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11 Troubleshooting

11.1

Service Information

If the troubleshooting chapter does not resolve or describe your problem, contact your
authorized service agent. Please visit our website http://www.puroscales.com to locate
the office nearest you.

11 Troubleshooting

Bench scale Puro®

Minebea Intec

EN-51

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Содержание Puro EF-4PDDP Series

Страница 1: ...g Instructions 98628 000 66 Edition 1 0 0 03 05 2020 Checked on the basis of Puro scale with software version 2 89 Minebea Intec Bovenden GmbH Co KG Leinetal 2 37120 Bovenden Germany Phone 49 551 309 83 0 Fax 49 551 309 83 190 ...

Страница 2: ...ified personnel In correspondence concerning this product the type name and release number serial number as well as all license numbers relating to the product have to be cited Note This document is partially protected by copyright It may not be changed or copied and it may not be used without purchasing or written permission from the copyright owner Minebea Intec The use of this product constitut...

Страница 3: ... 3 Power supply 6 3 3 1 Battery Power 6 3 4 Connections 7 3 4 1 Connect printer 7 3 5 Mounting bracket 8 4 Device description 9 4 1 Operating 9 4 1 1 Display and operating elements 9 5 Operation 12 5 1 Basic Weighing Function 12 5 1 1 Turn on the device 12 5 1 2 Turn off the device 12 5 1 3 Adjust GEO setting 12 5 1 4 Select an application 12 5 2 Application Programs 13 5 2 1 Weighing Mode 13 5 2 ...

Страница 4: ...e 38 7 2 LIN Linearity Calibration Procedure 40 7 3 GEO Geographical Factor Adjustment Procedure 43 7 4 GEO Code Table 45 8 SBI Interface 47 9 Maintenance repairs cleaning 49 9 1 Repairs 49 9 2 Cleaning 49 9 2 1 Cleaning instructions 49 9 2 2 Cleaning agents 49 10 Disposal 50 11 Troubleshooting 51 11 1 Service Information 51 12 Technical data 52 12 1 Ambient Conditions 52 12 2 Specifications 52 12...

Страница 5: ... involved when measures for preventing hazards are not followed DANGER Warning of personal injury DANGER indicates death or severe irreversible personal injury which will occur if the corresponding safety measures are not observed Take the corresponding safety precautions WARNING Warning of hazardous area and or personal injury WARNING indicates that death or severe irreversible injury may occur i...

Страница 6: ...t NOTICE indicates that damage to property and or the environment may occur if appropriate safety measures are not observed Take the corresponding safety precautions Note User tips useful information and notes Bench scale Puro 1 Introduction EN 4 Minebea Intec ...

Страница 7: ...the mains supply befory servicing or making internal connections The housing may only be opened by authorized and qualified personnel Do not use loads that exceed the capacity of the scale 2 2 Incoming goods inspection The shipment must be checked for completeness A visual inspection must be performed to determine if the shipment has been damaged If there are grounds for a complaint this must be b...

Страница 8: ... vapors Do not expose the device to extreme moisture over long periods 3 3 Power supply AC power is used to power the scale when battery power is not needed Plug the USB C plug into the USB C jack on the bottom of the unit then plug the AC power supply into a wall outlet Note Do not use the USB C power supply cable for the PC communication Instead use a standard USB C cable 3 3 1 Battery Power The...

Страница 9: ...l shut off Charging the scale must be performed in a dry environment WARNING Risk of explosion can occur If the rechargeable battery is replaced with the wrong type or if it is not properly connected Battery is to be replaced only by an authorized Puro service dealer Dispose of battery according to local laws and regulations 3 4 Connections 1 2 3 4 Pos Description 1 Accessory 2 DC IN USB C 3 Print...

Страница 10: ...Align the mounting bracket over the threaded holes in the side of the indicator and install the knobs Adjust the indicator to the desired angle and tighten the knobs Bench scale Puro 3 Device installation EN 8 Minebea Intec ...

