26
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Nothing happens when the
button is pressed on
Bed is not plugged in.
Plug the bed’s power cord into an
electrical outlet.
the patient hand control
pendant.
Fuse is blown or your home’s circuit
breaker is tripped.
Check fuse or circuit breaker.
Motor’s thermal switch was tripped.
Let motor cool down and try again.
Hand control is not connected to the
motor control box.
Check to be sure pendant control
is properly plugged in to the junction box.
Power cord, junction box, hand control
cord or cables are damaged or defective.
Call your Medline dealer for service and
repair.
End of stroke is reached.
Operate opposite button.
Cords are not properly connected to the
junction box.
Ensure cords are seated securely in the
appropriate receptacle.
Motor will not function after other
possible causes have been eliminated.
Call your Medline dealer for service and
repair.
The head (or foot) of the
bed is always higher than
The bed ends were not leveled when the
bed was assembled.
See instructions for “Leveling the Bed”.
the other end of the bed.
Two footboards (or headboards) were
used instead of one of each. Or,
headboard and footboards are switched
incorrectly.
Headboard is taller than footboard; check
and exchange.
Only headboard (or foot-
board) raises when Hi-Lo
adjustment is made.
The pin in the middle of the center drive
shaft has fallen out, allowing the shaft to
collapse and disengage.
Replace the pin and reconnect the
center drive shaft into the shaft ends.
The center drive shaft ends are not
properly engaged with the pins at each
end.
Check both ends of the drive shaft for
proper connection.
One or more of the pins in the center
drive shaft have broken.
Call your Medline dealer for service and
repair.
Damaged mechanism inside the
bed boards.
Call your Medline dealer for service and
repair.
Back or knee section will
not raise or lower even
though you turn the crank.
There are internal problems with the
drive shaft mechanism.
Check to see that the drive mechanism has
been properly installed. May need to call
your Medline dealer for service and repair.
The pull tube is not correctly installed.
Ensure pull tubes are correctly connected.
Check for binding. May need to call your
Medline dealer for service and repair.
Hi-Lo function does not
work
Manual and semi-electric beds: crank not
properly installed.
Full electric bed: drive shaft
disconnected.
Check/reinstall drive shaft. Ensure cord is
in proper place on junction box. May need
to call your Medline dealer for service and
repair.
Pressing hand control
buttons results in motion
other than intended
Motor cable connections to junction box
are incorrect.
Verify cable connections to the junction
box are in the correct receptacle.