16
Matrox Xenia Series – User Guide
2
Cause
If you have more than one PCIe
×
16 slot, your graphics card may be using a slot wired
electronically to support PCIe
×
1,
×
4, or
×
8 speeds.
1
Solution
Try moving your PCIe card to another PCIe slot in your computer. For more information on
the PCIe support of your system, see your system manual.
3
Cause
There may be unsupported graphics hardware in your computer.
1
Solution
If an unsupported graphics card is plugged into an expansion slot, remove it.
2
Solution
If graphics hardware is built into your computer motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual for
instructions on how to disable your computer’s built-in graphics hardware.
4
Cause
Your computer BIOS (Basic Input/Output System) settings may be incorrect.
1
Solution
Change your BIOS settings. For more information on your computer BIOS, see your system
manual.
5
Cause
Your computer BIOS may not be up to date. For more information on your computer BIOS,
see your system manual.
1
Solution
Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
6
Cause
The BIOS of your Matrox card may need to be updated or restored.
1
Solution
For advanced users
– If you have another VGA-compatible graphics card, you can try
resetting the BIOS of your Matrox card.
1
Turn off your computer and insert the other graphics card into an expansion slot. For
more information on expansion slots,
see “Choose an expansion slot”, page 6
2
Plug your monitor into the other graphics card and restart your computer.
3
Install Matrox System Utilities. To obtain this software, contact your Matrox dealer.
4
Click
Start
Æ
Run
, type
d:\SysUtils
. You will need to use the
PBIOSWin
program to
update the BIOS of your Matrox card. For more information on how to use this program,
contact your Matrox dealer.
5
Turn off your computer, remove the other graphics card, then plug your monitor into
your Matrox card.
6
Restart your computer.