Страница 11: ...Chapter 4 1 1 3 4 1 1 2 Display elements LCD Display 1 2 16 15 14 3 4 5 6 7 8 9 10 11 12 18 17 13 Item Description Item Description 1 Busy 10 Low Average Piece Weight 2 Plus symbol 11 Low Sample Weight 3 Minus symbol 12 Data transfer 4 Zero setting 13 Weight unit 5 Counting 14 Battery charge 6 Weighing 15 Warning symbol 7 Checkweighing 16 Printer Icon 4 Device description Bench scale Puro Minebea ...

Страница 12: ... according to the following rules High OK Low Red Weight value upper tolerance limit Green Weight value is within OK range Yellow Weight value lower tolerance limit 4 1 1 3 Operating elements Button Off T Menu M Mode F Unit Primary Function On Zero Tare M Function Print short press 1 second Power on the scale when scale is off Set zero when scale is on Set a tare value Accumulates the weight or di...

Страница 13: ...Function Yes Exit Back No short press 1 second Accepts the current setting on the display Exits the user menu Aborts the cali bration in pro gress Advances to the previous digit in input process Moves back to previous menu items Decrement the digit Rejects the current setting on the dis play and advances to the next available setting Advances to the next menu or item Increment the digit 4 Device d...

Страница 14: ...eady been initialized it starts with these parameters If the scale is turned ON for the very first time then applications Weighing plus Totalizing manually are active All elements of the display are shown for 2 seconds Press and hold the Off button until OFF is displayed The device switches off display is dark The display shows OFF for about 1 second Press and hold the Mode F button If the Mode F ...

Страница 15: ... mode check count mode Applications Totalization Auto Tare and Automatic Print can be activated via Menu OP FUNC A TARE Auto Tare TOT SET Totalization PRINT A PRINT Automatic Print 1 To select the weighing mode press and hold the Mode F button until WEIGHT is displayed with application icon appear at bottom of the screen 0 000 is displayed 2 Place container on the scale in this example 0 598 kg 5 ...

Страница 16: ...ht Unit switch You can toggle the display of a weight value between different weight units Possible units are gram g kilogram kg pound lb ounce oz pound ounces lb oz For taring the container on the scale press the T button if the pan is loaded Tared value NET is shown on the display To select the weight unit press the Unit button until the desired weight unit is displayed when these units are acti...

Страница 17: ...m of the screen 2 If there is already a piece weight initialized CLR PW is displayed Otherwise PUT 20 for example is displayed then go on at step 4 3 Press the Unit No button to use the stored reference weight 4 Press the Off Yes button to clear the stored PW average piece weight and set a new one 5 PUT 20 for example is displayed 6 Choose the desired reference quantity sample by pressing the Mode...

Страница 18: ...conds Example PUT 50 d 0 2 g weight on the pan 2 0 g then LOW REF is displayed But is the weight on the pan 1 8 g then REF ERR is displayed 9 Press the Off Yes button to store the reference quantity sample The display shows PW OK piece weight ok for 2 seconds Go on step 10 10 Counting is initialized On the display the actual number of pieces is shown 20 pcs for example 11 Replace the reference sam...

Страница 19: ...and press T Remove a portion of the item until it is within the ACCEPT range Zero Check For comparison of subsequent samples with an initial reference samp le In this case the UNDER limit must be negative value and the OVER li mit must be positive value or zero Place the reference item on the scale and press T Remove the reference sample and place the item to be compared on the scale to determine ...

Страница 20: ...the stored limits Go on at step 11 3 Press the Off Yes button to set new limits SET LOW set low limit is displayed and the yellow LED for the low limit is on 4 Press the Off Yes button to view the Low limit value The Display will show stored low limit with all digits blinking 000 000 in this example 0 000 kg 5 Press the Unit No button to edit the value The first digit is blinking _00 000 6 Press t...

