Trouble Shooting Guide
MKG Series Gas Griddles
L22-296 Rev 0 (4/08)
Page 19
5
TROUBLESHOOTING GUIDE
5.1
TROUBLESHOOT GUIDE -SNAP ACTION MODELS
Problem
Cause
Corrective Action
Griddle won’t heat.
1. No gas supply.
2. No pilot flame.
3. Thermostat turned off
4. Safety valve defective.
5. Thermostat defective.
1. Check that all gas connections are turned
on, and verify gas pressure at the regulator.
2. Verify gas supply, light pilot burner.
3. Turn thermostat to desired temperature.
4. Replace safety valve.
5. Replace thermostat.
No pilot spark
1. Wrong spark gap.
2. Defective electrode.
3. Defective ignition wire.
4. Defective Piezo ignitor.
1. Replace pilot assembly.
2. Replace pilot assembly.
3. Replace wire.
4. Replace Piezo ignitor.
No pilot gas
1. No gas to Safety valve.
2. Faulty gas connection.
3. Manual shut off closed.
4. Defective Safety valve.
1. Check that all gas connections are turned
On, verify gas pressure at the regulator.
2. Verify that all connections are fully
Engaged and leak free.
3. Verify that the shut off valve is fully open.
4. Replace safety valve.
Temperature too low
or high
1. Thermostat out of
calibration.
2. Defective thermostat.
3. Incorrect gas pressure.
4. Wrong gas/fuel type.
1. Calibrate thermostat.
2. Replace thermostat.
3. Set incoming gas pressure according to the
appliance data plate.
4. Verify gas type, Discontinue use until
Griddle surface has
inconsistent
temperatures.
1. Appliance is out of level.
2. Incorrect gas pressure.
3. Excessive drafts on flue
outlet.
4. A section of the griddle may
be out of service..
1. Level cooking surface.
2. Set incoming gas pressure according to the
appliance data plate.
3. Divert drafts away from flue outlet.
4. Diagnose problem with use of this guide
and repair as needed.
