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TROUBLE SHOOTING THE FV34-ARCH FIREPLACE & MAINTENANCE INFORMATION
SYMPTOM
PROBABLE CAUSES
CORRECTIVE ACTION
1. Thin black coating (soot)
forms on viewing glass.
A. Incorrect gas pressure
B. Not enough combustion air
C. Leaking Glass Gasket
Have gas supplier check for correct gas inlet pressure (7" W.C. Nat. Gas; 11"
W.C. LP Gas). Check Glass Gasket for proper seal. Corners of glass gaskets
cannot be bulging out. If glass gasket along top edge in the middle is white in
color across entire thickness of gasket bulb, replace glass gasket.
If sooting continues, open air shutter on burner (see "Gas Flame Adjustment"
below). If sooting still continues, shut off unit and call Mendota service person.
NOTE:
To clean glass - remove glass and wipe glass with cloth or paper towel.
2. Humming
or
whistling
coming from Fireplace.
A. Normal operating noise.
B. Burr in gas inlet orifice(s)
Some noise is normal. It is caused by the gas supply flowing through the gas
orifice. It is expected from any gas fireplace. Turning the Hi/Lo Knob on the con-
trol can reduce the noise. Turning down the flame will reduce the heat output of
the unit. For Whistling noise, clean gas inlet orifice(s) openings.
3. A change in flame ap-
pearance or burner op-
eration.
A. A change in gas pressure.
B. Vent system restricted.
C. Leaking Glass Gasket
Have your gas supplier check for correct gas 7" W.C. Nat. Gas; 11" W.C. LP
Gas). Clean out carbon, spider webs, lint, etc. from shutter area.
Logs and burner. Check Vent Cap’s AIR INTAKE and Exhaust OUTLET ports.
Check Glass Gasket for proper seal. Corners of glass gaskets cannot be bulging
out. If glass gasket along top edge in the middle is white in color across entire
thickness of gasket bulb, replace glass gasket.
OVER FIRING OF BURNER
NEVER "over fire" units by adjusting gas pressure or drilling out the orifice to increase BTUH above nameplate specifica-
tions. Over firing can cause permanent damage to firebox and deterioration of parts and void warranty.
MAINTAINING CORRECT PILOT-FLAME, PILOT OUTAGE & RELIGHTING
The pilot flame must be checked during initial installation and annually by a
qualified Mendota Technician. This appliance utilizes Flame Rectification Tech-
nology. If the pilot flame is turned down too low, the flame sensor may not de-
tect the pilot flame and the pilot light may not stay lit. Do not turn down the pilot
light flame. The flame sensor rod may be coated with debris after a few months
of use. It is important to clean the flame sensor rod using emery cloth if flame
rectification problems are encountered after use for a few months. Environmen-
tal factors beyond the control of Mendota can cause flame rectification con-
cerns.
CLEANING VIEWING GLASS
The viewing glass should be cleaned periodically. Exterior glass surface may be cleaned with cleaner as desired. To
clean interior surface of glass - use soap and water. CAUTION: Do not use oven cleaner to clean glass. Clean the glass
only when it has cooled to room temperature.
NOTE
: Additives that are put in gas (both natural and propane) to make it smell can be harmful to glass and can leave a
white film deposit on the glass. This deposit can be removed with cleaners such as KEL KEM “Polish Plus” (part # 65-06-
00455) or comparable product (contact your dealer).
In some cases (especially when burning propane) additives can cause “crazing” or etching of the glass. This is not a
common occurrence. However, any “crazing” or etching of the glass is not covered under the warranty. The solution may
be to change propane suppliers.
SOOTING
Sooting is caused by improper installation or air shutter operation. However, some small areas of soot deposits on log
surfaces are deemed acceptable. If you observe large soot areas (larger than 1”x1”) on log surfaces or signs of sooting on
the door glass (usually a thin black film on the Fireplace viewing glass or on the outside of the home around the vent cap),
the unit must be immediately turned off and the local Mendota dealer promptly informed. Mendota dealers will correct
"sooting" problems, but Mendota and their dealers are not responsible for damage caused by excessive sooting that has
not been immediately brought to their attention.
OPERATION DURING POWER FAILURE
This fireplace is designed to operate during power outages. Blowers and the Accent Light will not function during power
outages. However, all burners will continue to function normally.
GAS SHUTOFF PROCEDURES
Locate Keyed Manual Gas Shutoff Valve installed adjacent to this Fireplace. Turn Key to OFF.
1" MIN.
FRONT
BURNER
REAR
BURNER
PILOT LIGHT FLAMES
MUST OVERLAP
BURNER PORTS.
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