Страница 21: ... with all digit blinking 001 000 in this example 1 000 kg 8 Repeat until all the digits are correct 9 Press the Off Yes button to accept the low limit value when all digits are blinking again The scale will then display SET HI set high limit 10 Same procedure like low limit setting The Display will show the high limit value with all digit blinking 001 100 in this example 1 100 kg 11 Press the Off ...

Страница 22: ...s the Unit No button to use stored check limit value 14 Place container on the scale in this example 0 527 kg 15 Press the T button with NET appear beside the weight value 16 Place sample in the container 17 To view the current check limit reference value in this example low limit value is 1 kg and high limit value is 1 100 kg press the Mode F button briefly at anytime during check weighing proces...

Страница 23: ...sample press and hold the Mode F button until CHECK is displayed with application icons and at bottom of the screen 2 Press the Unit No button to use the stored piece weight PW and go on at step 11 3 Press the Off Yes button to clear the stored piece weight PW and set a new PW The scale will display PUT 20 for example 4 Choose the desired reference quantity sample by pressing the Mode F button bri...

Страница 24: ...eight is smaller than 2d the display shows REF ERR reference error briefly 7 Press the Unit No button to use the stored limits and go on at step 18 8 Press the Off Yes button to set new limits The scale will then display SET LOW set low limit 9 Press the Off Yes button to set the low limit The Display will show stored low limit with all digit blinking 000000 in this example 0 pcs 10 Press the Unit...

Страница 25: ... the digits are correct 15 Press the Off Yes button to confirm The Display will show the low limit value with all digit blinking 000500 in this example 500 pcs 16 Press the Off Yes button accept the low limit value 17 Same procedure like low limit setting The Display will show the high limit value with all digit flashing 00510 0 in this example 510 pcs 18 Press the Off Yes button to accept high li...

Страница 26: ...9 Repeat again the setup procedure 20 Press the Off Yes button to establish new check limit value or press the Unit No button to use stored check limit value 21 Place container on the scale in this example 109 pcs 22 Press the T button with NET appear beside the weight value 23 Place sample in the container Bench scale Puro 5 Operation EN 24 Minebea Intec ...

Страница 27: ...th each application mode Totalization manual is set to ON by default 5 2 4 1 Procedure on Setting up the Totalization Application Release the button 24 To view the current check limit reference value In this example low limit value is 500pcs and high limit value is 510 pcs press the Mode F button briefly at anytime during check weighing process The scale will display the low limit value with yello...

Страница 28: ...s button to enter into sub menu item 5 Change menu item until TOT SET totalizing setting is shown on display 6 Press the Off Yes button to enter the displayed sub menu then select one option OFF AUTO MAN using the Unit button and store the selection with the Off Yes button 7 Leave the setup menu with the Menu M button 1 Put the first item on the scale 2 Press the Menu M button to add the weight to...

Страница 29: ...d from the pan before the next item can be accumulated 5 2 4 3 Viewing and Clearing Statistical Data The pan must be empty to view the stored statistics 3 Empty the weighing pan 4 Put another sample on scale and follow same operation Automatic or Manual mode The icon will keep flashing until the weight is removed 1 Empty the weighing pan 5 Operation Bench scale Puro Minebea Intec EN 27 ...

Страница 30: ... value TOTAL 5 225 kg Minimum value Min 0 470 kg Maximum value Max 1 485 kg To clear the totalizing memory 2 Press the Menu M key to display the stored totalizing data 3 Press and hold the T button while the pan is unloaded and the totalizing data is displayed Bench scale Puro 5 Operation EN 28 Minebea Intec ...

Страница 31: ...g memory Gross loads and net loads cannot be added to the same total If the first load is a gross weight following loads must also be gross weights If the first load is a net weight following loads must also be net weights The message CLR TOT appears 4 Press the Off Yes button to confirm or press the Unit No button to cancel 5 Press the Menu M button to display the statistical information 5 Operat...

