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48
S I M P L E S O LU T I O N S
Possible problems with text messaging
Text messages cannot be sent and the
screen displays ‘Message Sending Failed’
• The base station power supply or telephone line
cord might not be properly connected. Check that
the base station power supply is plugged into the
mains power socket and switched on and that the
telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check that your
telephone is working properly.
• You might have deleted the server number in error.
See page 21 for instructions on how to enter this
number.
Cannot send texts
•
Check the service centre number is correct, including
the 1470P prefi x (this is for BT lines. If you have
another network provider please check the prefi x
number with them). In order to send and receive text
messages you must not withhold your number. If
you normally withhold your number the 1470 prefi x
presents your number for you.
Cannot receive texts
• You will not be able to receive text messages until
you have fi rst sent a message. The fi rst message sent
registers you with the text service.
• More than 1 text message product is connected to
the telephone line. Disconnect the other products.
• Check that the service centre number is correct
• Ensure that you have subscribed to a Caller Display
service and that it is active. You can check this by
noting if your phone displays your Caller’s number
when you receive an incoming call.
Torque User Guide.indd Sec1:48
Torque User Guide.indd Sec1:48
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5/2/10 17:14:38