Pawkit
7
SUPPORT AND REPAIR
7
Support and Repair
Note: If you purchased your Pawkit from one of our international
distributors, please contact them. They can provide you with local
support and service.
When encountering problems with your AquaLab that you are un-
able to resolve with the help of this manual, please contact METER
Customer Support at [email protected], 509-332-5601
or fax us at 509-332-5158. Please have the serial number and model
of the instrument ready.
All Pawkits returning to METER for servicing must be accompa-
nied with a Return Material Authorization (RMA) number. Prior to
shipping the instrument, please contact a METER customer support
representative to obtain an RMA.
Shipping Directions
The following steps can help to ensure the safe shipping and pro-
cessing of your AquaLab.
1. Pack the Pawkit in its carrying case, securely in its original box.
If the original packaging is not available, pack the box mod-
erately tight with packing material (e.g. styrofoam peanuts
or bubble wrap), ensuring the instrument is suspended in the
packing material. Use a box that has at least two inches of
space between your instrument and each wall of the box.
2. Include a copy of the RMA form in the shipment. Please verify
the ship to and bill to information, contact name, and problem
description. If anything is incorrect please contact a METER
representative.
3. Tape the box in both directions for added support.
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