Страница 32: ...ress and hold Menu M button until M E N U is displayed The 1st menu item APPLIC shown on display 2 To enter into menu item in this example APPLIC WEIGH press Off Yes button 3 Or press the Unit button to move to the next menu item or Mode F button move to previous menu item The 2nd menu item METRO shown on display 4 When viewing the setting in this example METRO STAB RA value 0 5d press Off Yes but...

Страница 33: ...E Block menu items see chapter 6 2 11 E N D Leave menu WEIGH Weighing mode OFF disabled ON enabled COUNT Count mode OFF disabled ON enabled CHECK Check mode 6 2 Menu Navigation Overview of Menu Mode options 6 2 1 Menu Selection APPLIC Enter this menu to select application to be used Only activated units will be accessible with the Mode F Mode Button Default settings are identified by an APPLIC 5 W...

Страница 34: ...activities 10 MIN power off after 10 minute of no activities DYN TIM has no effect in this device 5 SEC has no effect in this device 10 SEC has no effect in this device 15 SEC has no effect in this device 20 SEC has no effect in this device 25 SEC has no effect in this device 30 SEC has no effect in this device RESET Factory setting NO not restored YES enabled END Leave menu level kg Kilogram OFF ...

Страница 35: ...hin the Accept range UNDER Alarm when the weight is under the low limit OVER Alarm when the weight is over the high limit UNDOVR Alarm when the weight is outside Accept range BEEP KE Button Sound OFF disabled ON enabled TOT SET Totalization Setting OFF disabled AUTO Automatic Totalization MAN Manual Totalization LIGHT T Back lighting time D LIGHT AUTO 3 SEC Backlight off after 3 minutes of no acti...

Страница 36: ...sabled ON STAB Print on stability INTER Printing at the defined interval 1 3600 1 3600 second CONT Print continously ACCEPT Print on stable and within checklimit CONTNT Content of a printout RESULT Display Value OFF disabled ON enabled GROSS Gross Value OFF disabled ON enabled NET Net Value OFF disabled ON enabled TARE Tare OFF disabled ON enabled HEADER Header info OFF disabled ON enabled FOOTER ...

Страница 37: ...aud Rate 2400 2400 4800 4800 9600 9600 19200 19200 38400 38400 57600 57600 115200 115200 PARITY Parity 7 EVEN 7 data bits even parity 7 Odd 7 data bits odd parity 7 NONE 7 data bits no parity 8 NONE 8 date bits no parity STOP Stop Bit 1 1 2 2 RESET Factory setting NO not restored YES enabled END Leave menu level MODE PC Output Mode OFF disabled MAN OUT Manual output 6 2 6 Menu Selection PRN COM En...

Страница 38: ...9200 38400 38400 57600 57600 115200 115200 PARITY Parity 7 EVEN 7 data bits even parity 7 Odd 7 data bits odd parity 7 NONE 7 data bits no parity 8 NONE 8 date bits no parity 7 MARK 7 data bits no parity 7 SPACE 7 data bits no parity STOP Stop Bit 1 1 2 2 HAND SH Handshake NONE No Handshaking XON XOF has no function RESET Factory setting NO not restored YES enabled END Leave menu level CAL 6 2 8 M...

Страница 39: ...nu OFF Unlock ON Locked S METRO Metrology Menu OFF Unlock ON Locked S PRINT Print Menu OFF Unlock ON Locked S PR COM Communication Menu OFF Unlock ON Locked S PC OUT PC Output Menu OFF Unlock ON Locked S PC COM PC Communication Menu OFF Unlock ON Locked S CAL AD Calibration Adjustment Menu OFF Unlock ON Locked RESET Restore factory setting of current menu OFF Unlock ON Locked END Leave menu level ...

Страница 40: ...ion is recommend to ensure accurate weighing results Before performing the calibration be sure to have the appropriate calibration weights Adjust the GEO setting according to your location see table 7 4 CAL ADJ 7 1 CAL Calibration Procedure Enter into Menu Mode Release the button 1 Press and hold Menu M until M E N U displayed The 1st menu item APPLIC is displayed 2 Press the Unit button move to n...

