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CrossFire 8650/8651 UEM Guide to Operation, DOC-7090 v. 1.0
5. Technical Support
5. Technical Support
Before you contact Madge technical support, do the following:
•
If possible, issue the
get-last-err
command and capture the result into
a file. Print the file . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
•
Boot the switch to run the power-on diagnostics. Capture and print the
diagnostics (note that any traffic through the switch will be disrupted). .
•
Boot the switch to run the power-on diagnostics (make sure self-test is
enabled). Capture and print the diagnostics (note that any traffic through
the switch will be disrupted). . . . . . . . . . . . . . . . . . . . . . . .
•
Issue the
sys-stat
command and capture the result as well as all relevant
switch configuration displays into a file. Print the file . . . . . . . . . .
•
Dump the switch configuration to a file using Display Summary and print
the file. Enter the
Statistics
menu (see page 24) and select
Display
Summary
. Make a screen dump of the screen that appears. . . . . . . .
•
Print any messages in the
Message Log Information
screen . . . . . .
•
If possible, attach a display summary screen captured from the console
or telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
•
If possible, simplify the environment by removing other devices. . . . .
•
Fill in as much as possible in the included Problem Report Form . . . .
•
Contact your place of purchase . . . . . . . . . . . . . . . . . . . . . .
865x.Book Page 37 Wednesday, October 6, 1999 2:31 PM