21
20
T
ROUBLESHOOTING
This section covers minor problems with scanner operation. For major problems or
damage, or if a problem continues to reoccur frequently, contact your dealer or a
Minolta service facility.
Increase the memory requirements for the host
application. If multiple images have been
scanned, close and relaunch the host application.
The insufficient-memory message
appears.
Set the correct film format in the DiMAGE Scan
Utility or insert the correct holder into the
scanner.
The holder-does-not-match-selected-film
message appears.
Reload the holder into the scanner.
The set-holder message appears.
The scanner door was opened during setup.
Close the door, and shut down and restart the
scanner and DiMAGE Scan Utility.
The scanner indicator lamp blinks rapidly.
The film holder was hindered during the scan.
Turn off the scanner, and restart the computer.
Cannot-verify-home-position message
appears during scanning.
Select an autofocus option in the preference
dialog box, or use point AF or manual focus.
The scanned image is not sharp.
Confirm color negative film is selected in the
main window, and rescan the image, or color
balance the image using the DiMAGE Scan’s
image-processing tools. If the problem is not
solved, reinstall the DiMAGE Scan Utility.
Unusual image color when scanning
color negative film.
Turn off the scanner. Shut down the image-
processing application and increase its memory
allocation. Restart the computer and scanner.
• The utility software freezes.
• The scanning time increases.
Confirm the cable is securely connected between
the computer and scanner. Turn the scanner off
and on. Click OK to continue.
When starting up the utility software,
could-not-confirm-scanner-connection
message appears.
SOLUTION
SYMPTOM or MESSAGE
Remove the film holder and close the scanner
door. Press shift+I (Windows) or
I (Macintosh) to initialize the
scanner.
The DiMAGE Scan preview image
displays unusual color reproduction.
Close the scanner door (p. 22). Click OK to
continue.
When starting up the utility software,
close-scanner-door message appears.
If the scanner was connected to the computer before the DiMAGE Scan Utility was
installed, the computer may not recognize the scanner unit. Use the following
instructions to confirm the driver was installed correctly:
1.Windows 98, 2000, Me: right click on the My-computer icon. Select “properties” from
the drop-down menu.
Windows XP: from the start menu go to the control panel. Click on the performance
and maintenance category. Click the system button to open the system properties
window.
2.Windows 2000 and XP: select the hardware tab in the properties window and click
the device-manager button.
Windows 98 and Me: click the device-manager tab in the properties window.
3.The driver file should be located in the imaging-device location of the device
manager. Click on the location to display the files. MINOLTA DiMAGE Scan
Elite5400 should be listed as the imaging device.
Checking software installation - Windows
TROUBLESHOOTING
Turn the manual focus dial function on in the
preference dialog box.
Images not sharp when using the manual
focus dial. Slider displayed in the manual
focus dialog box.
Turn the manual focus dial function off in the
preference dialog box.
The scanner’s AF system does not work.
If the file are not located in the imaging-device location, open the other-devices
location of the device manager. If MINOLTA DiMAGE Scan Elite5400 is listed, use the
following instructions to delete the driver:
1.Click on the driver to select it for deletion.
2.Windows 2000 and XP: click on the action button to display the drop-down menu.
Select uninstall. A confirmation screen will appear. Clicking the yes button will
remove the driver from the system.
Windows 98 and Me: click the remove button. A confirmation screen will appear.
Clicking the yes button will remove the driver from the system.
3.Restart the computer. Confirm the driver is in the proper location using the
instructions at the top of the page.
When the scanner is initially connected to a computer with a Windows 98, 98SE, or
2000 Professional operating system, the found-new-hardware wizard will appear
briefly. No action is required. With Windows 2000, the “Digital Signature Not Found…”
message may appear. Click the yes button to complete the scanner installation.
When the scanner is initially connected to a computer with a Windows XP operating
system, the found-new-hardware wizard will appear. Click the next button. The “not
passed Windows Logo testing” message appears. Click the continue-anyway button
to complete the scanner installation.
Содержание DIMAGE SCAN ELITE 5400
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