15
Problem
Difficult to close the lid
Difficult to open the lid
Steam leaks from the
side of the lid
Steam leaks from float
valve for over 2 minutes
Float valve unable to
rise
Steam comes out from
exhaust valve non-stop
Display remains blank
after connecting the
power cord
E1 code
E2 code
E8 code
C1 code
Rice half cooked or too
hard
Rice too soft
Display
Sealing ring not installed properly
No sealing ring
Sealing ring damaged
Lid not closed properly
Float valve silicone ring worn-out
Too little food or water in inner pot
Pressure control fails
Bad power connection or no
power
Cooker’s electrical fuse was blown
Open circuit of bottom sensor
Short circuit of bottom sensor
Pressure switches break down
Over temperature protection
Too litter water
Cover opened prematurely
Too much water
Float valve in the popped-up
position
Pressure exists inside the cooker
Food debris attached to the
sealing ring
Food debris on the float valve
silicone seal
Float valve obstructed by the lid
locking pin
Steam release handle not in
sealing position
Install the sealing ring
Replace the sealing ring
Open then close the lid again
Replace the float valve silicone seal
Add water according to the recipe
Contact support online
Inspect the power cord to ensure
a good connection, check the
power outlet is active.
Contact support online
Please return the appliance to
service center for repairing
Please check whether there is water
or food in the pot; after adjustment,
the appliance can be normally used
after beep stops; otherwise, send it
to service center.
Adjust dry-rice and water ratio
according to recipe
After cooking cycle completes, leave
the cover on for 5 more minutes.
Adjust dry-rice and water ratio
according to recipe
Clean the sealing ring
Clean the float valve silicone
seal
Close the lid completely
Turn the release handle to the
sealing position
Float valve stuck at the
popped-up position
Press the float valve lightly with
a pen or chopstick.
Press the float valve lightly
downwards
Position the sealing ring well
Use the steam release handle to
reduce the internal pressure.
Open the lid after the pressure is
completely released.
Possible Reason
Solution
The cases in the following tables do not always indicate a faulty cooker. Please examine
the cooker carefully before contacting the support for repair.
TROUBLESHOOTING