Страница 41: ...t value with all digit blinking 001500 0 in this example 150 kg C is displayed while zero reading is stored 8 For changing the calibration weight value press the Unit No button to edit the value The first digit is blinking _015 000 kg 9 Press Off Yes button to accept and highlight the next digit The 2nd digit is blinking 0_15 000 kg 7 Calibration and Adjustment Bench scale Puro Minebea Intec EN 39...

Страница 42: ...epeat until all the digits are correct The Display shows the calibration value with all digit blinking 00100 0 in this example 100 kg 12 When calibration weight value is correct put specified weight on pan 13 Press Off Yes button to start span calibration C will be displayed while calibration weight is stored 14 Remove the weight after finish The scale is ready for weighing Bench scale Puro 7 Cali...

Страница 43: ...previous menu item 3 Change menu item until CAL ADJ shows on display 4 Press Off Yes button enter into sub menu item 5 Change menu item until LIN shows on display 6 Press Off Yes button to start zero point calibration 0 kg shows on display 0 is blinking 7 Empty the weighing pan 8 Press the Off Yes button to confirm 7 Calibration and Adjustment Bench scale Puro Minebea Intec EN 41 ...

Страница 44: ...s button to start linearity adjustment at 50 of scale capacity The display shows the the 2nd linearization weight value at 100 of scale capacity with all digit blinking 00150 0 in this example 150 kg C will be displayed while reading is stored 11 Put 2nd linearization weight on the pan 12 Press Off Yes button to start linearity adjustment at 100 of scale capacity C is displayed while reading is st...

Страница 45: ... 31 are available Refer to table 7 4 to determine the GEO factor that corresponds to your location Enter into Menu Mode Release the button The display shows the linearization weight value at 100 of scale capacity 00150 0 in this example 150 kg 13 Remove the weight after finish The scale is ready for weighing 1 Press and hold Menu M until M E N U displayed The 1st menu item APPLIC shown on display ...

Страница 46: ... The default GEO factor 12 is indicated and blinking 8 If changing the value is needed selection from 0 31 press the Unit button to increase or the Mode F button to decrease the GEO factor value 9 Press Off Yes button to confirm GEO Factor value The GEO factor has been stored when END is displayed 10 Press Off Yes button to return to sub menu selections 11 Press Unit No button to return to the fir...

Страница 47: ...1 9 9 8 8 7 7 6 6 5 5 4 25 21 26 45 10 9 9 8 8 7 7 6 6 5 5 26 45 28 06 10 10 9 9 8 8 7 7 6 6 5 28 06 29 25 11 10 10 9 9 8 8 7 7 6 6 29 25 30 41 11 11 10 10 9 9 8 8 7 7 6 30 41 31 56 12 11 11 10 10 9 9 8 8 7 7 31 56 33 09 12 12 11 11 10 10 9 9 8 8 7 33 09 34 21 13 12 12 11 11 10 10 9 9 8 8 34 21 35 31 13 13 12 12 11 11 10 10 9 9 8 35 31 36 41 14 13 13 12 12 11 11 10 10 9 9 36 41 37 50 14 14 13 13 1...

Страница 48: ... 20 20 19 19 18 18 17 55 52 57 04 23 22 22 21 21 20 20 19 19 18 18 57 04 58 17 23 23 22 22 21 21 20 20 19 19 18 58 17 59 32 24 23 23 22 22 21 21 20 20 19 19 58 17 59 32 24 23 23 22 22 21 21 20 20 19 19 60 49 62 90 25 24 24 23 23 22 22 21 21 20 20 62 90 63 30 25 25 24 24 23 23 22 22 21 21 20 63 30 64 55 26 25 25 24 24 23 23 22 22 21 21 64 55 66 24 26 26 25 25 24 24 23 23 22 22 21 66 24 67 57 27 26 ...

