorisation from
our Customer Services Team before return. We reserve the
right to apply a 15% restocking charge.
Service / Repairs
We have a nationwide team of Service Technicians who can
carry out all service or repair work to your product within the
guarantee period and beyond. You have the assurance of a
fully trained Mira Technician, genuine Mira spare parts and
a 12 month guarantee on any chargeable work done.
Payment should be made directly to the Service Technician
who will accept most major Credit or Debit cards.
To Contact Us
UK
Telephone: 0844 571 5000
Mon to Fri 8:00 am - 5:30 pm, Sat 8:30 am - 3:30 pm
By Post: Mira Customer Services Dept, Cromwell Road,
Cheltenham, Gloucestershire, GL52 5EP
Eire
Telephone: 01 459 1344
Mon to Fri 9:00 am - 5:00 pm
By Post: Modern Plant Ltd (Dublin),
Otter House, Naas Road, Clondalkin, Dublin 22
Mira is a registered trade mark of
The company reserves the right to alter
product specifi cations without notice.
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© Kohler Mira Limited, March 2010
cuSTomer ServIce
