Mercedes-Benz Wallbox Home, Руководство по установке

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Error detection and solutions
Should a malfunction occur during operation of the Mercedes-Benz Wallbox Home, this is shown by the multi-colored LED
display in the lower part of the housing cover as an error code. The LED may ...
... flash in a range of colors
... pulsate and flash in a range of colors
The following chapter describes how you recognize malfunctions as well as error states, and which measures you can take to
resolve them.
Operational malfunctions and solutions
For safe operation, the Mercedes-Benz Wallbox Home must be protected by an MCB in the domestic power supply in addition
to the internal RCCB. To take suitable measures and restore operation in case of malfunction, you must first clearly identify
the type of error. The following errors may occur:
Type of error Possible cause Suggested solution
The LED is not functioning.
The Wallbox does not have a
power supply.
The power supply is interrupted: Check the upstream MCB and the internal RCCB and switch them
back on if required. If the error repeats or occurs permanently, contact your local Mercedes-Benz
technical support.
The Wallbox has not been
connected in accordance
with the respective type of
mains power connection for
the country of installation. Check your mains connection scheme using the overview of country-specific mains connection
schemes on page 28 in this manual or on the
www.yourwallbox.de website via the following link:
www.yourwallbox.de/downloads/documents/Mains_Connection_Schemes_Home_Advanced.
pdf
If necessary, change your mains connection scheme according to this overview.
An internal fault has oc-
curred in the Wallbox. The Wallbox must be replaced. In this case, please always contact your local Mercedes-Benz technical
support.
The electric vehicle is not
recognized.
The charging cable is not
plugged into the vehicle
properly.
Remove the charging plug from the vehicle and plug it back in: Should the error persist, check the
charging cable for damage and contact your local Mercedes-Benz technical support.
The LED shows an error
code. The Mercedes-Benz Wallbox
Home detects a malfunction.
You can find further information on error codes in the following section. Please re-initiate the charging
procedure: If the error repeats or occurs permanently, take the Wallbox out of operation (see “Taking
the product out of and back into operation” on page 22) and switch off the upstream MCB. Contact
your local Mercedes-Benz technical support.
PLEASE NOTE!
Should the power supply be faulty, please take the Wallbox out of operation (see “Taking the product out of and back into
operation” on page 22) and switch off the upstream MCB. Contact Mercedes-Benz technical support or your installation
service provider.