
Troubleshooting
52
The Online
indicator is
on and the
message in
the display is
“IDLE,” but
no startup
page prints.
You did not wait long
enough.
Did you wait long enough? From a cold start, the printer
takes approximately 3 minutes to warm up.
Be sure you wait long enough for a startup page before
suspecting a problem.
Print startup is not enabled. Make sure the option to print startup is enabled in
Administration/Startup Options/Do Startup Page.
The defaults have been
changed.
Perform a restore defaults on the printer.
From your control panel, select Administration/Miscella-
neous/Restore Defaults/Factory Defaults/Yes.
Can you print a simple sentence such as “This is a test.”
from a simple application on your computer (for exam-
ple, WordPad or Notepad)? From your start menu on
your computer, select Start/Programs/Accessories/
WordPad.
You haven’t rebooted the
printer.
Reboot the printer and reprint the job. Do you get an
error page?
Waste toner
pack cannot
be installed.
The transfer belt left
release lever is not set cor-
rectly.
Turn the left release lever clockwise to the 2 o’clock
position, then install the waste toner.
The laser lens cover is not
installed, or was not
installed correctly.
Reinstall the laser lens cover.
Toner car-
tridge carrou-
sel will not
turn.
The toner cartridge carrou-
sel dial is turned clockwise.
Turn the carrousel dial counterclockwise.
Toner car-
tridge carrou-
sel dial will
not turn.
The toner cartridge carrou-
sel release button was not
pressed.
Press and release the carrousel release button, the turn
the carrousel dial counterclockwise.
Toner car-
tridge carrou-
sel slot is
empty.
A toner cartridge was not
inserted in that slot.
Press the toner release button and turn the carrousel
dial until you reach the empty slot.
You do not have to
load the toner in a set sequence.
Fuser oil
roller cannot
be installed.
The fuser release lever is
not set in the correct posi-
tion.
Turn the left release lever clockwise to the 12 o’clock
position, then install the fuser oil roller.
Symptom
Cause
Solution