15
20002538
Troubleshooting
With proper installation and maintenance, your new Gas Appliance should provide years of trouble-free ser-
vice. If you do experience a problem,
this guide will assist a CERTIFIED SERVICE PERSON in the diag-
nosis of problems and the corrective action to be taken.
Symptom
Possible Causes
Corrective Action
Pilot will not light with piezo
ignitor or match
Pilot will not stay lit after care-
fully following lighting instruc-
tions
No gas to main burner with
pilot flame burning and valve
turned to “high - low” range
A. Main shutoff valve closed
B. Air in the gas line
C. Pilot orifice plugged, not allow-
ing gas to flow
D. No gas supply to the fireplace
A. Defective thermocouple
B. Thermocouple fitting not tight
in valve
C. Weak pilot flame
D. Defective valve
E. Not enough oxygen in the
room
(
DANGER!
)
A. Plugged main burner orifice
B. Defective valve
Make sure the shutoff valve
located on the gas supply line
is open
Light a match, turn valve knob
to “PILOT” position and de-
press. Keep match near pilot
burner until it lights
Replace the burner assembly
Check plumbing to see if gas
fireplace has been hooked up
to the gas supply line
Propane tank empty
Replace burner assembly
Carefully tighten fitting
Pilot flame must engulf ther-
mocouple. Clean and/or
adjust pilot for maximum flame
impingement on thermocouple.
(Fig. 14, 15)
Replace burner assembly
Open door and get fresh air
at
once!
Replace burner assembly
Replace burner assembly
