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For MAXXUS® Support Team to help you as quickly as possible with service, we will require certain information about your fitness
device and about you. To find the exact spare parts required, we will need the product name, date of purchase and serial number.
If necessary, please fill out completely the Repairs Contract/Damage Report form attached to this User Manual and send it to us by
post or by fax.
Areas of Application & Warranty Periods
Depending on the model, fitness devices from MAXXUS® are suitable for use in different areas. Find the appropriate area of use for
your fitness device from the “Technical Data” in this User Manual.
Home Use:
Exclusively for private use
Warranty Period: 2 Years
Semi-Professional Use:
Use under instruction in hotels, physiotherapy practices, etc.
Use in a fitness studio or similar establishment is hereby excluded!
Warranty Period: 1 Year
Professional Use:
Use in a fitness studio or similar establishment under supervision by trained personnel.
Warranty Period: 1 Year
Use of your training device in an area which is not suitable for your device will cause immediate expiry of its guarantee and cancel your
right to claim warranty!
Sole private use and warranty period of 2 years assumes that the purchase invoice is made out to the end user.
Proof of Purchase and Serial Number
To claim your right to service works within the warranty period we will in each case require proof of purchase. Keep your proof or pur-
chase or purchase invoice in a safe place and in warranty cases send us a copy together with your Repairs Contract/Damage Notifica
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tion. This will ensure that we can process the service work as quickly as possible. So that we can identify which model version requires
to be serviced correctly, we will require; Product Name, Serial Number and Date of Purchase.
Terms and Conditions of Warranty:
The warranty period for your training device starts on the date of purchase and applies solely to products which were purchased
directly from the MAXXUS Group GmbH & Co. KG, or one of the MAXXUS Group GmbH & Co. KG direct and authorised distribution
partners.
The warranty covers defects caused by production or material faults and only applies to devices purchased in Germany. The warranty
does not apply to damages or defects caused by culpable improper use, negligent or purposeful destruction, lack or failure to carry out
maintenance and/or cleaning measures, force majeure, operational causes and to normal wear and tear, damages caused by penetra-
tion of liquids, damage caused by repairs or modifications made with spare parts from a different supplier. The warranty also does not
apply for damages due to faulty assembly or damages which occur because of faulty assembly. Certain component parts will wear out
during use or from normal wear and tear. This includes for example:
▪ Ball Bearings
▪ Bushings
▪ Bearings
▪ Drive Belts
▪ Switches and buttons ▪ Running belts (treadmills)
▪ Running plates (treadmills)
▪ Track rollers
Signs of wear and tear on wearing parts are not items covered under the warranty.
If your training device requires to be collected from your address, you will be required to dismantle and make available the device and
receive and re-assemble the device yourself. These works are not in any way covered by the warranty. Prior to sending any component
parts to our service address, please contact the service department and ensure the parts are well packed.
Service Outside the Warranty and Ordering Spare Parts
The MAXXUS® Service Team is happy to be of assistance to help solve any problems with faults which may arise following expiry of
the warranty period, or in cases of defects arising which are not covered by the warranty.
In this case please contact us by email direct to:
Orders for Spare Parts or Worn Parts should be sent along with information on the Product Name, spare part description and number
and the quantity required to:
Please be informed that additional fixing materials such as screws, bolts, washers etc are not included in the scope of delivery for com
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ponent spare parts. These should be ordered separately.
*Version: Juni/2016
Warranty*
