Troubleshooting Guide
MKG Series Gas Griddles
Page 20
L22-296 Rev 0 (4/08)
5.2
TROUBLESHOOT GUIDE - E / ST SERIES
Problem
Cause
Corrective Action
Appliance won’t
heat.
1. No electrical power.
2. Pilot not lit, or dropping out.
3. Low gas pressure.
4. Thermostat malfunction
5. Gas valve malfunction.
1. Appliance power cord, Check power at wall
outlet, check appliance fuse.
2. Refer to “Pilot Lock-in” section of manual.
3. Check gas supply pressure, quick disconnect
engagement, shut off valve and regulator.
4. Check actuation and electrical input/output of
part. Replace if defective.
5. Same as 4.
No power
1. Appliance unplugged
2. Wall circuit breaker tripped
3. Internal fuse blown or is
disconnected.
4. On/Off switch defective
1. Plug in power cord to grounded wall outlet
2. Reset breaker
3. Replace or reconnect appliance inline fuse.
4. Replace Switch.
No pilot spark
1. No power to ignition module.
2. Ignition wire not connected.
3. Broken or bleeding electrode.
4. Improper grounding of
appliance.
1. Check for 115 VAC. at module connection L1.
2. Check connections at both ends of wire and test
for continuity. Replace if defective.
3. Check electrode for damage and correct spark
gap 1/8” (.125”). Listen for any spark leakage.
replace/repair as needed.
4. Check for continuity between griddle body and
ground prong on plug. Verify internal ground
connection. Replace power cord if ungrounded.
Pilot will not stop
sparking
1. No gas to pilot burner.
2. Spark gap incorrect.
3. Spark leakage
4. Un-grounded power cord
1. Check pilot solenoid valve, check incoming gas
supplies.
2. Set gap to 1/8” (.125”)
3. Check electrode for damage, replace as needed
4. Check all power connections to have a 3 prong
grounded power cord.
Note: Extension cords
are not recommended for use with this
appliance.
No pilot gas
5. No gas supply
6. Quick disconnect not fully
engaged
7. Shut off valve closed.
8. No electrical input to pilot
solenoid.
9. Pilot solenoid closed
5. Check supply plumbing for proper gas flow.
6. Make certain that quick disconnect fitting is fully
engaged and snapped in place.
7. Verify that shut off valve is in the open position.
8. Check wiring connections at pilot solenoid and
verify 115 VAC.
9. If voltage is supplied and valve remains closed,
replace solenoid valve.
Operating
Temperature
incorrect
1. Thermostat out of calibration.
2. Thermostat is defective.
3. Solenoid valve defective.
4. Operating on wrong fuel type.
5. Appliance is out of level.
6. Incorrect gas pressure.
7. Drafts on outlet of flue.
8. A zone not heating properly.
1. Refer to calibration section of this manual.
2. Replace thermostat.
3. Replace solenoid valve.
4. Discontinue use. Convert to proper gas.
5. Level appliance in both directions.
6. Refer to Section 1.3 of this manual.
1. Divert drafts away from flue outlet.
2. Diagnose with the use of this manual and repair
as needed.
