36
PROBLEM
POSSIBLE CAUSE
WHAT TO DO
Power light off
Power supply cable disconnected
Check the power supply cable.
No set up screen
Receiver not switched on
Check the mains adapter is plugged in and mains
socket is turned on. Turn on receiver.
SCART cable disconnected
Check SCART cable connection to receiver and
television.
Television not switched to SCART input
Select television’s SCART input.
Signal lock failed
Cable from the satellite dish
disconnected
Check the cable connections at receiver and dish.
Consult your installer if necessary.
Dish in the wrong position
Reinstall the dish. Consult your installer if necessary.
Signal strength below 50%
Dish in the wrong position
Reinstall the dish. Consult your installer if necessary.
Not accepting postcode
Broadcast error
Postcode tables are not being transmitted. Use red
Default Channels button to activate default tuning.
‘No signal’ message
Cable from the satellite dish
disconnected
Check the cable connections at receiver and dish.
Consult your installer if necessary.
Dish damaged or in the wrong position
Check the dish. Consult your installer if necessary.
No picture or sound
SCART cable disconnected
Check SCART cable connections at receiver and
television.
Television not switched to SCART input
Select television’s SCART input.
Full picture not visible
Mismatched screen format
Choose the correct screen size to suit your TV.
Appendix B – Troubleshooting
