proceeding in which an impartial third party
renders a decision after a hearing at which both
parties have an opportunity to be heard. You can
select mediation or arbitration or both.
The program is free of charge to you, the
consumer, but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the address
or phone number listed below for more details:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201
1 800 955-5100
If you wish to use the program and you qualify for
participation, you will be required to provide the
following information:
䉯
Your name and address
䉯
The Vehicle Identification Number (VIN)
䉯
The make, model and year of your vehicle
䉯
A description of the problem with your vehicle
BBB AUTO LINE will also ask you for other
information that may help resolve your concerns,
such as the purchase price of your vehicle, any
mileage at the time of purchase, the current
mileage, and copies of repair orders.
BBB AUTO LINE will notify you when your claim
has been filed. If you decide to arbitrate, you may
attend the hearing in person or by telephone. You
may bring witnesses and give supporting
evidence. You may also submit your claim in
writing and ask for a decision on the documents
you submit, without attending a hearing. BBB
AUTO LINE will usually render a decision within
40 days from the time you file your complaint.
The decision is binding on MINI if you decide to
accept it. MINI must comply with the decision
within the time frame specified by the arbitrator.
Important:
You must use BBB AUTO LINE
before asserting in court any rights or remedies
created by the Magnuson Moss Warranty Act,
(“The Act”) 15 U.S.C. Sec. 2301, et seq. You may
also be required to use BBB AUTO LINE before
seeking remedies under your state’s “Lemon
Law”. If you choose to seek redress by pursuing
rights and remedies not created by Title 1 of the
Magnuson Moss Warranty Act, prior resort to the
BBB AUTO LINE is not required by any provision
of the Act.
California Residents
1. MINI USA, a Division of BMW of North
America, LLC participates in
BBB
AUTO
LINE, a mediation/arbitration program
administered by the Council of Better
Business Bureaus [3033 Wilson Boulevard,
Arlington, Virginia 22201] through local
Better Business Bureaus. The Arbitration
Certification Program of the California
Department of Consumer Affairs has certified
BBB
AUTO LINE and BMW.
2. If you have a problem arising under a MINI
written warranty, we encourage you to bring it
to our attention. If we are unable to resolve it,
you may file a claim with
BBB
AUTO LINE.
Claims must be filed with
BBB
AUTO LINE
within six (6) months after the expiration of
the warranty.
3. To file a claim with
BBB
AUTO LINE, call
1 800 955-5100. There is no charge for the
call.
4. In order to file a claim with
BBB
AUTO LINE,
you will have to provide your name and
address, the brand name and Vehicle
Identification Number (VIN) of your vehicle,
and a statement of the nature of your
problem or complaint. You will also be asked
to provide: the approximate date of your
acquisition of the vehicle, the vehicle’s
current mileage, the approximate date and
mileage at the time any problem(s) were first
brought to the attention of MINI or one of our
dealers, and a statement of the relief you are
seeking. There is no charge to the customer
in bringing this claim.
14
Содержание MINI COOPER 2014
Страница 34: ...Notes 30 ...
