COPYRIGHT © 2003 MERIT INDUSTRIES, INC.
38 MEGATOUCH COMBO JUKEBOX™ OWNER’S MANUAL PM0378-07
Merit Industries, Inc.
Megatouch Combo Jukebox™ Troubleshooting Guide continued
P
ROBLEM
C
ORRECTIVE
A
CTION
•
game locks up or resets
while being played or in
the attract mode
•
no movement on the
screen
•
power has to be cycled
off and on to get the
game to function again
•
Check the output voltages from the power supply:
Enhance SFX 1211J
Red wire
+5 volt
Yellow wire
+12 volt
Blue wire
-12 volt
White wire
+5 volt power good
Violet wire
+5 volt VSB
Black wire
ground
Brown wire
+3.3 volt
•
Clean the vents and the fans of any dust and dirt that may interfere with airflow.
•
Clean the CPU cooling fan under the I/O board.
•
Replace the CPU cooling fan if it is not operating properly.
•
Reseat the DIMM on the motherboard.
•
Clear memory with the following procedure:
•
Turn off the game.
•
Press and hold the “Setup” and “Calibrate” buttons.
•
Turn the game on and keep holding the buttons until the screen displays
“TWO BUTTON CLEAR DETECTED RELEASE BUTTONS”. This should
take about 30 seconds.
•
Release the buttons. This will clear high scores, clear the books and reset
options, and reset the game menu and coin menu to their factory settings.
•
Perform a checksum test on the hard drive:
•
Turn off the game.
•
Turn on DS1 position 8 on the I/O board.
•
Turn on the game. The test will take about 20 minutes.
•
A failed test will lock up and display “CHECKSUM ERROR” on the screen.
•
A passed test will display “CHECKSUM OK” then continue to the attract
screens mode.
•
If the problem persists, call Merit Customer Service 1-800-445-9353.
•
game locks up with
“invalid key for version
PG3002 – V XXXX”
•
Check the program number on the security key. It should be compatible with
the program on the hard drive.
•
Check the contacts on the security key socket. Lift up on the contact on the
bottom of the socket and make sure there is a good connection to the base of
the security key.
•
Check the USB cable that connects the I/O board to the motherboard.
•
Check jumpers JP5 and JP6 on the I/O board. The USB cable can be
connected to two connectors on the I/O board (J5A and J5B). The position of
the shunts on jumpers JP5 and JP6 will enable either J5A or J5B. The shunts
should be positioned towards the connector where the USB cable is connected.
For more information, see Tech Note 55.
•
Try another security key with the same program number or test the security key
in another game with the same program version.
•
If the problem persists, call Merit Customer Service 1-800-445-9353.
•
“INVALID KEY”
message while
downloading software to
the hard drive
•
If the security key was replaced before the download:
The motherboard did not boot from the CD-ROM drive.
Check that the CD-ROM drive is set as master.
Check the ribbon cable connections between the CD-ROM drive and the
motherboard.
Try another CD ROM drive.
•
If the security key was replaced after the download:
See the “Invalid Key” section above.
•
If the problem persists, call Merit Customer Service 1-800-445-9353.