Matrox PJ-4OLP – User Guide
11
3
Cause
Your computer BIOS (Basic Input/Output System) may not be up to date. For more
information on your computer BIOS, see your system manual.
1
Solution
Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
Problem
Wrong color balance, screen image off-center, or no picture at all
1
Cause
Windows XP Service Pack 2
– Windows Service Pack 2 has installed a version of the Matrox
display driver that doesn’t support your Matrox product.
1
Solution
You need to install a display driver that supports your Matrox product. To reinstall the display
driver, you first need to restart your computer in VGA mode (
). While in VGA mode, install the Matrox display driver on the installation CD-ROM
provided with your product. If no CD was provided with your product, see the Matrox Web
site (
) to download a display driver.
2
Cause
Your monitor video controls may be improperly set.
1
Solution
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
3
Cause
Your monitor may not be properly connected.
1
Solution
Make sure your monitor is properly connected to the correct connector on your Matrox
graphics card (
see “Connect your dual-monitor cables”, page 6
2
Solution
Make sure the monitor power cable is firmly in place.
3
Solution
Make sure the connection to the back of the monitor is firmly in place.
4
Cause
If your monitor supports multiple input sources (analog/digital), it may be using the wrong
source.
1
Solution
Make sure your monitor is using the correct input source. For more information on selecting
the input source for your monitor, see your monitor documentation.
2
Solution
Change your connection setup to use a different input source. For more information,
.
