12 Servicing information
eikon e2s Installation and Operating Manual CE
113
12.2 Rectifying faults: problems in operation
Fault finding chart
Although every effort is made to ensure your oven will continue to perform to a high standard, please
check the chart to see if the problem can be easily resolved before contacting your service agent.
Problem
Possible cause
Remedy
The appliance does not work
and the display screen is blank
The appliance has no power
Check if there is a power cut.
Check if the isolator switch is ON or the
appliance is plugged in correctly.
Check if the appliance switch is ON.
Some screen controls do not
work
Unauthorised access
Contact an authorised user.
Display shows a warning
message
Details are shown on screen
Follow the instructions displayed.
The appliance does not cook
the food correctly
Appliance is not clean
Food not at correct temperature
Modified or wrong program
selected
Food wrapped
Food removed early
Clean the appliance (see '
Cleaning
Instructions
' on page 99)
Use the correct cooking program.
Unwrap food.
Check if all the cooking stages have
been followed correctly.
The appliance does not finish
cooking
Warning message displayed
The appliance door is open
No air filter or incorrectly fitted
Overheating of the appliance
Close the appliance door.
Refit the air filter.
Allow the appliance to cool down.
Check and remove any restrictions
around the air vents.
Display shows an error code
Malfunction of the appliance
Note the error code and contact your
service agent.
