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20. Customer Service
20.1. What To Do in Case of Hardware Problems
Malfunctions can sometimes have quite trivial causes, but they may also be the
result of defective components. We have included a brief troubleshooting guide
below which may help to solve any problems.
If these tips don’t do the trick, then we’ll be more than pleased to help you out. Just
give us a call!
20.2. Find the Cause
Start by carefully checking all the cable connections. If the notebook is connected
to peripheral devices, check all the cable connections here too.
20.3. Do You Need More Help?
You’ve checked through the suggestions in the previous section and you’re still
having problems with your device? Then call our hotline or contact us at
www.medion.com. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following
information:
• Have you made any upgrades or modifications to the initial configuration?
• What is the model number of your notebook? (model number to be found on
the rating plate of your product)
• What peripheral devices do you use?
• What messages, if any, appear?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
20.4. Driver Support
The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers
to need updating from time to time. This is because there may be compatibility
problems with other components (programs, devices) which have not yet been
tested. You can find current drivers on the Internet at the following address:
http://www.medion.com
Please use the service address for the country where the device was purchased.
