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Warranty details for your Metro wood fire
Metro wood fires are manufactured in New Zealand, using the highest
quality of materials, workmanship and the latest manufacturing techniques,
which is why we offer a full 10 year firebox warranty and a 1 year parts
warranty for your peace of mind.
Metro Warranty
(NZ Consumer laws apply to this warranty)
Pioneer Manufacturing Limited (Pioneer) warrants the steel firebox against
defective materials and workmanship which would render it unfit for normal
domestic use, from the date of purchase by the original consumer, for a
period of 10 years.
Components including panel coating, door retainers, door seals, glass,
trim, baffle & bricks are warranted for a period of 1 year from the date of
original purchase for normal domestic use against defective materials and
workmanship.
All associated accessories including, but not limited to, fans, flue systems,
flue shields, wetbacks, tool sets, ash pots etc, are covered by a 1 year
warranty against defective materials and workmanship.
It is recommended, but not a condition of this warranty, that a full service/
inspection of the Metro fire be carried out at the end of each winter season.
Warranty Conditions
• The Metro fire must be installed, operated and maintained strictly in
accordance with the building code and this installation and operation
manual
• The Metro fire must be installed and used in a domestic application
• This warranty covers appliance like for like replacement or repair at the
manufacturer’s discretion but excludes freight, travel, installation, labour
and/or any other associated costs
• Pioneer or their agents are not liable for any loss or expense direct or
indirect arising from the failure of any part or operation of the appliance
• Operation of this appliance in violation of the warnings in this operation
and installation manual will void this warranty
• Your Metro fire must be regularly maintained and we recommended it is
also serviced annually. Proof of servicing may be required. If a wood fire
is not regularly maintained and serviced, the life span will be reduced.
If your Metro wood fire has been neglected, by not being regularly
maintained and serviced, warranty may be declined
• It is critical the fire not be operated with over worn, faulty or missing
door seals. Door seals will harden over time and become over-worn (3-4
year’s) and will cause air to leak into the fire, causing the appliance to
‘over fire’. Do not operate the fire with cracked, or broken door glass
• It is critical the fire not be operated with over worn, faulty or missing
bricks, baffle plate or baffle extension (white board on or under the
baffle plate)
• A claim under this warranty should be directed to the retailer who
supplied the Metro fire. If this is not possible write directly to the
manufacturer stating details of fault, model, serial number of your
Metro, dated proof of purchase and name of retailer purchased from.
Warranty Exclusions
(
This manufacturer’s warranty does not cover)
• Service calls which are not related to any defect in the product (i.e.
operational, installation or fuel issues). The cost of a service call will be
charged if the problem is not found to be a product fault
• Defects caused by factors other than normal domestic use or use in
accordance with the product’s operation manual
• Defects caused through the product being operated in an ‘over-fired’
manner resulting in sections of the firebox operating excessively hot to
the point that sections glow red. (Note – This will result in distortion of
the firebox)
• Defects to the product caused by accident, neglect, misuse or act of God
• The cost of repairs carried out by non-authorised repairers or the cost of
correcting such unauthorised repairs
• Required maintenance as set out in this manual.
Service under this manufacturer’s warranty must be provided by a repairer
authorised by Pioneer Manufacturing Ltd. Such service shall be provided
during normal business hours.
Purchase Date
Serial Number
Model
Colour
Retailer
IMPORTANT!
Complete and retain these details at time of purchase:
Note: The following 3 points require regular inspection/maintenance
(every time the ash bed is cleaned out, generally 3-5 times a season)
and if not maintained will void the firebox warranty. Please ensure
you keep your proof of purchase/receipt on any parts you buy.
CAUTION!
Important Information