11
Warranty details for your Outdoor 1200 Braai
Outdoor by Metro fires are manufactured in New Zealand, using the highest
quality of materials, workmanship and the latest manufacturing techniques,
which is why we offer a full 2 year firebox warranty and a 12 month parts
warranty for your peace of mind.
Metro Warranty
(NZ Consumer laws apply to this warranty)
Pioneer Manufacturing Limited (Pioneer) warrants the Corten steel firebox
against defective materials and workmanship which would render it unfit for
normal domestic use, from the date of purchase by the original consumer,
for a period of 2 years.
Components including flue systems, panel coatings, firebricks and all other
internal parts and accessories are warranted for a period of 12 months from
the date of original purchase for normal domestic use against defective
materials and workmanship.
Please ensure you retain your proof of purchase/receipt for the appliance
and any parts you purchase.
Warranty Conditions
• The Outdoor 1200 Braai must be installed, operated and maintained
strictly in accordance with this installation/operation manual
• The Outdoor 1200 Braai must be installed and used in a domestic
outdoor application
• This warranty covers appliance like for like replacement or repair at the
manufacturer’s discretion but excludes freight, travel, installation, labour
and/or any other associated costs
• Pioneer or their agents are not liable for any loss or expense direct or
indirect arising from the failure of any part or operation of the appliance
• Operation of this appliance in violation of the warnings in this operation
and installation manual will void this warranty
• Your Outdoor 1200 Braai must be regularly maintained and we
recommended it is also serviced annually. Proof of servicing may be
required. If a wood fire is not regularly maintained and serviced, the life
span will be reduced. If your Outdoor 1200 Braai has been neglected,
by not being regularly maintained and serviced, a warranty claim may
be declined
• It is critical the fire not be operated with over worn, faulty or missing
parts, firebricks or burn tray
• A claim under this warranty should be directed to the retailer who
supplied the Outdoor 1200 Braai. If this is not possible, write directly to
the manufacturer stating details of fault, model, dated proof of purchase
and name of retailer purchased from.
Warranty Exclusions
(
This manufacturer’s warranty does not cover)
• Service calls which are not related to any defect in the product (i.e.
operational, installation or fuel issues). The cost of a service call will be
charged if the problem is not found to be a product fault
• Defects caused by factors other than normal domestic use or use in
accordance with the product’s operation manual
• Defects caused through the product being operated in an ‘over-fired’
manner resulting in sections of the firebox operating excessively hot to
the point that sections glow red. (Note – This will result in distortion of
the firebox)
• Defects to the product caused by accident, neglect, misuse or act of God
• The cost of repairs carried out by non-authorised repairers or the cost of
correcting such unauthorised repairs
• Required maintenance as set out in this manual.
• Surface oxidisation is not a warrantable issue for outdoor appliance
installations.
Service under this manufacturer’s warranty must be provided by a repairer
authorised by Pioneer Manufacturing Ltd. Such service shall be provided
during normal business hours.
Purchase Date
Model
Retailer
IMPORTANT!
Complete and retain these details at time of purchase:
