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21.3. Do You Need More Help?
You’ve checked through the suggestions in the previous section and you’re still
having problems with your device? Then call our hotline or contact us at
www.medion.com. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following
information:
•
Have you made any upgrades or modifications to the initial configuration?
•
What is the model number of your notebook? (model number to be found on
the rating plate of your product)
•
What peripheral devices do you use?
•
What messages, if any, appear?
•
What software were you using when the problem occurred?
•
What steps have you already taken to try and rectify the problem?
21.4. Driver Support
The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers
to need updating from time to time. This is because there may be compatibility
problems with other components (programs, devices) which have not yet been
tested.
For critical or security-related updates, the drivers are loaded and
installed automatically when the device is connected to the internet
So-called optional driver updates can be loaded and installed via the
Windows Update function.
The current drivers are available on our homepage at www.medion.com.
Please use the service address for the country where the device was purchased.
21.5. Transport
Please note the following information if you wish to transport the Notebook:
Switch the notebook off.
After transporting the notebook, wait until the appliance has reached
room temperature before switching it on. Large changes in temperature or
fluctuations in humidity can cause moisture build-up within the notebook due
to condensation. This can cause an electrical short circuit.
Always use a notebook carrying case to protect the notebook from dirt,
moisture, vibrations and scratches.
Always use the original cardboard packaging to ship your notebook and obtain
advice on this from your carrier.
Always charge your battery fully before embarking on longer trips and do not
forget to take along your AC adapter.
