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6. TROUBLESHOOTING
7. TECHNICAL SUPPORT
Before leaving the factory this appliance has been calibrated and tested by experienced and skilled
personnel in order to obtain the best operating results. Any repair or calibration must be carried
out with the utmost care and attention, using only original parts.
That is why it is required to always contact the Dealer who has sold the appliance or our nearest
Technical Support Centre, specifying the kind of failure and the model of the appliance you have.
The parts required for adaptation to different types of gas are provided with the appliance hence
supplied upon sale or delivery.
8. DISPOSAL OF THE APPLIANCE
In accordance with Directive 2012/19/EU on the disposal of waste electrical and
electronic equipment, the crossed-out wheeled bin symbol on the equipment indicates
that the product was placed on the market after 13 August 2015, and that at the end
of its services life it must be disposed of separately from other waste.
At the end of the appliance’s service life, the user must, therefore, deliver it to the
appropriate centres (recycling centres) for the separate collection of electrical and
electronic waste.
All appliances are made of recyclable metal materials (stainless steel, galvanised sheet
metal, iron, copper, aluminium, etc.) which make up more than 90% of the total
weight of the appliance. Before disposing of the appliance, it is recommended to
make it unusable by removing the power supply cable and removing the mechanism
for closing compartments and/or openings, if any.
The separate waste collection and subsequent treatment, recovery and disposal, are conducive to the
production of equipment with recycled materials and reduce the negative effects on the environment and
health possibly caused by incorrect waste handling. Illegal disposal of the product by the user entails the
application of administrative penalties.
Type of fault
Cause of the fault
Corrective action
Control panel warning
lights totally off
(The oven does not work)
-
Non-compliant connection to the power
mains
-
Check the connection to the mains
-
No mains voltage
-
Restore the power supply voltage
-
Safety thermal device triggered
-
Contact a skilled technician
Cooking cycle set: the oven
does not work
-
Door open or ajar
-
Close the door properly
-
Door microswich damaged
-
Contact a skilled technician
Automatic humidifier
active: no humidity/steam
production in the cooking
chamber
-
Non-compliant water mains connection
-
Check the connection to the water
mains
-
Closed stopcock
-
Check the cock
-
Obstructed water inlet filter
-
Clean the filter
-
Damaged water inlet solenoid valve
-
Contact a skilled technician
Closed door: steam escapes
through the gasket
-
Non-compliant gasket assembly
-
Check gasket assembly
-
Damaged gasket
-
Contact a skilled technician
-
Handle “nose” adjusted incorrectly
-
Contact a skilled technician
The oven does not cook
evenly
-
One of the motors is down or operates at
low speed
-
Contact a skilled technician
-
The motors do not reverse direction
-
Contact a skilled technician
-
Resistor not powered or damaged
-
Contact a skilled technician
Lamp (LED) in the cooking
chamber does not work
The thermal safety device is
activated continuously
-
Lamp (LED) damaged
-
Replace the lamp (LED)
-
Damaged device
-
Contact a skilled technician
The thermal safety device is
activated continuously
-
Damaged device
-
Contact a skilled technician
-
Control thermostat damaged
-
Contact a skilled technician
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