Страница 49: ...racters W Weight Value possible characters 0 9 E Unit possible characters a z A Z CR Carriage Return ASCII 0x0D LF Line Feed ASCII 0x0A Zero the weighing platform ESC Z EOC Answer see special Response Commands Tare the weighing platform ESC T EOC Answer see special Response Commands Special Response commands There are some special response commands These commands are used as standard responses For...

Страница 50: ... R CR LF The Scale has reported an Error during command execution LOCKED 1 2 3 4 5 L O C CR LF The command can not be executed because the parameter is currently locked Bench scale Puro 8 SBI Interface EN 48 Minebea Intec ...

Страница 51: ...to malfunction 9 2 2 Cleaning agents NOTICE Some cleaning agents may not be compatible with the device material Do not use cleaning agents for stainless steel parts that contain chlorine alkalines acetic acid hydrochloric acid sulfuric acid or citric acid The use of cleaning sponges made of steel wool is prohibited e g S O S pads Use a damp cloth or sponge to clean stainless steel parts on the sca...

Страница 52: ... at collection points run by local public waste disposal companies EU legislation requires its Member States to collect electrical and electronic equipment and dispose of it separately from other unsorted municipal waste so that it can then be recycled Before disposing of or scrapping the product any batteries should be removed and taken to a suitable collection point Please see our T Cs for furth...

Страница 53: ...f the troubleshooting chapter does not resolve or describe your problem contact your authorized service agent Please visit our website http www puroscales com to locate the office nearest you 11 Troubleshooting Bench scale Puro Minebea Intec EN 51 ...

Страница 54: ...ing Check Counting Totalizing Construction material in dicator P Plastic P painted carbon steel frame 1 2 mm 304 stanless steel load plate Construction material platform S all 304 stainless steel structure Indicator Weighing units kg g lb oz lb oz Ingress protection rating IP43 Display LCD display with white backlight 0 8 in 20 mm height digits Checkweighing indicators 3 LED yellow green red with ...

Страница 55: ...ally visible level indicator and adjustable non slip levelling feet Feet 4 adjustable non slip levelling feet Load cell protection IP67 Load cell excitation volta ge maximum 18V AC DC recommended 5V 15V AC DC DD 753 x 596 x 167 753 x 596 x 167 FE 833 x 756 x 167 833 x 756 x 167 Shipment dimension mm w x d x h GF 1 064 x 722 x 227 1 064 x 722 x 227 P 15 15 DD S 19 19 P 23 23 FE S 26 26 P 37 37 Ship...

Страница 56: ...12 4 Dimensions EF 4P Bench scale Puro 12 Technical data EN 54 Minebea Intec ...

Страница 57: ...all dimensions in mm inch all dimensions in mm inch all dimensions in mm inch 12 Technical data Bench scale Puro Minebea Intec EN 55 ...

Страница 58: ...all dimensions in mm inch Bench scale Puro 12 Technical data EN 56 Minebea Intec ...

Страница 59: ...EF 4PDDP EF 4PDDS all dimensions in mm EF 4PFEP EF 4PFES all dimensions in mm 12 Technical data Bench scale Puro Minebea Intec EN 57 ...

Страница 60: ...EF 4PGFP EF 4PGFS all dimensions in mm Bench scale Puro 12 Technical data EN 58 Minebea Intec ...

Страница 61: ...N If Printx Content Application Mode is ON If Printx Content Info is ON Weigh Mode with Totalization Printout Description Comment 11 11 kg N 1 23 kg T 11 11 kg N 12 34 kg G MODE WEIGHT N 4 TOTAL 50 35 kg MIN 11 11 kg MAX 14 85 kg Result line Tare value line Net value line Gross value line Mode line Accumulation line Accumulation line Accumulation line Accumulation line If Printx Content Result is ...

Страница 62: ...ns However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separat...

Страница 63: ...Published by Minebea Intec Bovenden GmbH Co KG Leinetal 2 37120 Bovenden Germany Phone 49 551 309 83 0 Email info minebea intec com www minebea intec com ...

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