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Frequently Asked Questions
Messages or faults affecting the TwinDos system
Problem
Possible cause and solution
A new detergent
cartridge has been
inserted, but the
cartridge is identified as
empty when the
machine is switched on.
The washing machine was switched off when the
detergent cartridge was replaced.
Switch on the washing machine.
Remove the detergent cartridge and then reinsert
it into the compartment.
The counter is set to 0.
There are dark specks
in the liquid detergent.
Mold has developed in the detergent.
Pour the liquid detergent out of the container and
then clean the container thoroughly.
No detergent and / or
fabric softener was
dispensed during the
wash program.
TwinDos was not activated.
Touch the
TwinDos
sensor button before running
the next program.
TwinDos is activated.
No detergent and / or fabric softener was dispensed
when TwinDos was selected.
Try again.
If detergent is still not dispensed, call the Service
department.
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